This part goes in the center of the crisper shelf and acts as a support.
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Part Videos
Replacing your Whirlpool Refrigerator Refrigerator Crisper Drawer Rail
Troubleshooting
This part fixes the following symptoms:
Door won’t open or close
This part works with the following products:
Refrigerator.
This part works with the following products:
Whirlpool, Kenmore, Roper, Estate.
Part# WP2163835 replaces these:
AP6005894, 2163835
Customer Reviews
Average Rating:
★★★★★
★★★★★
23 Reviews
4.7
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★★★★★
★★★★★
Raynald R - December 11, 2019
Verified Purchase
Perfect
The part arrived fast and in good condition, thanks.
★★★★★
★★★★★
SYLVIA And SURENDRA M - March 25, 2024
Verified Purchase
Excellent service.
Thank you for the speedy delivery of the Crisper Drawer Rail I ordered. Very impressed with the service . It came within two days and my fridge is working just fine.!
★★★★★
★★★★★
Diane K - April 29, 2020
Verified Purchase
Easy ordering correct part
The part arrived very quickly and fit as indicated. A relief for me
★★★★★
★★★★★
John P - December 20, 2019
Verified Purchase
Exactly what I needed
An important part of my refrigerator which was easily installed.
★★★★★
★★★★★
Robert D - December 26, 2018
Verified Purchase
Easy repair
One minute fix
★★★★★
★★★★★
Brian F - September 25, 2018
Verified Purchase
Worked perfectly!
The part was easy to install and fit perfectly. Shipping was fast.
★★★★★
★★★★★
Rob B - December 25, 2018
Verified Purchase
Great Service
This is the best company in the world! Efficient, easy to use website, helpful, friendly, knowledgeable telephone consultant, huge inventory and amazingly fast, next day delivery. What's more to ask for? All good!
★★★★★
★★★★★
Michael C - December 27, 2019
Verified Purchase
Worked great easy thanks
Came fast and easy to install
★★★★★
★★★★★
Stephen B - December 25, 2022
Verified Purchase
Easy repair, part worked as expected.
Part fit perfectly. Fast delivery.
★★★★★
★★★★★
Wesley C - November 15, 2024
Verified Purchase
Great Service!
I broke the crisper support on our 20 year old refrigerator, you were able to send us a new one!
Pam was amazing, confirmed the make and model of the refrigerator and confirmed the correct part, she even gave me a couple of helpful tips for replacing it.
Best part, it arrived the next day!
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Customer Repair Stories
Average Repair Rating: 4.7 / 5.0, 10 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Missing center track for crisper drawers
Remove the glass shelf and the support frame. Bend the front clip on the track back far enough to fit into slot on frame. Insert the back end of the track into the opening at the back of the frame. Press the front end of the track into the retainer slot in the frame. Reinstall the frame and glass shelf. Done.
We decided to use our crisper drawers to store sodas. Duh..bad plan. The rail that holds the drawers up cracked in half. So we just had the drawers sitting on the bottom of the fridge. So, I got the new rail THE DAY AFTER I ORDER IT! I just recycled the old one, and slid the new one in. Presto. Perfect fit. Actually, better then perfect. There must have been a defect with my old one, because the new one actually SNAPPED into place, instead if just sitting in the frame. So..I am really pleased.
Other Parts Used:
heather from union bridge, MD
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
17 of 19 peoplefound this instruction helpful.
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Broken shelf support
snapped in. The best part was the ease that i identified the part due to your website.
Other Parts Used:
Arthur from West Chicago, IL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
9 of 10 peoplefound this instruction helpful.
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broken track for veg. trays on 10 year old refrigerator
Slipped track into grooves, and wha-la!! Easy fix, quick order turn-around, part realidy available for a ten year old appliance. Overall, could not have been a better experience.
Ordered it, received it in due time and it was very easy to replace. As of right now I'm very pleased. Thanks
Other Parts Used:
David from TEMPLE, TX
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
3 of 3 peoplefound this instruction helpful.
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Broken track replacement
The majority of the repair time was spent moving the items in the refrigerator off the glass top under which the track was to be placed. After that, the track was a cinch to put in its place (it's pretty idiot-proof). Perhaps the track wouldn't need replacement if it were made of something stronger than plastic, but I felt pretty handy doing this for my wife, and she's glad to have the hydrator drawers back in proper operation.
Other Parts Used:
William from Crookston, MN
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
3 of 4 peoplefound this instruction helpful.
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Crisper drawer rail broken at one end
The rail just snapped into place with a light pressure. I worried it would require manipulation or heavy pressure and I would break the end while installing it.
Other Parts Used:
MARTY from GREAT FALLS, MT
Difficulty Level:
Very Easy
Total Repair Time:
30 - 60 mins
2 of 2 peoplefound this instruction helpful.
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latch end of track broke when too full jammed drawer was forced
PartsSelect diagrams at their website made it easy to find and order the right part at a reasonable price. I removed the lower glass shelf and frame that supports it. I removed broken track and slipped in the new track and snapped it in place with the orifice at the rear of the track over small peg in the back of the frame. If I had called a regular refrigerator repair man, i'll bet this job would have cost me at least 70 or 80 dollars,
Other Parts Used:
H. James from Bella Vista, AR
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
2 of 3 peoplefound this instruction helpful.
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The track that held up the drawers broke
I removed the food off the glass shelf. I removed the drawer and lifted out the frame that holds the glass shelf. I removed the glass and the broker track and put in the new track. I put the glass back in then put it into the refrigerator.
Other Parts Used:
Harriet from Minnetonka, MN
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
1 of 2 peoplefound this instruction helpful.
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Questions and Answers
Ask our experts a question about this part and we'll get back to you as soon as possible!
7 questions answered by our experts.
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Ray
September 27, 2017
Is this rail for both drawers or do i need one for each drawer?
For model number ET8CHKXKT02
Hi Ray,
Thank you for your question. This would be the center rail for both of your drawers. Good luck with your repair.
11 peoplefound this helpful.
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Paul
August 8, 2018
Please explain crisper's humidity levels. In other words "why should i set it on high or low"? Are there vegetables that need different humidity levels?
For model number 106 9759715
Hi Paul,
Thank you for your question. On the high setting, the slot is completely closed and prevents any air from circulating throughout the crisper drawer providing a higher humidity inside the drawer. Leafy green vegetables should be kept under high humidity. The low setting allows air to circulate through the drawer keeping moisture levels down. So, any vegetables or fruits that do not require low humidity should be placed on the low setting. I hope this helps. Thank you and have a great day!
3 peoplefound this helpful.
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Lovey
June 26, 2019
Will this crisper rail work with my Whirlpool frig? Crisper rail is broken.
For model number GR9SHK/GR9SHM
Hello Lovey, thank you for writing. The model number you provided is partial with multiple variations using some different parts. We will need the rest of the model number to look into this. The missing information is at least five more characters at the end of either GR9SHK or GR9SHM. We look forward to hearing back from you.
3 peoplefound this helpful.
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Marty
July 31, 2019
Will the crisper rail part # ps113789856 fit my Whirlpool refrigerator (model # above)? The model # does not come up with a match & i suspect it is because the refrigerator was purchased in 2006.
For model number GR9FHKXPQ01
Hi Marty, thank you for your question. It is a Q01 at the end of your model number, not a 001. Yes, this is the part that you are looking for according to your manufacturer and the model number provided. I hope that helps. Good luck with your repair.
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Edgar
July 23, 2021
Im looking for parts 19 and 24 from the diagram above. What are the of the name for the parts and their part numbers?
For model number 106.64934400
Hi Edgar,
Thank you for your question. These 2 parts are referred to as crisper drawers. The part number listed under your model number for the right side crisper drawer is PS11731329 and the part number for the left side crisper drawer is PS11731260. If you would like to place an order for them, you may order them either online or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.
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