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★★★★★
★★★★★
Stewart A - May 7, 2023
Verified Purchase
Solved my fridge problem
Our fridge would not restart after a minor electrical outage which resulted in spoiled food if we were away. The problem was with the main electronic circuit board. The changeout was quick and easily completed. Expensive but solved the issue.
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Customer Repair Stories
Average Repair Rating: 4.9 / 5.0, 1 reviews.
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Refrigerator would work great then after 2 weeks would stop. I had to unplug and wait a few minutes the plug it in again. Would work 2 weeks or so then the exact same thing. Hopefully the main board will solve the problem
(1) Unplug the refrigerator (2) Remove 4 nut driven sheet metal screw to remove access plate in the back. (3) Remove a clear hard plastic cover. Several electronic boards are held in place with plastic tabs. (4) The main electronic board is easily recognizable. (5) Unplug all wire plugs from main board. Don't work about what plug goes where when reinstalling. Each plug is different from the others. It's fool proof. (6) I wore vinyl gloves when I handled and installed the new board. I did not want any static charge to jump to the board. (7) Re-install all electrical plugs. Note use minimum force to remove and install these plugs as some are small and fragile. (8) Before re-installing the hard clear plastic cover make sure all electrical plugs are properly installed. (9) Follow thru to reverse removal procedure for metal plate. (10). Plug in the refrigerator. (11) I purchased a delay receptable to prevent both electrical surges and reduction in electrical voltage.
Other Parts Used:
ALEXANDER from CROSSVILLE, TN
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
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12 questions answered by our experts.
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Don Moore
January 9, 2020
The lights all went out so i think it is the board that is bad. I can’t find the part number for the board that runs the lights.
For model number WRF767SDEM01
Hello Don, thank you for your question. If all the lights are gone out on the unit that could be an issue with the power control board Part #: PS11737859 or the main board Part #: PS11737860. I hope this helps!
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John
July 2, 2021
Will not defrost. Which board controls this function? Thanks for any and all assistance.
For model number WRX986SIHZ00
Hello John, Thank you for the question. The Main Electronic Control Board PartSelect Number PS11730991 controls the Defrost Cycles. We hope this helps!
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Shawn
October 29, 2021
Sorry, but this might be a bit lengthy. 3 years ago my Jenn Air refrigerator stopped cooling, as the rear interior chilling vents were blocked with ice.
I let the fridge defrost (unplugged for 12 hrs) and it worked fine for 6 months. The same issue happened again, defrosted the unit and it worked fine for a year. Now most recently, the ice in the ice bin melted and dripped out through the dispenser. The rest of the refrigerator/freezer was cold with no ice buildup, but I defrosted it anyway. The icemaker made one batch of ice and then started making a groaning/grinding noise. I removed the ice bin entirely and turned the icemaker switch off, a temporary solution.
Now there is an entirely new set of issues - the front Control Panel lights up and cycles through a series of humming/whirring noises like it's trying to complete a task (every 3 minutes - timed). Two minutes after the Control Panel cycling, there is a grinding/rattling noise that comes from the lower/freezer end of the unit (also timed, like clockwork). In addition, the interior LED lights will intermittently go out for 15 seconds and then come back on - it's very random. Is it time to replace the refrigerator or have a priest come in to perform an exorcism? Thanks for any input!
For model number JFX2897DRM02
Hi Shawn,
Thank you for your question. Thank you for your question. If your refrigerator is not working correctly, there are some parts that you will need to check to see which one is causing the issue. You will need to check the main electronic control board, the dispenser touchpad and electronic control board assembly, the thermistors, the defrost heater, the door switches and the light boards. You will find the information on how to test these parts under Free Repair Help and Instant Repairman on our website. We hope this helps! Good luck with the repair!
Our Whirlpool fridge will occasionally stop working, (e.g. interior lights don't work and the unit doesn't cool, and there is a clicking sound that occurs) We have to shut off power to the unit for about 10-15 minute and the system seems to reset and work fine. What would cause this? I assume it is come form of logic or control board. How do we isolate to the proper board? Thanks
For model number WRX988SIBM03
Hello Tim, Thank you for the question. This is normally an indication the Main Electronic Control Board is faulty and may need to be replaced. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Betty
August 25, 2022
My whirlpool refrigerator goes off, and I never know when this will happen. I've had it worked on several times. Two different boards have been replaced. The last time I had repair business come because it continued to just go off, I was told it had to be the main board. I was told they attempted to order the part and it was not available. The refrigerator was purchased in 2020. Is there no way to replace the main boar? I never know when it will just go off and am concerned I will lose all products.
For model number wrx986sihvoo
Hello Betty, thank you for your inquiry. The main control board for the model number you have provided is available on PartSelect and is in stock as part number PS11730991. We would also recommend to check the thermostat. If the refrigerator shuts off and you are able to get it running again by shutting the fridge on and off with the thermostat knob, then the thermostat may be the issue. To check, the next time your refrigerator shuts off, turn the thermostat knob all the way off and then turn it back on. If it starts running, then it is likely the thermostat that needs to be replaced. We hope this solves your problem!
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Sameh
October 14, 2022
hi I have an issue in the refrigerator, it keep doing PO in the digital screen and turn off and back on randomly by itself, what could be the problem?
For model number wrf757sdem01
Hello Sameh, thank you for asking. The PO error is related to power outage. We would recommend resetting the refrigerator and checking the power supply. If this does not help, the PO error can be caused by a faulty electronic control board, part number PS11730991. Customer service is available 7 days a week if you need help placing an order. Glad to be of assistance!
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Tricia
January 10, 2023
Our frig will make a clunk clunk clunk then shut off. We unplug, wait a few minutes, plug back in and it starts back up. Sometimes will go days before doing it again and then yesterday happened twice in 3 hours. I'm guessing it is a board that needs replaced but don't know which one. Any idea?
For model number WRF767SDEM01
Hi Tricia, thank you for reaching out. If the compressor becomes faulty, you may hear a clunking sound coming from it. We would recommend checking it, the part number is PS11703284. If that does not help, we would suggest replacing the Control Board, part number PS11730991. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you. We hope that helps.
I have a cooling problem. I did change one of the boards in the back and it worked I know it the same problem. Don’t remember which one , I think it is the electronic main control board not sure though. The freezer works fine everything stays frozen, but the fridge is a staying at around 50 degrees not cooling to where its supposed to be? The other problem is some of the lights inside are working put a lot of them not. I think it’s the led light modules and probably need to replace all Not sure? hope you can help. Thanks
For model number Wrf767sdem01
Hi Luc, thank you for your inquiry. We would recommend checking the evaporator fan motor, part number PS16217991, before replacing the main control board for the cooling issue. There is an LED control board for this unit that would be causing the issue of the lights that you are facing. The part number would be PS11737860. It manages the operation of the interior LED lights. We hope this helps.
Fridge not cooling stays around 50degrees and the freezer works great and I don’t remember which module board I changed I think it the electronic main control board not sure? The other problem is my led lights are not all working I think it might be the led light module needs to be replaced?
For model number WRF 767SDEM01
Hi Luc, thank you for your inquiry. We would recommend checking the damper control assembly, part number PS11751058, before replacing the main control board for the cooling issue. There is an LED control board for this unit that would be causing the issue of the lights that you are facing. The part number would be PS11737860. It manages the operation of the interior LED lights. We hope this helps!
