Ask our experts a question about this model and we'll get back to you as soon as possible!
1 question answered by our experts.
< Prev
1
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Shana
November 8, 2025
I'm trying to diagnose the problem with my machine. The water comes into the reservoir and the machine cools but no ice is made.
For model number ZDIS15CSSH
Hello Shana, thank you for getting in touch. If your ice maker has water in the reservoir and the machine is cooling, but no ice is being made, the issue is likely related to the water circulation pump, part number PS304370. If you only hear a hum but no water movement, the pump may be clogged or defective. We hope this helps.
I loosened the compression nut on the valve with my fingers and pulled the water line free from the valve. On the other end, I just pulled it from the hose clamp. Installation in reverse. Force the water line into the fitting on top, Slide the old nut over the line on the bottom. Screw the nut onto the valve. Reach inside the freezer and turn on the ice maker. Done. Before replacing the cardboard grill, you should vacuum the coils on the bottom, front and back. If practical, push it outside and blow it out with an air compressor or a leaf blower.
I replaced both the punp and water line. the website depicting the repair parts was the best i ever worked with. The parts were high quality delivered on time and easy to install. Total job cost $30 as opposed the cost of of a service man or a new refrig.
