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7 questions answered by our experts.
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William
February 19, 2020
I need to replace the to cover mck62185511. Is this difficult? Do you have a video or instructions?Thanks
For model number WT5170HV
Hello and thank you for writing.
Step 1
Unplug the electrical cord from the wall outlet. Unscrew the water hoses from the fittings on the back of the machine using a pair of slip-joint pliers. Remove the drain hose from the sink. Pull the washer away from the wall.
Step 2
Slide a putty knife between the top of the washer and the front panel about 3 inches from the left corner. Feel with the knife for a spring clip and press in on it with the putty knife to release it. Pull up on the top slightly on the left side and use the putty knife in the same way on the right side to release the clip on that side. Pull up the top, then flip it back and lean it against the wall.
Step 3
Unscrew the screws on the top of the front panel using a Phillips screwdriver. There will be one or two screws on each side of the top of the front panel. Remove the screws at the bottom of the front panel if there are any. The screws might be under a kick plate that is on clips that can be pulled out by hand. Pull out the front panel and set it aside.
Step 4
Remove the screws that hold on the back access panel using a nut driver. The panel is held on with four screws. Unscrew the panel and set it aside. You can also find excellent videos on youtube for this repair. We hope this helps. Please contact us anytime if you require further assistance.
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Aldo
May 3, 2024
I am getting a high-pitched whistling noise coming from my washer when it just begins the spin cycle, but as it goes faster, the whining dissipates. What is this most likely coming from? Is it a belt? Or bearings?
For model number WT5170HV
Hello Aldo, thank you for getting in touch. We have concluded that the issue is with the clutch, part number PS12714352. We would recommend replacing it to fix the problem. Glad to be of assistance!
Bleach dispenser is overflowing with water during wash cycle and water is leaking all over the floor
For model number WT5170HV
Hello Denise, thank you for getting in touch. If water leaks only when the bleach dispenser is activated, either the dispenser is clogged so you want to take it apart and clean, or the hose between the valve and dispenser cup is cut/loose, or the valve assembly inside the control panel has a leaking solenoid and the water inlet valve, part number PS12374721, needs to be replaced. Fill up the bleach dispenser with a large pitcher and just fill it up and see if it starts leaking. If so, then you know it is clogged. If it does not leak, then take the top panel of the washer off and hinge it backwards so you can inspect the hose between the bleach dispenser and the valve. We hope that helps!
The machine isn't allowing any hot water to enter on any setting. It worked fine until a few weeks ago. What part do think broke?
For model number WT5170HV
Hello Ken, Thank you for the question. We suggest testing the Water Inlet Valve. Set your multitester to the R X 1 ohms setting to test for continuity. Place each of the multitester's leads on a terminal. Your multitester should display a reading between 200 and 500 ohms. Closely examine your water inlet valve. The exact ohm resistance rating you should test for may be marked on the valve. If the Valve is good, the Temperature Switch may be defective. With this model the switch is part of the Control Board, PartSelect Number PS7792543. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
Hello Keith, thank you for writing. The issue may lie in a clogged hose or the pump itself. The Drain Pump is PS3636111 and the Drain Hose is PS8749199. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
Removed back of washer with screw driver, Removed outer motor cover with a 17 mm socket (1 bolt), Removed motor stater using 10 mm socket (8 bolts). Left motor plugged in and and tipped to the side exposing the sensor. Unplug and snap off sensor. Reassembled in opposite order. Machine works great. Very easy fix, and perfect fit on part.
I first thought there was a mechanical problem but after checking everything mechanical I discounted that idea ... I researched and found out from others with a similar problem that the Le code display was probably a sensor problem ... I ordered a replacement sensor ... With the new sensor available, I removed the access panel to the back of the machine (phillips head screw driver - 4 screws) ... Remove the exposed motor half (1 bolt - 17mm scocket) ... Loosen the motor stator that has the wired coils (10mm socket - 6 bolts) ... Hold motor unit to the side without disconnecting the wiring harness ... Disconnect the sensor wire connector and remove the old sensor ... Clip the new sensor in place (same position as the old one) and re-connect ... Reverse the assembly procedures ... This fixed the problem and the washing machine works like a new one ... The wife is HAPPY!
