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Questions And Answers for WT4970CW
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Dennis
May 4, 2023
Showing error code CL and controls are stuck
For model number WT4970CW
Hello Dennis, thank you for the question. According to our research, CL is not an error code but an indicator that the child lock feature is active. When the child lock feature is active, the control panel is disabled, and the setting cannot be adjusted. To activate or de-activate child lock:
1- Ensure the unit is powered on.
2- Press and hold the child lock button (rinse+spin) for 3 seconds.
We hope this solves your problem!
2 people found this helpful.
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Bruce
February 4, 2022
The pump continues to run even minutes after the spin cycle is over and all that is left in the hoses and pump might be 1 1/2 quarts.
For model number WT4970CW
Hello Bruce, thank you for writing. It could result from a damaged control board PartSelect Number PS7793256 a faulty drain pump PartSelect Number PS7785505, or a defective water level switch PartSelect Number PS3529177. Good luck with your repair.
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Scott
December 11, 2022
Washer takes to long to drain is there a place to clean out to make drain faster
For model number WT4970CW
Hello Scott, thank you for contacting us. We would recommend cleaning the drain hose, part number PS3617213. Also, check the drain pump, part number PS7785505, and make sure it is working. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
Is there a lint filter on this model and where is it located.
For model number WT4970CW
Hi Judith, thank you for the question. Your model does not have a lint filter. We hope this information helps!
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Stan
March 10, 2023
While starting the balancing step and while facing the machine, on the right side there is a knocking noice. Cotinues through cycle. I've removed the back access panel only. This is not my first online repair.
Thanks in advance for your help.
For model number WT4970CW
Hi Stan, thank you for reaching out. We have researched and found that you may need to check the following parts to fix the issue: clutch assembly, part number PS11708484, suspension rod assembly, part number PS8737438, and basket balance ring, part number PS7785798. We hope this sorts out your problem!
1-Take water off manually. 2- Take machine to back yard. 3- lay machine 45 degrees. 4- Located water bump, (rear left side). 5-removed drain black hoses with hand. 6-removed 3 screws from bump frame. 7-Taker off all unit and marked down cable position at plug. 8- installed new pump. 9- Reverse all steps. Note: I did not use new cable supplied with the new bump, I did not want to mess around on mother board connections, I kept old wire harness which are only two cables blue and gray. It took me less than 30 minutes.
I diagnosed by running a full wash. I watched it and when the water should have stopped it kept running. I unplugged the washer from the power and the water kept running. This told me the inlet valve was the issue and not an electronic issue. I stopped the water by closing the water valve manually. Replacing the inlet valve was very easy. Hardest part is moving the washer out of the laundry room. The videos online show very simple steps. Maybe 8 screws to remove and a couple of hoses and five electronic connectors. Take a photo of connectors before removing them to ensure you reconnect properly.
