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Questions And Answers for WT4901CW
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Christopher
December 17, 2019
Washer will not turn on or show any power, but will make the melody sound, but real low and will not unlock. I have clothes I need to get out.
For model number WT4901CW
Hi Christopher,
Thank you for your question. If the lid is locked, try pressing the child lock for 3 seconds to see is this will allow you to open the door. You may also try to press the Start/Pause button to see if this will help. If you did, try unplugging the washer for 10 minutes and plugging it back in to see if this will help. If you have tried all of this, you will need to have the washer serviced. We hope this helps. Thank you and have a great day!
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Courtney
February 19, 2020
Squealing whenever tub rotates and keeps showing ue error. Then refills and does it again
For model number WT4901CW
Hi Courtney,
Thank you for your question. The UE error code means the washer will not spin because the load is unbalanced. To resolve this, you will need to redistribute the clothes in the washer or wash the clothes in smaller loads. If the legs on your washer are not level, this may cause the UE code to appear. Check the legs to see if they are level and if they are not, you will need to level them. If the load of clothes you are washing is balanced and the legs are level, the squealing sound you are hearing may be from a damaged part. You may have a damaged damper shock or a suspension spring could be broken. You will need to inspect the parts to see which one is causing the issue.
We hope this helps. Thank you and have a great day.
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I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
Removed back of washer with screw driver, Removed outer motor cover with a 17 mm socket (1 bolt), Removed motor stater using 10 mm socket (8 bolts). Left motor plugged in and and tipped to the side exposing the sensor. Unplug and snap off sensor. Reassembled in opposite order. Machine works great. Very easy fix, and perfect fit on part.
I first thought there was a mechanical problem but after checking everything mechanical I discounted that idea ... I researched and found out from others with a similar problem that the Le code display was probably a sensor problem ... I ordered a replacement sensor ... With the new sensor available, I removed the access panel to the back of the machine (phillips head screw driver - 4 screws) ... Remove the exposed motor half (1 bolt - 17mm scocket) ... Loosen the motor stator that has the wired coils (10mm socket - 6 bolts) ... Hold motor unit to the side without disconnecting the wiring harness ... Disconnect the sensor wire connector and remove the old sensor ... Clip the new sensor in place (same position as the old one) and re-connect ... Reverse the assembly procedures ... This fixed the problem and the washing machine works like a new one ... The wife is HAPPY!