The drain pump and motor assembly may also be known as the washer drain pump and is a part for your washer. The drain pump helps expel water from the washing machine. The drain pump is activated after...
This hot water inlet valve is designed to regulate water flow into the washing machine during operation. Featuring a standard hose fitting inlet and a single water outlet, it opens as needed to allow ...
This washer hose with bellows, also known as a dispenser hose, is a genuine OEM replacement part for your washer. Replacing this part can be helpful if your washer is leaking. The dispenser hose conne...
This washer sensor assembly, also known as a motor rotor position sensor, is a genuine OEM replacement part designed to monitor the direction and speed of the rotor during operation. By communicating ...
This door boot seal is for front loading washing machines. This part forms a seal between the wash tub and the door, preventing leaks. We recommend unplugging the washer before installing this part an...
This door lock assembly is a critical component in compatible washing machines, responsible for confirming that the door is securely closed before initiating a wash cycle. When functioning properly, i...
If your washer isn’t filling properly or skipping parts of the cycle, this water valve might be the issue. It controls cold water flow for the bleach dispenser and prewash cycles. The valve connects w...
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5 questions answered by our experts.
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George
February 2, 2020
Washer won't start until unplugged for 15 seconds and repluged to into socket.
For model number WM2701HV
Hi George, thank you for your question. There are a couple of parts that might cause the issue for you. You may need to take a look at your door lock and make sure it is working correctly. Usually if the lock is in and out of operation your appliance will not start if the lock is not working correctly. However, because you have to unplug and replug your appliance in to get it to work. It may also be that your electronic control board is the issue. The unplugging and replugging method is the way that you would reset the board in your appliance. Good luck with your repair.
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Judy
April 10, 2023
Leaking out front door
For model number WM2701HV
Hello Judy, thank you for the question. It appears that your washer may have a damaged door boot seal, part number PS3535210. We hope this solves your problem!
Hi ordered a new control panel. When installed all lights lit up turned dial all lights remained lit and will not select a wash mode. I returned it and was sent a new one again. When installing the same problem. Is there a sequence that I am missing? The old controller still selects a wash mode.
For model number WM2701HV
Hello and thank you for writing.
Once this is installed try a hard reset.
Go to your breaker box and shut the breakers for your unit off, wait 5 minutes and then turn the breaker to on again. That should hopefully clear this problem.
We hope this helps. Please contact us anytime if you require further assistance.
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Pam
July 2, 2021
What is this part called. Would like to show a picture
For model number WM2701HV
Hello Pam, Thank you for the question. Very sorry but you asked the question under the model number so we can not see what part you are referring to. If you can send a new question with more details such as the diagram it is located in and the number on the diagram, we will be happy to help you. We are looking forward to hearing from you!
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Rita
January 29, 2022
My washer has just started to seep water slowly back into inside drum when not in use is this a water inlet issue
For model number WM2701HV
Hello Rita, thank you for the question. Yes, the inlet valves are the issue. Water Inlet Valve - Hot PartSelect Number PS3527427. Water Inlet Valve - Cold PartSelect Number PS11728995. We have installation videos for you to access. We hope to hear from you soon.
Removed the top of the washer by removing the 4 back screws and 2 small brackets. Then I removed the front panel, this was actually the hardest part, 2 screws and 8 tabs that you pop out carefully from the top of the panel. I only disconnected the power button and was able to rest the panel on top of the washer. The rest of the washer came apart quickly just moving down the front of the washer and removing the door, latch, tub gasket, drain cover. Removing the pump was just a mater of disconnecting the drain hoses, and one clip under the drain assembly. 3 screws attach the drain to assembly to the pump and only 2 wires that are clearly marked. Reassembly is just going back through in reverse order of disassenbly. The best thing about this is that it all comes apart with a standard phillips screwdriver.
I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
Thank you for the very helpful YouTube video. After watching the video, I was able to diagnose the problem, buy the part from your website, and complete the repair. This is my personal machine - I am not a professional repairman.
