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Questions And Answers for WF42H5000AW
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Joe
November 14, 2023
What to do for a 4e error code
For model number WF42H5000AW
Hello Joe, thank you for reaching out. We have researched and found that the error code 4E means that no water is coming into the washer from the supply hose. We would recommend checking the water supply hose for blockage and making sure it is properly connected. If this does not resolve the issue, then replace the water inlet valve to solve the problem. Your model comes with two water inlet valves. The hot water inlet valve is part number PS4209100, and the cold water inlet valve is part number PS4209090. We hope this helps!
I have plastic in the filter. Can you tell me what could cause this.
For model number WF42H5000AW
Hello Robert, thank you for reaching out. Based on the description that you have provided, we would recommend checking the drain pump, part number PS12742622, for damage. Also, make sure to check the load before washing for any components that can get stuck in the drain filter. We hope this solves your problem!
Watched the video, procedure was simple and as depicted on the video. Started by using a wet shop Vac to the discharge hose and sucked as much dirty wash water out as possible. Removed the pump,and found the motor did not turn freely. Removed the motor (3 screws) and replaced the motor with new part. Reassembled the washer, everything worked as it should. After about 3-4 loads of laundry, the "Not Draining" code / problem returned. Again, sucked out the water with the Shop Vac. Checked the Filter /Cleanout and found it completely packed with MUD. Cleaned that out, and again disassembled the washer. The pump was removed and the remaining muddy gunk was cleaned from the impeller. The 3 drain lines that attached to the pump were inspected for blockage/obstruction and flushed of any muddy residue. Reassembly was quick and easy, and the washer has worked well since. I have no idea how the dirt got into the system with enough dirt to gunk up the system. Recommend keeping more frequent inspections of the cleanout trap.
An initial issue was getting the door to unlock. I tired several things but finally was able to pull the door as if to open it and put something between the door handle and the front of the washer while I ran a washer cycle. There is a way to take the washer top off and reach down inside the unit and pull down on a release, but I did not try that.
The washer has a rubber boot between the washer frame and the wash tub. There is a metal wire ring that secures the outer edge of the boot to the washer frame. Peel back the outer edge of the boot at the bottom to reveal a metal ring that has its ends connected by a small spring. Use a flat tip screw drive to pry this ring off. Peel back the boot from the washer frame.
Next use a Phillips screw drive to remove the two screws that protrude through the wash frame on the right side of the door.
Reach between the washer tub and the frame and the tub and pull the switch through the opening and the washer tub. You will have to wiggle the switch around to remove it. There are three sets of wires attached to the switch by plugs.
The switch is covered with a plastic protective cover. Remove this. You will have to use a screw driver to release various catches to do this.
Remove the three set of wires. There are catches that secure the wire plugs in place. pry them back with a small screw drive.
Attach the new switch to the sets of wires.
Attach the protective cover to the switch. The wires feed through a small slot toward the bottom of the switch.
Slide the switch through the opening where you removed it. and re-attach it using the two screws.
Put the rubber boot in the channel in the washer frame. Replace the metal ring. This was the most challenging part of the repair for me. I had to play around with this to get it into position. You have to work it around the gasket and stretch out the spring.
By the way, The service was great and exceeded by expectations.
Removed the rear top two Phillips screws, pull off top cover. Unscrew two phillips screws that hold the outside front lock trim, unclip (one left of housing) plastic housing. Remove one phillips screw 11 o'clock from housing, about 6" away, with door button above it, which releases the door lock housing from inside the machine. From right side (facing machine) look down into left front of machine, you will see a black cover, which does a goid job hiding the white part, but it protects the part from water, I guess. Unclip 3-4 plugs, push spinning loader away to pull out the complete part easily. Swap back covers (a bit annoying to place wiring harness back in such a tight place, and cover on. You can try another method if you have a simpler way, like place the harness onto part first, before plugging in and placing cover. But, I kept dropping the part into the machine, which equals a little pita). Then screw the 11pm screw to hold part and the two other screws (small housing and cover), place remaining 2 screws, and lid. Pretty much undo the above procedure. Done.
