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Questions And Answers for RF23J9011SGAA
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Crystal
March 26, 2026
The freezer does not work when the ice machine is turned on. What can I do to fix it?
For model number RF23J9011SGAA
Hello Crystal, thank you for reaching out. According to our research, if the water inlet valve is defective or has low water pressure, it may stay open too long or leak, contributing to excessive frost that chokes the cooling system. We would recommend replacing the water inlet valve, part number PS8737459. We hope this helps!
This is the Samsung French door refrigerator style that so many people have complained about freezing up and not cooling the top section. I first changed out the defrost thermostat and this did not correct the problem. I done a quick resistance check on the temp sensor that's mounted on the evaporator itself. The resistance would change when holding an ice cube on the sensor so I just assumed it was ok. PLEASE TAKE NOTE: When performing a resistance check on this sensor, make sure your readings match the Samsung temp/resistance chart in their literature. My sensor was way off calibration and was causing the freeze up. Its working as designed now and DW is happy again. Learn from my mistake.
OPENED THE LEFT SIDE REFRIGERATOR DOOR WHERE THE DEFECTIVE MECHANISM WAS. GOT UP ON THE FIRST STEP OF THE STEP STOOL,REMOVED THE PHILLIPS HEAD RETAINING SCREW FROM THE BROKEN PART.PUT THE NEW CLOSING MECHANISM IN PLACE AND RE-INSTALLED THE PHILLIPS HEAD SCREW. STEPPED DOWN FROM THE STEP STOOL AND SHUT THE REFRIGERATOR DOOR.
