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3 questions answered by our experts.
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Amanda
October 10, 2025
There was a loud snapping sound and now the fold down door is heavier than usual. I'm not sure what part needs to be replaced.
Thank you
For model number PSB9120SF1SS
Hello Amanda, thank you for reaching out. Based on your description, the most likely cause is a broken spring in one of the hinges. The loud snapping noise was the spring breaking. The spring or hinges in your model do not come separately, it comes as a part of the door assembly, part number PS12716542. We hope this information helps!
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William
November 10, 2025
What is part number for control board Screen does nt show commands
For model number PSB9120SF1SS
Hello William, thank you for getting in touch. According to our research, the display control board, part number PS1022528, is compatible with your model number. We hope this helps.
I would like to order a 16 inch, black metal grill tray, to use in my Advantium Oven.
For model number PSB9120SF1SS
Hello Glenn, thank you for contacting us. The part number listed under your model number for the black metal tray is PS3499648. If you would like to place an order for it, please call our customer service line and anyone will be happy to assist you. We look forward to hearing from you!
Turned out the issue was easily solved by replacing a single, inexpensive fuse.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
Unpluged power cord!! Removed front control panel to expose electronics (need to remove top horizontal vent cover to expose mounting hardware). Unplugged leads to control panel board. Removed magnetron with Tstat (3- phillip heads, need stubby). Installed new parts and control panel, plugged it in tested. Done.
