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Questions And Answers for MVWB835DW2
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Scott
July 5, 2021
The last wash I did I heard a loud noise come from the washer and when I got there I heard a grinding noise, now my tub does not spin. The agitator works but the tub does not. When it comes the spin cycle my washer will shut off like it is done. Now it won't even start a load. I was thinking the clutch needs to be replaced now I am not so sure. I watched a video and it showed that plate under the agitator and so I pulled the agitator and mine does not have that. So how do I pull the inner tub, do I need to the inner tub and what should I looking at? Please help. Any advise appreciated. Scott
For model number MVWB835DW2
Hello Scott, Thank you for the question. This could be a damaged Washer Gear Case PartSelect Number PS16220921. The gear case drives the agitator and spins the basket in the washer. Here is a repair story from a previous customer that may help. 1.) disconnect power to your washer. Turn off water supply and disconnect from the washer.
open the washer top and remove plastic cap from the wash plate
2.) using 7/16 socket, remove bolt from the wash plate. If you can't remove it with a socket , I recommend using impact wrench.
3.) remove wash plate ( you might need to spray penetrating oil or wd40 inside the bolt hole to loosen it.
Check to make sure the wash plate gear grooves are not worn down, if they are, replace it.
4.) using your Maytag specific spaner nut wrench, remove the spaner nut from the shaft of the gear case. This should be right underneath where the wash plate was. If you can't turn it by hand , use a rubber mallet or hammer to encourage it.
5.) some people remove the wash basket at this point. I don't think it is necessary.
6.) close your washing machine. Tape the top closed to keep it from flying open. Tilt your washer back and prop it up where you have access to the underside of the washing machine.
7) remove motor rotor bolt and pull rotor off of the motor.
8.) disconnect the two wire connectors that supply power to motor. using a socket, remove bolts that are keeping motor attached to the gear case.
9.) Now that the gear case is all the is remaining on the underside, you can remove the 4 bolts that are holding the gear case to the washer. Now try to pull gear case out.
10.) if gearcase will not pull out, lower washer back to upright position. Spray penetrating oil or wd40 around the shaft of the gearcase and allow it to sit for 5-10 minutes. Using a hammer, lightly tap on the shaft of the gearcase and it should now fall out. ( you might have to apply penetrating oil again, or apply more force with the hammer.
11.) reinstall motor to new gearcase. Insert new gear case to the washer. Reinstall bolts and reconnect power supply wires.
12. Reinstall spanner nut inside the washer, reinstall wash plate. Good luck with the repair!
Replaced the top load washer water I let valve and the washer drain pump. Ran a diagnostic test and the code is F7 E5. When turning washer all buttons work however no water is dispensed and lid takes about 5 minutes to lock then the inside drum turns but no water and lid light stays on for another 5 minutes then shuts completely off.
For model number MVWB835DW2
Hello Thelma, thank you for contacting us. According to our research, the F7E5 error code means the main board is not sensing the rotation of the basket correctly or not sensing basket movement at all. We would recommend checking the control board, part number PS12745279, to fix the issue. We hope this helps!
Hi Steve, thank you for contacting us. Based on our research, your model has a capacity of 5.3 cubic feet, and it has approximately the following dimensions:
Width: 27 1/2 inches.
Depth: 28 inches.
Height: 43 inches.
We hope this information helps!
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Ella
September 22, 2025
My washer is not working it quit water didn’t drain out I reset it & it try’s to work but on the panel it said dri do you think it could be the pump.
For model number MVWB835DW2
Hi Ella, thank you for reaching out. Check the drain hose for any blockage first. If it is fine, the issue could be with the drain pump, part number PS11738156. You may need to replace it to fix the issue. We hope this sorts out your problem!
Makes a loud roaring sound on the spin cycle and has an oil leak.
For model number MVWB835DW2
Hello Steve, thank you for getting in touch. The oil leak is because of a failing transmission seal. When the transmission seal leaks, the oil seeps out. And the roaring sound during the spin cycle is because of the worn-out bearings. These bearings are also included in the gearcase/transmission assembly, part number PS12741641. Replacing the gearcase assembly can solve both the issues. We hope this solves your problem!
1.) disconnect power to your washer. Turn off water supply and disconnect from the washer.
open the washer top and remove plastic cap from the wash plate
2.) using 7/16 socket, remove bolt from the wash plate. If you can't remove it with a socket , I recommend using impact wrench.
3.) remove wash plate ( you might need to spray penetrating oil or wd40 inside the bolt hole to loosen it. Check to make sure the wash plate gear grooves are not worn down, if they are, replace it.
4.) using your Maytag specific spaner nut wrench, remove the spaner nut from the shaft of the gear case. This should be right underneath where the wash plate was. If you can't turn it by hand , use a rubber mallet or hammer to encourage it.
5.) some people remove the wash basket at this point. I don't think it is necessary.
6.) close your washing machine. Tape the top closed to keep it from flying open. Tilt your washer back and prop it up where you have access to the underside of the washing machine.
7) remove motor rotor bolt and pull rotor off of the motor.
8.) disconnect the two wire connectors that supply power to motor. using a socket, remove bolts that are keeping motor attached to the gear case.
9.) Now that the gear case is all the is remaining on the underside, you can remove the 4 bolts that are holding the gear case to the washer. Now try to pull gear case out.
10.) if gearcase will not pull out, lower washer back to upright position. Spray penetrating oil or wd40 around the shaft of the gearcase and allow it to sit for 5-10 minutes. Using a hammer, lightly tap on the shaft of the gearcase and it should now fall out. ( you might have to apply penetrating oil again, or apply more force with the hammer.
11.) reinstall motor to new gearcase. Insert new gear case to the washer. Reinstall bolts and reconnect power supply wires.
12. ReInstall spaner nut inside the washer, reinstall wash plate.
Raised lid to remove two Torx head screws from each hinge. Lid will then lift off of hinges. Installation of new lid was the reverse of the removal procedure. It is best to install one hinge to the lid by removing that hinge from the washer. The lid can then be installed by inserting that hinge into it's spot and then over the other hinge. Install the hinge screws into the second hinge and the job is complete. The lid now closes properly allowing the automatic lid lock to function properly.
Removed the old lid by removing the two screws on both sides of the lid holding it to the hinge. Then pull upon the lid to remove. Slide the new lid back on the hinges being careful to slide in the right slot in the lid. Replace the screws through the lid into the hinges and your done
