MSG20GABAWW General Electric Refrigerator - Overview

Sections of the MSG20GABAWW

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Door Closing Cam – Part Number: WR2X4901
Door Closing Cam
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(3)
PartSelect #: PS297995
Manufacturer #: WR2X4901
Ensure your refrigerator or freezer door opens and closes smoothly with this door hinge cam riser. Positioned on the door itself, this component helps align and pivot the door for proper sealing and q...
$31.52
  Special Order
Drawer Slide Rail - Left Side – Part Number: WR72X10010
Drawer Slide Rail - Left Side
PartSelect #: PS306735
Manufacturer #: WR72X10010
This part is the replacement drawer slide rail for your refrigerator. It is made of white plastic and is approximately 16 inches long and 1.5 inches wide. The crisper draw will slide in and out along ...
  No Longer Available
Drawer Slide Rail - Right Side – Part Number: WR72X10009
Drawer Slide Rail - Right Side
PartSelect #: PS306734
Manufacturer #: WR72X10009
This drawer track supports the right hand side of the sliding drawer.
$44.26
  Special Order
Lower Drawer Slide Rail - Left Side – Part Number: WR72X10008
Lower Drawer Slide Rail - Left Side
PartSelect #: PS306733
Manufacturer #: WR72X10008
  No Longer Available
Lower Drawer Slide Rail - Right Side – Part Number: WR72X10007
Lower Drawer Slide Rail - Right Side
PartSelect #: PS306732
Manufacturer #: WR72X10007
  No Longer Available
Lower Tail Handle – Part Number: WR12X10106
Lower Tail Handle
PartSelect #: PS288965
Manufacturer #: WR12X10106
For side by side refrigerator/freezers. Also known as Handle Trim.
$90.04
  Special Order
Door Handle - White – Part Number: WR12X10332
Door Handle - White
PartSelect #: PS289204
Manufacturer #: WR12X10332
Handle only. Extensions and mounting hardware is sold separately.
  No Longer Available
Tail Handle - White – Part Number: WR12X10104
Tail Handle - White
PartSelect #: PS288963
Manufacturer #: WR12X10104
For side by side refrigerator/freezers.
$36.03
  Special Order
Screw – Part Number: WH2X930
Screw
PartSelect #: PS271689
Manufacturer #: WH2X930
This screw is sold individually.
$13.95
  Special Order
Freezer Wire Shelf – Part Number: WR71X10715
Freezer Wire Shelf
★★★★★
★★★★★
(1)
PartSelect #: PS2323420
Manufacturer #: WR71X10715
Need a new shelf for your GE freezer? You're in the right place! Meet our GE Freezer Wire Shelf, also known as SHELF FZ. This isn't just any replacement part, it's a simple and effective way to keep y...
  No Longer Available
Screw – Part Number: WR01X10038
Screw
PartSelect #: PS283488
Manufacturer #: WR01X10038
This screw is sold individually. Size 8 -18 ab fltr 5/8.
$9.78
  Special Order
Upper Crisper Drawer - Clear – Part Number: WR32X1178
Upper Crisper Drawer - Clear
PartSelect #: PS300885
Manufacturer #: WR32X1178
  No Longer Available

Questions And Answers for MSG20GABAWW

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Common Symptoms of the MSG20GABAWW

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Door won’t open or close
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Door Sweating
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Fridge too warm
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Fridge runs too long
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Clicking sound
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Door would not automatically close.
Symptom: Door did not close automatically. Also had found small chunks of black plastic on the floor. Refrigerator door was slightly lower than the freezer door.

One false start because I did not realize both of the door-closing cams had disintegrated and I had only ordered the cam without the hinge.

Purchased part 290199 Hinge Assembly. It came with matching door-closing cam. (Had not known so I also purchased the cam 297995 separately). Next time I will know to only purchase the Hinge Assembly.

Replacement procedure took about 20 minutes including removing and replacing door shelves and their contents. Two people involved.

1. Remove all door shelves with contents and other contents on door.

2. Remove the top Phillips head screw holding the decorative plastic on the top.

3. Remove the two top hinge screws on top of refrigerator using metric #8 socket wrench. Second person made sure door did not fall off.

4. Lift the door off the bottom hinge pin. Second person holds door on it’s side.

5. Take off the bottom refrigerator cover

6. Remove the bottom hinge assembly screws using metric #8 socket wrench.

7. Mount the replacement bottom hinge assembly and tighten the two screws.

8. On the door bottom, remove the outer screw and loosen the inner screw using metric #8 socket wrench.

9. Replace the door-closing cam (or what is left of it) with the cam in line with the door and cam bumps away from the door.

10. Place the door back on the hinge pin (one person holds while the other person maneuvers the door bottom).

11. Replace the top hinge and reinsert the screws on top of the refrigerator. Dress the door so that it does not press hard on the rubber door gaskets (or the door will fail to shut automatically). Tighten the screws.

12. Replace the decorative plastic over the top hinge.

13. Open the door and replace the bottom refrigerator cover.

14. Replace the door shelves and all contents.

15 Close the door.
Parts Used:
Door Closing Cam
  • Gary from North eastham, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
180 of 194 people found this instruction helpful.
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Door wouldn't stay closed & was out of alignment
Order 2 cams as recommended in other posts.
I didn't realize until the project was finished that the 2 cams fit together to tilt the door toward the refrigerator and force the door to catch.
1. Removed all items from door storage.
2. Removed top hinge cover held by single screw and top hinge plate held by two bolts.
3. Lifted up door to clear bottom hinge pin and removed door.
4. Turned door upside down and removed bottom hinge assembly held on by two bolts.
5. Replaced upper cam located on bottom of door and screwed the hinge assembly back on to bottom of door.
6. Drilled out the rivet that holds the lower cam to the bottom hinge pin.
7. Removed old lower cam and and replaced with new cam and secured to lower hinge assembly with pan head screw and nut (instead of rivet).
NOTE: The metal shim that goes between the cam riser & door was also broken, we used a small washer instead of the replacement shim.
8. Replaced door back onto lower hinge pin and secured upper hinge pin with original bolts.
9. Placed cover on upper hinge assembly and secured with original screw.
This is a project my husband and I completed together :)
Perhaps we will store lighter items on the door to lessen the chances of the cams deteriorating again.
Parts Used:
Door Closing Cam
  • Patsy S from Ahoskie, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
29 of 31 people found this instruction helpful.
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Door closing cam had disentigrated over the past 12 years.
I read over the other posts here and went with jacking up the fridge door and setting it on (2) 2x4 studs. A nut driver was used to remove the bottom hinge. I then drilled out the rivet that held the old cam in place and then used a 3/16 rivet to secure the new cam. A rivet is not necessary as you can also use a nut and bolt to hold the cam in place. It took less time to order the part and install it than it did to drive over to the appliance parts store and pick it up. I ordered around 10 am and the part was here the next day at 2:00 (without special delivery costs). By 2:30 it was on my fridge.
Parts Used:
Door Closing Cam
  • Randall from Ashburn, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
25 of 27 people found this instruction helpful.
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