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Questions And Answers for MHW5500FW0
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Walt
June 17, 2021
I get a "grinding" loud sound when water is being sprayed into the tub such as during startup and rinse. In one use, it went from no unusual noise to this noise which is loud enough to almost drown out the normal sounds. No problem codes. No unusual sounds elsewhere in the cycles. We are still using it when necessary as it functions correctly for now.
For model number MHW5500FW0
Hello Walt, Thank you for the question. The grinding noise is normally caused by a defective Pump, and it may need to be replaced. We hope this helps!
My start button sometimes takes alot of tries to get it to start. Is this covered by warranty? Is it the control board? Thanks
For model number MHW5500FW0
Hi Kevin,
Thank you for your question. If it is just the start button that you are having an issue with, then you will need to replace the control panel, part number W10911042. To verify if you are under warranty with your washer, you will need to contact the manufacturer. If you are not covered under warranty, you may order it either online on our website or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.
Hi John, thank you for your question. The E02 error code means you have a blockage or a problem with your water inlet valve. The E05 error code means there is an issue with the water temperature sensor at the back of your appliance. Good luck with your repair.
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Deb
March 6, 2020
Machine making a funny noise when spinning. Sounds like a belt wearing but i do not think this machine has one. If it is like my old front loader is had a direct drive.
For model number MHW5500FW0
Hi Deb, thank you for your question. Yes, you are correct. Your appliance does not have a belt, it is powered by a stator and rotor assembly. It could be that the bearing inside of your rear outer tub might be the issue. That or it could be the stator and rotor themselves. Good luck with your repair.
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Sharon
April 19, 2023
The door wont unlock, receives error code E03
What part is this?
Thank you
For model number MHW5500FW0
Hi Sharon, thank you for reaching out. Based on our research, the error code indicates an issue with the door lock, part number PS11754810. We hope this helps!
First some background. The door locked up the first time when appliance was less than one year old. The "Maytag Repairman" finally succeeded in getting the door open after propping up the front of the machine and fumbling around underneath for a period of time and then assured me the problem was solved. The problem recurred less than a year later, and I called another repairman who seemed to have an easier time of it, and charged $293.42 to replace the water level switch. About six months later the same problem recurred and I took the cover off the top of the machine and found there a booklet "For Service Technician's Use Only". VERY HELPFUL. Told how extremely easy it was to unlock door - took about five seconds. Replacing the switch itself involved pulling one tubing off and disconnecting one elec connection from old switch and replacing on new switch. Total cost $50 plus a few dollars for shipping.
Turned washer on its side. Pulled the bottom plate off. Then unplugged the electrical lines. Then unbolted the drain pump and bolted the new drain pump in. Then reversed the process.
Using the Torx Screwdriver, we removed the door from the unit. Then we removed all of the screws on the inside of the washer door. After that we flipped it over and opened it up exposing the inside. We couldn't separate them entirely because there was a screw under the latch piece that we couldn't figure out how to get to. However with all the screws out on the inside of the door, we did have enough room to open it up and access the place cover that holds the hinges in. Once we accessed that we removed the roller tips from the old unit and placed them on the new one. Then we reversed the process. With a couple screws in we realized we had put the hinge in reversed from what it needed to be, so we reopened it and switched it around. Then completed replacing all the screws and reattached it to the washer. It opens and closes perfectly and we saved a couple hundred dollars for sure, as the quote to come out had been a $150 trip charge.
