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Richie
April 8, 2024
The top oven works fine but the lower over says to set temp probe or remove probe. There is no probe in and it will not let you set the temp for it. Is this a problem with the control board or something else?
For model number KEBS208SSS04
Hello Richie, thank you for contacting us. According to our research, set or remove the probe on the display means that the unit thinks the meat probe is plugged in. If there is no probe in the oven, then the issue is most probably with the electronic control board, part number PS11752579. You may need to replace it to fix the issue. We hope this sorts out your problem!
My top oven works fine. My bottom oven will not heat to the proper temperature. We had a serviceman look at it and he said it probably was the control board and you can’t get these anymore. He said we could send the board to a company but they may or may not be able to repair. If they could repair it would cost $800-$900 and I could be without my entire oven for 2 months. He has encouraged us to buy another double oven.
He does not sell ovens.
I have read other answers on this site. It sounds like my problem could be either the temperature sensor or the control board. The lower oven stays in the preheating mode and never gets past 150 degrees even though I have set it at 325 degrees.
I hate to send my oven to a landfill. My husband is very handy. I think he could fix it.
What part do you think would fix my problem? If I ordered one and it did fix the problem is it returnable?
For model number KEBS208SSS04
Hello Paige, Thank you for reaching out. We do suggest testing the Sensor first. Testing the temperature sensor probe on your oven is easy. With the sensor at room temperature, measure the resistance between the two prongs at the end of the sensor connector. The resistance of the sensor should read approximately 1080 – 1090 ohms at room temperature. We do also have the Control Board in stock if the Sensor is good. We hope this helps!
Hi there, I’m looking for just the replacement bulb for my wall ovens. I shouldn’t have to buy the whole lamp assembly, don’t you supply just the bulb?
Thank you
For model number KEBS208SSS04
Hello Cindy, thank you for the question. We have researched the model you have provided and have found that the part you are looking for is part number PS11752484. The light bulb illuminates the oven's interior. If you require assistance placing an order, please contact customer service. We hope that helps!
The upper oven chamber of my double wall oven units will not heat properly. The lower oven performs fine. I’m not sure how to diagnose the exact problem.
For model number KEBS208SSS04
Hello Liz, thank you for contacting us. According to our research, if the oven is not heating properly, the issue could be with the temperature sensor. It measures the temperature inside the oven. We would recommend checking the temperature sensor, PS11748765, to fix the issue. We hope this solves your problem!
This was easy and I'm glad I didn't go to the trouble and expense of hiring an appliance repair person. I'm reasonably handy, but I really have no experience in this kind of repair. I'd like to mention that the part I ordered arrived in just two days and it was exactly the right part, so I was very pleased in that regard.
After turning off the circuit to the wall oven and confirming that the power was off, I had to remove the oven from the wall in order to access the wires and connections in the back. Normally, this wouldn't have been necessary because usually the broiler element can be disconnected from the clasps that connect it to the electric source by simply unscrewing the defective element from the roof of the oven, pulling gently on the connection ends from inside the oven cavity in order to "pull out" an inch or two of the electric source wires and the metal clasps that accept the "male" connecting ends of the broiler element. Once the a bit of the wire and the metal connecting clasps are exposed and able to be held with pliers, the element can be disconnected from the connector clasps by simply pulling on the prongs of the element (hard).
But in my case, one of the metal connecting clasp for one of the wires had melted, presumably when the element burned out, and that clasp could only be accessed and replaced from the back of the oven. Also, I would imagine that the wires and clasps could "slip" back behind the unit when they're disconnected if that's not done carefully. However, removing the wall oven was pretty easy for me -- even as a one-person job. I just put a tall table in front of it and slid it out so that it rested on the table.
If you have to replace a metal connector clasp, they're inexpensive and available in the electrical departments of hardware/home stores.
In my case, there's a metal panel at the back of the oven that had to be unscrewed and removed so that I could access the areas where the electrical source wires connect through the back wall of the oven to the broiler element. This was just a matter of removing a few screws and then removing the metal panel.
Once the metal panel at the back of the oven was removed, I was able to replace the melted connection clasp by using a wire cutter/stripper and then pliers to secure the clasp on the end of the exposed wired by deforming the clamp with the pliers. Once that was done, I simply removed the screws that held the broiler element to the top of the oven cavity, disconnected the remaining three clasps that connect the element to the source wires (the fourth clasp was the one that had melted and that I'd replaced), removed the defective element, inserted the four "male" prongs of the broiler into the four clasps that connect them to the source wires, replaced the metal panel at the back of the oven, screwed the new element back into the top of the oven, slid the oven back into the wall cavity, turned the circuit back on, crossed my fingers, and everything worked like a charm.
I saved a money, but more importantly (for me) I saved a lot of time that I would have had to have spent waiting around for a repair person.
Not a repair. Just needed to replace the meat probe sensor for the programmable oven. Quick and easy purchase and very fast delivery took care of the problem. I was back in business.
