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Rasheed
March 8, 2023
Having trouble, controls not functioning. Cannot change any of the applications. Blue light not flashing remains steady. Disconnected from electrical outlet overnight, plugged back in with no changes to controls.
Through all of this, effectively softens the water.
Need Help.
Thank you
For model number GXSF30V00
Hi Rasheed, thank you for asking us. Based on our understanding of the issue, we would suggest you check and replace the electronic control board, part number PS8759105. Thank you for your inquiry, good luck with this repair!
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Dave
February 27, 2023
I ask a question yesterday about the code on the water softener being J3.4 which your answer was helpful but I should have mentioned that when I push the mode/set button nothing happens same happens when I try manual regeneration. I get the code when I first plug it in. Only the time shows and can be set nothing else works. Could this be the electronic panel gone bad?
For model number GXSF30V00
Hi Dave, thank you for contacting us. We have researched your model and found that the issue is probably with the electronic control board, part number PS8759105. The electronic control board manages the water softener's functions and settings. We hope this information is useful!
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Ken
July 6, 2021
Blue light is flashing, small "e" in bottom right corner of screen. Mode set and recharge buttons not doing anything
For model number GXSF30V00
Hi Ken,
Thank you for your question. If the blue light is flashing, try unplugging the water softener for 30 seconds to see if this resolves the issue. If not, check your owner's manual for troubleshooting information. If the issue persists, you may need to replace the control. We hope this helps! Good luck with the repair!
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Dave
February 26, 2023
I get a code of J 3.4 on this water softener. I am trying to find out what that means. Can you help?
For model number GXSF30V00
Hello Dave, thank you for reaching out. The most common problem with code J3.4 is that there is no soft water. The possible causes for the no soft water are the following:
1. Not enough salt-should be at least 1/3 full.
2. Bypass valve in the "Bypass" position-handle should be in the "OUT" (service) position.
3. Hardness setting too low. Check the hardness setting and adjust it.
4. Salt Bridge-salt solidifies above water level so that brine water is not in contact with salt.
We hope this information helps!
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Mary
September 17, 2023
How often do you have to add salt? how low does it get before lert ssignal and what kind of alert signal is given?
For model number GXSF30V00
Hello Mary, thank you for the question. You may need to add the salt when your model is starting to generate low salt alarm. This alarm has a beep sound and also displays the words 'days to empty' and a number in the lower half of the display. This information means 15 days left in reaching the level of salt to 0. We hope this information helps!
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water softener was leaking due to a broken clip. turned off water and drained the pipes. some how managed to remove the broken clip from the inlet side. i than was able to remove the good clip from the outlet side, without breaking it. i replaced the washer on the leaking side, cleaned and resealed all the joints. finally i reattached the manifold to the water softener. no leaks so far. next time i will discarge the unit before repair.
Remove the top back lid/unlatch 2 clips. Unscrew the small brine tube nut (white) from left side of control unit. Cut the tube to remove nut from old tube with utility knife. Keep nut for use on new assembly. Not included. Remove brine well cover. Pull the tube out of the top and from behind resin tank and remove assembly from brine well. Discarded the old brine valve assembly. Removed the bit of old tube from the nut, w/ utility knife. Careful not to damage the old nut. Snake the new brine tube from front right side through the back of the resin tank to the old hole on the left. Follow the old path. Insert the new brine tube into the top section through the hole the old one came out of. Attached nut to new brine tube. Screw nut/new brine tube to the connector of control unit. Small fingers help. Adjust/slide the float assembly 6-8 inches inches above the valve, e.g. Styrofoam/Metal Weight slides up/down the white stalk. Re-inserted the brine assembly into the brine tank. Replace top. Manually regenerate to make sure new brine assembly is not leaking and filling the brine tank properly. Done.
Turned off water to softener and took it out of service. Ordered 2 plastic clips and 2 O-rings on Friday evening, May 1. All items were listed as "in stock." Total cost was $44.55, including shipping cost of $7.75. On Monday, May 4 two clips and one O-ring were shipped. Second O-ring was shipped the following day, May 5. Received 2 clips and 1 O-ring on May 8, but that would not permit repair of softener, so I waited and waited and waited with softener out of service. Second O-ring finally arrived on May 19--some 18 days after order was placed and 14 days after it was shipped. I never would have placed the order had I known that $7.75 in shipping costs would translate to 18 days for delivery. According to the Operating Service Standards for USPS, had that simple O-ring been inserted into an envelope with a first class stamp, it would have been delivered in not longer than 3 days. So I rate what should have been a rather easy repair job as very difficult and the time to repair as 18 days. I am extremely disappointed and will choose a different part supplier in the future.
