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The agitator rotates back and forth to move the clothes inside the tub to clean the load.
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Questions And Answers for GTW725BSN0WS
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David
July 8, 2021
Water drips into tub when machine is not being used.
For model number GTW725BSN0WS
Hi David,
Thank you for your question. If water is entering the tub when the washer is not in use, a component inside the water inlet valve assembly has failed and you will need to replace it. The part number listed under your model number for it is PS12171559. If you would like to place an order for it, you may order it either online or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.
My washing machine is constantly unbalanced. I have replaced the pump and the clutch and made sure it is level. I am not sure what else I could do.
For model number GTW725BSN0WS
Hello James, thank you for contacting us. The issue is probably related to the suspension rod and spring assembly, part number PS16219901. This assembly provides balance and stability to the tub. Customer service is always available to help you place an order if you are having trouble doing so. Good luck with your repair.
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Esther
July 29, 2021
Why doesn't the softener dispense?
For model number GTW725BSN0WS
Hello Ester, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS12743648. The fabric softener will not siphon out of the dispenser properly if it is too thick. We hope this helps!
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Dan
February 14, 2023
Wash cycle starts but does not agitate and does not advance in cycle, it just sort-of makes sounds like it wants to agitate.
Repair person said $345 for new transmission, I want to find out if it is anything else, like possibly the clutch, first.
Agitator is now off, machine is upside down, looking at removing the motor. Drum turns with motor, so maybe not clutch?
Got bolt off the bottom motor shaft, tapped lightly with a hammer, got it to release, when I lift up on the motor there is slight resistance and when I release it pulls back down. either spring or magnetism of the motor?
I can provide pics.
For model number GTW725BSN0WS
Hi Dan, thank you for reaching out. If the washer does not agitate, the most likely faulty part that needs to be replaced is the agitator base hybrid assembly, part number PS16743416. If you feel any resistance and backlash, your washer spring, part number PS12726731, will need to be replaced to resolve the issue. We hope this solves your problem!
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Ivory
October 18, 2023
Tub will not engage at all. I may have overloaded machine. I have removed most of the clothing still will not engage.
Are there any resets?
For model number GTW725BSN0WS
Hello Ivory, thank you for reaching out. Based on the description that you have provided, we would recommend checking the bearing retainer and fasteners, part number PS16729512, to fix the issue. We hope this solves your problem!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
Removed the control panel back plate cover. Removed the 3 screws that held the water control valve in place. I then unplugged each solenoid one at a time and plugged it into the new control valve. Once all wires were transferred, I pulled the old valve up and put the new valve on. Then reinstalled the screws that held it down and reinstalled the cover plate. Very simple job !
