This lid lock, also referred to as a door lock, is a genuine replacement component designed to secure the washing machine lid during operation. It ensures the appliance recognizes when the lid is prop...
This inlet valve is designed for use in compatible top-load washing machines and plays a key role in regulating water flow during the wash cycle. Controlled by electrical signals, the valve opens and ...
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15 questions answered by our experts.
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Michael
August 20, 2021
Why does the machine not spin, but it drains and will stop between cycles. How do i activate self diagnostic on this machine
For model number GTW720BSN0WS
Hello Michael, Thank you for writing. First, check to see if the clothes have jammed or are unbalanced in the drum. Then check the Door Lock PartSelect Number PS12343280 and the tab that the Door Lock strikes PartSelect Number PS11766684. And lastly there may be a problem with the Inverter Board PartSelect Number PS12726792. Check the video for diagnostics. We hope this helps.
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Jeanette
November 18, 2021
The impeller does not move. Only makes a grinding noise. Everything else seems okay.
For model number GTW720BSN0WS
Hello Jeanette, Thank you for the question. There are a few parts to check for this issue. We suggest checking the Clutch, Mode Shifter and Stator Assembly for damage or wear. We hope this helps!
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Bess
January 29, 2024
What does the "SOIL", light, normal, heavy, and extra heavy on the panel mean? I thought it was the level of soiled garments...lightly soiled, normal soiled etc, not the weight of the load...light weight. Heavy weight. Pleasse clarify.
For model number GTW720BSN0WS
Hello Bess, thank you for your inquiry. According to our research, the soil light indicates the level of soiled garments. We hope this information helps!
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Holly
October 24, 2024
my washer only fills about 1/4 way then drains and shuts off (error code H2O supply), how do I fix this?
For model number GTW720BSN0WS
Hello Holly, Thank you for contacting us. This error occurs when the washer is not getting enough water and shuts off. Check the fill hoses to make sure there are no clogs and that you have sufficient water pressure. If you are still getting the error code, then the issue could be with the water inlet valve, the water pressure hose, or with the water valve harness. We hope this helps you.
Cyle selector will not stay on cycle desired. Jumps from cycle selected erractly
For model number GTW720BSN0WS
Hello Joe, Thank you for contacting us. First, if you haven't already done so, unplug the washer for 10 minutes. If that does not fix the issue, then check the control boards and jumper cables for any visible damage or loose connections. We hope this helps.
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
Removed the control panel back plate cover. Removed the 3 screws that held the water control valve in place. I then unplugged each solenoid one at a time and plugged it into the new control valve. Once all wires were transferred, I pulled the old valve up and put the new valve on. Then reinstalled the screws that held it down and reinstalled the cover plate. Very simple job !
