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LARRY
June 19, 2023
Start/pause button just blinks. Washer want start. Can't get it to do anything. Replaced lid lock switch but still want start. Unplugged to reset but when push power button it comes on but pause button starts blinking but nothing happens when pushed. Want power off. Can't get error codes.
For model number GTW720BPN0DG
Hello Larry, thank you for the question. Since you have replaced the lid lock switch, we recommend you replace the lid lock striker, part number PS11766684, as the lid is not locking in place. We hope this solves your problem!
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Dan
March 27, 2024
The washer works good until the spin cycle. It will never stop draining. If I turn it off and back on and put it to drain and spin it will finish
For model number GTW720BPN0DG
Hello Dan, thank you for your inquiry. According to our understanding, the issue is most probably with the main control board, part number PS16542665. It manages the washer's functions such as filling, washing, draining and spinning. You may need to replace it to fix the issue. We hope this sorts out your problem!
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Richard
May 28, 2024
My washer controls are locked up i can change settings the display shows control locked symbol. I tried resetting by unpluging for about 10 minutes but when plugged back in it remains frizen
For model number GTW720BPN0DG
Hello Richard, thank you for getting in touch. To unlock the washer controls, press and hold the extra rinse and warm rinse buttons for 3 seconds. We hope that helps!
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SUSIE
October 29, 2025
When selecting a wash cycle the control knob does not stop on selected cycle it will go past the cycle. Do you think it is the control panel/circuit board?
Thanks
For model number GTW720BPN0DG
Hi Susie, thank you for reaching out. Yes, the electronic control board, part number PS17139254, can be the failure point in this issue, and replacing it would fix the issue. The knob works by sending a signal to this board, and if the board is faulty, it can misinterpret the command or get stuck in a loop. You may need to replace it to fix the issue. We hope this solves your problem!
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Jeff
February 10, 2026
The washer is washing fine but when it gets to the spin/drain cycle it gets off center and won't finish spin/drain unless I take clothes out of drum for a very small load
For model number GTW720BPN0DG
Hello Jeff, thank you for getting in touch. Ensure all four leveling feet are firmly on the ground. Heavy, soaking wet items (e.g., rugs, comforters) can cause unbalance. Clean the pump filter. A clogged pump filter can stop water from exiting, causing too much weight, or a blocked pump can prevent the spin. Look for kinks or clogs in the drain hoses that could prevent proper draining. If this does not help, you will need to replace the suspension rods, part number PS16874119, to fix the issue. We hope this helps.
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
Removed the control panel back plate cover. Removed the 3 screws that held the water control valve in place. I then unplugged each solenoid one at a time and plugged it into the new control valve. Once all wires were transferred, I pulled the old valve up and put the new valve on. Then reinstalled the screws that held it down and reinstalled the cover plate. Very simple job !
