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Questions And Answers for GTW500ASN0WS
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Almer
June 30, 2021
If washer bottom is emerged in flood water can it dry and be workable? It has filled with water but still not going thu wash cycle?
For model number GTW500ASN0WS
Hello Almer, Thank you for the question. If the Appliance was submerged in water it more then likely burnt out the Motor and other electrical components at the bottom. You may need to replace the Motor, Pump, Speed Sensor and Wiring Harness. We hope this helps!
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Dave
March 16, 2025
Does this washer have a drain pump filter, if so where is it located?
For model number GTW500ASN0WS
Hello Dave, Thank you for asking. This model does not come equipped with a drain pump filter. For more specialized assistance or to speak with someone about this, we would suggest calling the manufacturer. We hope this helps!
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Patricia
September 1, 2025
Sometimes my washer won’t drain during cycle . I can sometimes change to drain/spin mode and it will work . Does this mean I just need to replace the drain pump?
For model number GTW500ASN0WS
Hi Patricia, thank you for the question. No, not necessarily. A drain pump that works intermittently might be clogged with debris, not failing completely. Kinks or blockages in the drain hose can restrict water flow. You may need to replace the internal drain hose, part number PS11729495, to fix the issue. We hope this solves your problem!
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Patricia
July 28, 2025
my top load washer not spinning
For model number GTW500ASN0WS
Hi Patricia, thank you for reaching out. Check the drive belt for any damage first. If it is fine, we would suggest checking the speed sensor, part number PS16619248. It monitors the motor's speed during the spin cycle and communicates this information to the control board. If the speed sensor fails, the washer may not spin at all or may not reach the correct spin speed. You may need to replace it to fix the issue. We hope this solves your problem!
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Christopher
July 20, 2021
What are the height and width dimensions for this washer?
For model number GTW500ASN0WS
Hello Christopher, Thank you for contacting PartSelect.com. Very sorry but we do not have the size of the appliance, just parts lists and diagrams. For more specialized assistance or to speak with someone about this, we would suggest calling the manufacturer of the appliance directly. We hope this helps!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.