This genuine OEM drive belt connects the motor to the washer’s basket, enabling smooth spinning and agitation during wash cycles. Made from durable materials for long-lasting performance, it ensures e...
This washer or dryer selector knob allows you to easily choose cycles by connecting to the control panel’s rotary shaft. Made from durable white plastic with a chrome accent, it provides a secure fit ...
Ensure safe and efficient operation of your washing machine with this genuine lid lock quick release assembly. Designed to keep the lid securely locked during wash cycles and allow quick opening after...
This washer drain hose assembly is a genuine OEM replacement designed to connect the washer pump to the drainage system, ensuring proper water removal during cycles. Made from high-grade rubber for du...
This washer start-button assembly and backsplash initiates the wash cycle and helps control basic start and pause functions. It’s typically replaced when the machine won’t start, the start light stays...
This mode shifter assembly helps your appliance switch between wash and spin cycles seamlessly. Its durable construction ensures smooth transitions and dependable performance, making it essential for ...
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2 questions answered by our experts.
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Clive
January 8, 2020
The washing machine does not open the water to enter the machine
For model number GTW220BMK1WW
Hello Clive and thank you for writing.
It certainly sounds like it could be a faulty water valve PS12309715, you should check for signs of damage, and replace if necessary. We hope this helps. Please contact us anytime if you require further assistance.
Washer stopped draining. Will start a wash cycle but not drain the water.
For model number GTW220BMK1WW
Hello James, thank you for contacting us. We have found that a kink or clog in the drain hose of your washer could be interfering with water flow and preventing your machine from draining properly. This issue can also be due to a faulty drain pump, part number PS12113390. We recommend you check the drain hose and drain pump to fix this issue. If the problem persists, you may need to replace the control board, part number PS12069192. We hope this solves your problem!
