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March 9, 2020
Both the range bake element and the broil element will not heat up. Will replacing them likely solve the problem? Everything else seems to be working; the fan the lower oven , the lights, etc.
For model number CWE5800ACB
Thank you for your question. If the oven is not heating correctly, then the issue is likely with the oven sensor, sometimes called the oven thermostat, and you will need to check it with a multi-meter. When testing the sensor with a multi-meter, the sensor should be tested at room temperature and it should be unplugged from the oven. You will need to measure the resistance between the two prongs at the end of the sensor connector. Replace the oven sensor if the reading is less than 900 Ohms or more than 1200 Ohms. If this checks out fine, you will need to check the electronic control board, both oven elements and the wiring between these parts to see which once is causing the issue. If you are not familiar with using a multi-meter, here is a link to one of our videos on YouTube that you may use as a general reference on how to use one, https://www.youtube.com/watch?v=bWC44fHn0As. To verify if the electronic control board is the issue, you will need to check it visually for signs of damage, wear and burn marks. If it shows any of these signs, you will need to replace it. If the issue turns out to be the electronic control board, it has been discontinued by Whirlpool and you will need to contact them for information on a replacement part. Their telephone number is 1-866-698-2538. If they provide you with a part number for the replacement part, you may call us back with it and we can verify if we have it available for you. You may also be able to locate the part you need by trying the following:
Using a search engine to type your part number and see if other retailers still have this part in stock.
Visiting online stores such as eBay and finding sellers that have this part.
Trying retailers and repair stores in your local area to see if they have the part in their inventory.
Talking to a local repair technician, who may have the part you need, or may be able to repair your existing part. If you are unable to find the electronic control board through these methods, there is a company called Circuit Board Medics that may be able to repair it for you. Their telephone number is 1-800-547-2049. We hope this helps. Thank you and have a great day.
Does this oven have fuses? The bake heating element will not heat, I replaced it and still nothing. Broil element is fine. Could this be a fuse or bake relay?
For model number CWE5800ACB
Hello Rob, thank you for asking! It looks like the oven sensor (part number: PS1570174) is out of order. It measures and regulates the internal temperature of the oven, when defective it will not allow the heating element to heat the oven. Please feel free to contact customer service, we are here to help seven days a week.
Removed the oven door by opening slightly, then pic door up to remove. Remove 2 screws holding oven sensor in place, gently pull on sensor to remove, had to remove about 8 inches to get at plastic connector. Unplug connector, had to use an adapter cable supplied with the PartSelect kit to install new sensor, push cable back into opening, reinstall 2 screws. The oven works fine! Note that due to thermal lag the temperature overshoots to 370 degrees and undershoots to 340 degrees, this appears to be normal oven operation. Putting door back in place was easy.
First I removed the two screws that hold the element in place. I then pulled the sensor out about 3 inches and disconnected the two wires. Next, I connected new sensor and screwed the new sensor back in place. One area for caution. Make sure that the electrical connection is pushed in past the insulation on the back side of the oven. Failure to do so will cause the plastic plug connector to melt from oven heat.