This water filter improves water quality in select refrigerators by reducing lead, VOCs, and 50+ impurities. NSF-certified (42, 53, 401), it ensures clean, fresh-tasting water. Located in the upper-ri...
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Serbando
May 29, 2023
Ice maker not making ice
For model number CVE28DM5NBS5
Hi Serbando, thank you for reaching out. Based on the description that you have provided, we would recommend making sure that there is enough water pressure from the house supply. The water inlet valve requires a minimum of 20 psi to function properly. Check the water flow and test the pressure to determine if it is at least 20 psi. If the pressure is sufficient, make sure there is no leakage or clogging in the water tube. If that is not causing the issue, you may need to check the water inlet valve, part number PS12744135, as it is most likely faulty and may need to be replaced. We hope this helps!
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Leon
November 29, 2024
Why is my refrigerator dispensing water with small strips of a black substance like mold?
For model number CVE28DM5NBS5
Hi Leon,
Thank you for your question. If you have just recently replaced the water filter in your refrigerator, these are likely carbon particles. Take a pitcher and flush 2-3 gallons of water from the dispenser. This should remove the particles from the water. We hope this helps!
Do you have the lever that you pull down to open the ice cube collection box?
For model number CVE28DM5NBS5
Hi Mark, thank you for your inquiry. According to our research, the part you are looking for is PS12744022. Glad to be of help!
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Christopher
November 25, 2025
On the left door there is a part (PartSelect #: PS12744014) which when the door closes works with another part on the top to swing the piece so that the doors make a seal when both are closed. What is happening is this is not happening. the part (ps127..) does not swing into place. it looks like either the top part is worn. What can be done to fix this?
For model number CVE28DM5NBS5
Hello Christopher, thank you for getting in touch. It seems the internal hinges are likely worn out. You may need to replace the mullion with hinges, part number PS12744014. We hope this helps.
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Unpluged refrigerator, Removed 1 screw, removed cover, unplugged 2 wiring harnesses, removed second screw in icemaker lifted up icemaker, put new icemaker in pulled down to catch in hooks.installed screw in icemaker, Reconnect 2 wiring harnesses, put wiring harnesses into cutout installed cover, put screw into cover. Plugged refrigerator back in set up icemaker by morning the bucket was full of ice.
unplugged the electrical connection from the wall, took out the top and bottom shelves from the freezer (freezer located in the lower part of fridge) took out the freezer door by unscrewing 4 screws (2 on the right 2 on the left) unscrew 2 screws on the back panel, unplugged the fan cables to uncover the evaporator, disconnected the thermistor, cut the wire about 1/2 inch, unhooked and unplugged the defrost heater, unscrew 1 screw. with 2 Splice Lock Wire Terminals connected the new thermistor with the old thermistor wires and placed it back to the evaporator. placed the new defrost heater to the bottom of the evaporator, screwed 1 screw back and plugged it back.
