79032623319 Kenmore Range - Overview

I searched the web for a replacement and Parts Select had a picture and part number for the exact same probe. I ordered the probe and it arrived very quickly. The problem was that the probe I received didn't match the picture as shown on the web site. Instead I received a probe that was a different color and the actual probe was about 2" shorter than the one I was replacing. I called customer service and was told that the probe I received was the new version that the older version was discontinued. If they had updated their pictures on the web site I would not have ordered the probe. Parts Select customer service did apologize for the issue and offered to have me return for a refund.

I will order from Parts Select but I will call first to verify that the item pictured is the actual item being shipped. Parts Select please update the part pictures to show the actual items being sold.

Repaired under warranty