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Symptom: Door did not close automatically. Also had found small chunks of black plastic on the floor. Refrigerator door was slightly lower than the freezer door.
One false start because I did not realize both of the door-closing cams had disintegrated and I had only ordered the cam without the hinge.
Purchased part 290199 Hinge Assembly. It came with matching door-closing cam. (Had not known so I also purchased the cam 297995 separately). Next time I will know to only purchase the Hinge Assembly.
Replacement procedure took about 20 minutes including removing and replacing door shelves and their contents. Two people involved.
1. Remove all door shelves with contents and other contents on door.
2. Remove the top Phillips head screw holding the decorative plastic on the top.
3. Remove the two top hinge screws on top of refrigerator using metric #8 socket wrench. Second person made sure door did not fall off.
4. Lift the door off the bottom hinge pin. Second person holds door on it’s side.
5. Take off the bottom refrigerator cover
6. Remove the bottom hinge assembly screws using metric #8 socket wrench.
7. Mount the replacement bottom hinge assembly and tighten the two screws.
8. On the door bottom, remove the outer screw and loosen the inner screw using metric #8 socket wrench.
9. Replace the door-closing cam (or what is left of it) with the cam in line with the door and cam bumps away from the door.
10. Place the door back on the hinge pin (one person holds while the other person maneuvers the door bottom).
11. Replace the top hinge and reinsert the screws on top of the refrigerator. Dress the door so that it does not press hard on the rubber door gaskets (or the door will fail to shut automatically). Tighten the screws.
12. Replace the decorative plastic over the top hinge.
13. Open the door and replace the bottom refrigerator cover.
Order 2 cams as recommended in other posts. I didn't realize until the project was finished that the 2 cams fit together to tilt the door toward the refrigerator and force the door to catch. 1. Removed all items from door storage. 2. Removed top hinge cover held by single screw and top hinge plate held by two bolts. 3. Lifted up door to clear bottom hinge pin and removed door. 4. Turned door upside down and removed bottom hinge assembly held on by two bolts. 5. Replaced upper cam located on bottom of door and screwed the hinge assembly back on to bottom of door. 6. Drilled out the rivet that holds the lower cam to the bottom hinge pin. 7. Removed old lower cam and and replaced with new cam and secured to lower hinge assembly with pan head screw and nut (instead of rivet). NOTE: The metal shim that goes between the cam riser & door was also broken, we used a small washer instead of the replacement shim. 8. Replaced door back onto lower hinge pin and secured upper hinge pin with original bolts. 9. Placed cover on upper hinge assembly and secured with original screw. This is a project my husband and I completed together :) Perhaps we will store lighter items on the door to lessen the chances of the cams deteriorating again.
I read over the other posts here and went with jacking up the fridge door and setting it on (2) 2x4 studs. A nut driver was used to remove the bottom hinge. I then drilled out the rivet that held the old cam in place and then used a 3/16 rivet to secure the new cam. A rivet is not necessary as you can also use a nut and bolt to hold the cam in place. It took less time to order the part and install it than it did to drive over to the appliance parts store and pick it up. I ordered around 10 am and the part was here the next day at 2:00 (without special delivery costs). By 2:30 it was on my fridge.
