11020242511 Kenmore Washer - Overview

Sections of the 11020242511

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Suspension Rod Kit – Part Number: W10780045
Suspension Rod Kit
★★★★★
★★★★★
(20)
PartSelect #: PS11703288
Manufacturer #: W10780045
This suspension rod kit includes four rods that stabilize the wash tub, reducing vibrations and movement during cycles. It is compatible with a range of washing machines and helps improve performance ...
$113.97
  In Stock
Washer Washer – Part Number: WP3949550
Washer Washer
★★★★★
★★★★★
(1)
PartSelect #: PS11742027
Manufacturer #: WP3949550
This part goes on the agitator retaining bolt.
$16.45
  In Stock
Washer Sealtub – Part Number: W10324647
Washer Sealtub
★★★★★
★★★★★
(7)
PartSelect #: PS3407958
Manufacturer #: W10324647
Struggling with a leaky washing machine? Don't despair! The Whirlpool Washer Tub Seal is here to save the day. Think of this as the secret weapon in your washer's arsenal. Nestled in the heart of your...
$82.45
  In Stock
Washplate Bolt – Part Number: W10772621
Washplate Bolt
PartSelect #: PS10067065
Manufacturer #: W10772621
Sold individually.
$9.52
  In Stock
Dryer Screw – Part Number: WPW10109200
Dryer Screw
PartSelect #: PS11748297
Manufacturer #: WPW10109200
11-16 x 3/4 Sold individually.
$10.57
  In Stock
AGITATOR – Part Number: W11205049
AGITATOR
PartSelect #: PS12349204
Manufacturer #: W11205049
$119.66
  In Stock
Lint Filter – Part Number: WPW10215093
Lint Filter
PartSelect #: PS11750500
Manufacturer #: WPW10215093
$74.99
  In Stock
Washer Fabric Softener Dispenser Cup – Part Number: W11027964
Washer Fabric Softener Dispenser Cup
PartSelect #: PS11770292
Manufacturer #: W11027964
The softener dispenser cup holds the fabric softener until it's dispensed into the water.
$78.12
  Special Order
Screw – Part Number: WP8533928
Screw
★★★★★
★★★★★
(1)
PartSelect #: PS11746165
Manufacturer #: WP8533928
$10.09
  In Stock
Ring Tub – Part Number: WPW10531289
Ring Tub
PartSelect #: PS11756029
Manufacturer #: WPW10531289
This genuine OEM washer tub ring helps direct water flow and reduce vibration during the spin cycle. It also prevents clothes from getting caught between the tubs. Installation is simple—just unplug t...
$137.61
  In Stock
SHIELD – Part Number: W11085570
SHIELD
PartSelect #: PS12070601
Manufacturer #: W11085570
$38.95
  In Stock
TUB-OUTER – Part Number: W10371566
TUB-OUTER
PartSelect #: PS3490341
Manufacturer #: W10371566
This top-load washer outer tub assembly is a primary structural component designed to house the spin basket and contain water throughout the wash cycle. Made from durable plastic or composite material...
$361.46
  In Stock

Questions And Answers for 11020242511

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Common Symptoms of the 11020242511

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Shaking and Moving
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Will not agitate
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Leaking
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Spinning Issues
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Shaking violently during spin cycle
Replaced the 4 suspension rods/springs. Only disconnect and replace one at a time. The tub will fall out if you disconnect and replace more than one rod/spring at a time.
Parts Used:
Suspension Rod Kit
  • Harold from MELROSE, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
28 of 35 people found this instruction helpful.
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washer not agitating
This was a learning experience but it appears to have worked out in the end. Our 3 1/2 year old washer was not agitating much and I attributed that to a loose bolt. I would tighten the bolt and it would work ok for a load or two and then stop agitating. I would find that the bolt was loose again. I took a number of steps to try to get the bolt to stay on tight - threadlock, a new bolt, more threadlock, and applying progressively more force on the bolt, with no better results. Yet the repair guys on you tube were saying the bolt only needs to be snug, not super tight - something was amiss. I even went so far as to secure the basket with a rope so I could use two hands on the socket wrench (please don't do this). But when I tried the washer again there was no agitation at all! I observed the agitation output in manual test mode and the bolt was turning in lock step with the shaft but the agitator wasn't turning at all. That's when I suspected that the problem was actually a worn lower agitator. Trouble was that now I couldn't seem to get the bolt off. Turning the wrench caused the shaft itself to rotate so I couldn't loosen the bolt from the shaft. I thought I broke the washer. Then I considered that maybe the shaft was rotating because the washer was in an agitation mode when I turned it off. I went back into manual test mode, made the washer spin, then turned it off. Fortunately, this worked. The shaft was again stationary and, albeit with great difficulty, I got the bolt off.

I removed the agitator, and as a pro would have figured out long before, the ridges inside the top of the lower agitator were almost completely worn down. I realized then that the contact between these ridges and the splines on the shaft is what is supposed to cause the lower agitator to move with the shaft. The purpose of the bolt is just to keep the agitator in the correct position and from coming off the shaft. I had been trying to compensate for the worn agitator ridges by over-tightening the bolt, creating some contact at the top of the shaft. This would work for a little while, then the agitator would start slipping, and the slipping agitator was acting just like a wrench loosening the bolt (until my stupid rope trick, that is.)

So I ordered a new agitator (only the lower agitator was bad, but the price of an entire agitator isn't a lot more than just the lower part and I was reading that the upper agitator parts will wear over time) and another new bolt (because my repeated attempts to over-tighten the first one I ordered had split the rubber gasket apart and worn the bolt head).

The new agitator fit snugly on the splines of the shaft so I sensed no need to use excessive force on the bolt. Just an easy one-handed snug tightening with the socket wrench, using the other hand to hold the lower agitator. The washer is now working again.
Parts Used:
Washplate Bolt
  • David from EAST AMHERST, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
19 of 20 people found this instruction helpful.
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My tub would hit the sides of the washer during spin cycle.
Followed youtube video. The repair was easy and fast.
Parts Used:
Suspension Rod Kit
  • ELIZABETH from HARLINGEN, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
12 of 14 people found this instruction helpful.
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