Help Using PartSelect.ca

Back to Top Part Search

If you already know your part number, you may search for parts using either the manufacturer or PartSelect part number. Enter your part number in the Part Search box and click the "Search" button. Note that you must know the entire part number to use the Part Search.

For example, if your part number is 211125, type 211125 in the Part Search box and click the "Search" button. This will take you to a results page displaying the part number, a photo if available, the part description, price, and availability. Click on the "Add to Cart" button to add the part to your cart.

Back to Top Model Search

The best way to find the repair part you need is to search our site using your appliance or electronic model number. Simply locate your model number (use our handy model number guide ) and enter it into our Model & Part Number Search Box at the top of the page.

Once you have entered your model number and clicked "Search", you will see a list of diagrams for your model along with a description of each diagram, e.g. "FREEZER DOOR" or "CONTROL PANEL". Click on the diagram where you think your part is located.

This will take you to the parts list for that diagram, along with a full-size version of the diagram. Each part in the part list has a number next to it that corresponds to a number on the diagram. If there is a photograph of the part, it will be shown as well. You may change diagrams by clicking on another diagram in the left-hand window, which contains all diagrams for your model. You may scroll around in each window independently so if you don't see your part on the diagram or in the parts list, simply scroll around until you do. Once you have located your part, click on the "Add To Cart" button to add the part to your cart.

You can also search using the part number of appliance or electronic part you’re looking to replace. If you have the part number, you can enter that into the Model & Part Number Search Box at the top of the page and you will be taken to that specific part to purchase.

If you don’t know your part number or model number, you can always select the type of appliance or electronic from the left hand menu on the main page. You will then be able to narrow down the part you are looking for by brand, part type, size and color.

Back to Top Search by Description

You can also conduct a part search without examining each diagram section, once you have selected your model. For a listing of parts matching your query, and to bypass the diagram schematics, follow these steps:

• Type the part name in its simplest form into the search text box
  (Enter roller instead of drum support roller)
• DO NOT enter the pluralized form of a word
  (Enter belt and not belts)
• Try different spelling variations of the same word
  (Ex: ignitor vs. igniter)

Back to Top Locating Your Model Number

Look for a metal tag on your appliance. Usually the tag will be in an easy-to-find place. Your model number will be on the tag. Sometimes there will be two model numbers, as in the case of products purchased at Sears. Be sure to always use the manufacturer's model number when doing Model Searches.

• Air Conditioner
• Cooktop
• Dehumidifier
• Dishwasher
• Dryer
• Freezer
• Food Disposer
• Microwave
• Fridge
• Stove
• Trash Compactor
• Wall Oven
• Washer
• Water Heater

Back to Top 1. Adding Items To Your Cart

To add an item to your cart, click on the "Add to Cart" button next to the part. This will add the item to your cart and take you to your shopping cart. From here you can make any changes to the item quantities, remove items one at a time, or empty your cart entirely. When you are satisfied with the contents of your cart, click on the "Proceed to Checkout" button. You will be taken to the next step in the purchase process, Purchasing Your Parts.

Back to Top 2. Purchasing Your Parts

Review your order for accuracy. Next select a shipping method and enter your shipping and credit card information. Note that all information on this page is protected by 256-bit SSL encryption. Once you have selected your shipping method and entered your credit card information, click on the "Submit" button. You will be taken to the final step in the purchase process, Order Confirmation.

Back to Top 3. Order Confirmation

You will be given an order number, which you should make a note of for your records.You will also receive a confirmation by email with the details of your order. When your order ships, you will receive a shipment confirmation by email with the details of your shipment, including the tracking number. If tracking is available for your shipment method, a tracking link will appear in your email. Click on the link to track your parcel online.

Back to Top Availability

The in-stock portion of orders received later than 4:00 PM EST Monday through Thursday will ship the next day. The in-stock portion of orders received later than 4:00 PM EST on Friday or anytime on Saturday or Sunday will ship the following Monday.

Back to Top No Longer Available

Sorry, this part is No Longer Available (NLA) at PartSelect.ca, which means:

• The part is no longer sold by the manufacturer.
• The manufacturer does not stock any substitute parts to replace this one.
• We cannot obtain the part through any other means.

Our call center and online agents are, unfortunately, unable to help you locate this part, but you may still be able to find the part elsewhere. We recommend:

• Typing your part number into a search engine and checking to see whether another company might stock it.
• Searching online stores like eBay for your part number.
• Visiting a local appliance store or parts dealer to see if they have this part in stock.
• Contacting a local technician, who may be able to repair your existing part or replace it with their own solution.
• Contacting the manufacturer of your appliance directly to check for their recommendations.

Back to Top Series Numbers

Manufacturers often make changes to models, which can sometimes result in different parts being used for your model. For instance, a motor may be changed mid-year, which could mean that a different wiring harness has to be used. When a series number is shown on your appliance, you will need to identify what series your appliance belongs to. The series is the first few characters of your serial number. A serial number is found on the metal plate or the paper sticker attached to your appliance. It may look something like this:

When a given part in a model's part list has a series number, it means that the part is the right one for all models whose serial number starts with that series number, or a higher series number. If there is an exception to this rule, another part will be listed for you. To put it another way, you should select the part with the highest series number which is less than your entire serial number. For example:

Example Series Numbering System

Back to Top Shipping Methods and Costs

We offer you a variety of shipping options in order to best meet your appliance part needs. We work hard to ensure that you are charged the lowest possible rate for shipping, and that the rate you are charged is as fair as possible.

Please note that not all methods are available from all of PartSelect's warehouses. The available shipping methods will be displayed to you when you are making your purchase. Costs include shipping and handling (no additional handling charges).

PartSelect will ship your parts to any physical address in Canada. All items ship from Canada. This means you are not charged any import duty or brokerage fees (which may be hidden in the shipping cost) as you are if ordering from US-based sites. Because of duty restrictions PartSelect is unable to ship items outside Canada. If you are a US customer interested in purchasing parts from PartSelect, please visit PartSelect.com and place your order there, so that your parts will ship from one of our US warehouses.

Orders usually arrive in 3-5 business days after shipping. Please note that PartSelect.ca is unable to deliver to PO boxes. Customers should provide street / civic addresses.

Some of PartSelect's warehouses ship only by courier and cannot ship to PO Boxes. Customers who put in PO Box addresses will be contacted via email for a correction. PartSelect is not responsible for delays in shipping this may cause.

Back to Top Oversized Items and Extra Shipping Charges

In some cases customers are required to pay extra shipping charges beyond those listed above. Extremely large items may be restricted to more expensive methods (air shipment only, for instance) or the weight or size of certain parts may cause excessive charges. In those cases the customer will be contacted and offered the choice of cancelling the order, or paying the extra freight. Customers will not be charged additional freight without their authorization.

Back to Top Shipping to P.O. Boxes

Customers should provide street / civic addresses. Some of PartSelect's warehouses ship only by courier and cannot ship to PO boxes. Customers who put in PO box addresses will be contacted via email for a correction. PartSelect is not responsible for delays in shipping this may cause.

Back to Top Cancellations or Changes

PartSelect processes your order as quickly as possible. When we receive your order, it is routed electronically to one of our warehouses. Use our self-service feature if you wish to cancel your order before it ships. Orders cancelled before any items have shipped will have all shipping costs refunded. Once your parts have been shipped, you must wait for them to arrive in order to return them for a full refund.

Your confirmation email may not arrive until after your purchase has already shipped, so please contact PartSelect immediately at 1-877-910-4608 1-877-910-4611 if you wish to cancel or make changes to your order.

Back to Top Returns

For your peace of mind, we offer a 30-day return period. Use our self-service feature to complete your return online.

Please be sure your return meets the following conditions:

Parts must be in resaleable condition to qualify:

• “Resaleable” means that the part must not have incurred damage, such as signs of installation by the customer, marks, or scuffing.
• Part must also be in its original packaging to be considered resaleable. Please inspect part before removing from its packaging, as this can cause return to be rejected.
• Electrical parts are subject to additional scrutiny.
• Rejected returns cannot be shipped back to customers.

Returning Parts to PartSelect:

• Please have your model number and serial number ready when contacting our customer service to begin the return process.
• After contacting us, you will receive an email with return shipping details (remember to check your junk mail).
• Returns must be received within 30 days of the date the items were originally shipped.
• Customers are responsible for the cost of return shipping.
• If the return is a result of our error, or the part was lost in shipping, contact us within 10 business days to arrange a refund. We will refund your return shipping cost after your return has been processed, or provide you with a pre-paid shipping label. Additional information such as photos of the part may be required to complete a return of this nature.

Receiving Your Refund:

• Please allow 7-10 business days after your return has been successfully processed for your refund to appear.
• If your refund is taking longer than expected, or you would like to check its status, please contact our customer service desk for an update on your return.

Back to Top Cookies

Cookies are small bits of information that are stored by your browser either in memory or on your computer's hard drive. Our cookies are used to maintain the information in your shopping cart and nothing more. Most browsers accept cookies by default but you can usually change your browser to prevent cookies from being accepted. In order to make use of this site, you need to make sure that cookies are enabled in your browser.

Back to Top Secure Shopping

Our Safe Shopping Guarantee protects you while you shop at PartSelect so you never have to worry about credit card safety. We guarantee every transaction you make at PartSelect will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at PartSelect. See below for further details of this guarantee.

Why is PartSelect so safe? When you shop at PartSelect, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. Our Secure Sockets Layer (SSL) software is the industry standard. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

Still don't want to use your credit card on the Internet? That's okay, too. Just contact us at customerservice@partselect.ca and we'll be happy to take your order via email. Please note that sending credit card details via email is not as safe as using our on-line secure ordering system.

If you're not comfortable transmitting this information online at all, simply call PartSelect's customer service staff toll-free at 1-877-910-4608 1-877-910-4611 between 7:00 AM and 12:00 AM Eastern time, 7 days a week. We'll be happy to take your order over the phone. Your order can be placed most quickly if you conduct your research using the web site first, and have your part numbers ready for the Customer Service Representative.

Back to Top CVV

Providing your CVV ("Card Verification Value") number to an online merchant proves that you actually have the physical credit or debit card in your possession. This helps to keep you safe and reduce fraud.

CVV numbers are NOT your secret PIN (Personal Identification Number). Never enter your PIN number when asked to provide your CVV.

Turn your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your CVV.

Back to Top One Price Guarantee

All our appliance parts come with a one price guarantee, so the price you see on the site is the price you pay for the part (plus shipping costs). If you incur any additional charges due to purchasing a part from our site, we would be happy to refund those fees.

Back to Top Parts Warranty

Unlike many of our competitors, PartSelect sells only Original Equipment Manufacturer (OEM) parts. This means what we sell are the parts the manufacturer recommends and not after-market parts that may or may not work properly on your appliance. All our OEM parts carry a one-year manufacturer's warranty.

Back to Top Privacy Policy

Last updated: March 31, 2022

This Privacy Policy applies to the information that PartSelect.ca (“we”, “our”, “us”), its subsidiaries and its affiliates (collectively “Eldis Group Partnership”) within the Eldis Group Partnership family of companies that collect through PartSelect.ca and other Eldis Group Partnership websites, online features, applications, products, services and widgets owned or controlled by Eldis Group Partnership, each of which presents its own version of this Privacy Policy (collectively, the “Sites”) in order to demonstrate our firm commitment to privacy.

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.partselect.ca/Terms.aspx

Definitions

• Sites

  Sites are the PartSelect.ca website as well as its affiliate/subsidiary websites, online features, applications, products, services, and widgets operated by Eldis Group Partnership.

• Personal Data

  Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

• Usage Data

  Usage Data is data collected automatically either generated by the use of the Sites or from the Sites' infrastructure itself (for example, the duration of a page visit).

• Cookies

  Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Sites.

Types of Data Collected

Personal Data

While using our Sites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Sites are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (i.e IP address), browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Sites and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Sites.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Eldis Group Partnership uses the collected data for various purposes:

• To provide and maintain our Sites
• To notify you about changes to our Sites
• To allow you to participate in interactive features of our Sites when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Sites
• To monitor the usage of our Sites
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Eldis Group Partnership will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Eldis Group Partnership may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (i.e a court or a government agency).

Legal Requirements

Eldis Group Partnership may disclose your Personal Data in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or property of Eldis Group Partnership
• To prevent or investigate possible wrongdoing in connection with the Sites
• To protect the personal safety of users of the Sites or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Accessing, Updating, or Deleting Your Data

If you have purchased from PartSelect.ca, created an account, or signed up to receive email correspondence, PartSelect.ca retains data that may contain personal information. This data is not sold to or shared with any third party and will only be shared between the Sites owned and operated by Eldis Group Partnership. As a customer, you have the right to be informed about this data, the right to rectify or update this data, and the right to request the permanent deletion of this data. To formally initiate any requests related to our ongoing management of customer data, please reach out to privacy@partselect.ca

Back to Top Sales Tax

PartSelect charges GST / HST and provincial sales tax in all Canadian provinces as appropriate.