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About This Part
What it does. Why it matters. Everything you need to know for an easy fix.
Suspension Spring Specifications
The suspension spring supports the outer tub and keeps the tub steady during loads that could cause an unbalance. If this part breaks, is worn down or has stretched out and lost its spring, it could cause the load to be off-balance which can lead to excessive shaking, moving, noise, and leaks. For this repair, you will need a 1/4 nut driver, a putty knife, a flat blade screwdriver, and a pair of needle-nose pliers. Disconnect the power supply, fill hoses, and drain hose to give you safe and easy access (have a container nearby for water left in drain hose). This item is sold individually, which is important as you may need to repair multiple springs in your appliance, which carries three suspension springs. As an inexpensive part, we recommend purchasing several at a time, as they can be very useful to have on-hand.
Part #WP63907
Manufactured by
Whirlpool
for Whirlpool, Kenmore, KitchenAid, Roper
OEM stands for Original Equipment Manufacturer. This means that the company who made your appliance is also supplying the replacement part.
Features
OEM
Generic
Genuine brand name
Guaranteed to fit
Superior Quality
Long term value
Part Videos
Watch our pros, then fix it yourself.
Replacing your Whirlpool Washer Suspension Spring
About this fix
Common problems and models this part fixes.
Easy
1- 2 hours
Rated by verified customers
What this part fixes:
Shaking and Moving
Leaking
Spinning Issues
Works with the following products:
Washer
Washer Dryer Combo
Part# WP63907 replaces these:
AP6010168, 63907
Customer Reviews
Real ratings from other people who bought this part.
Average Rating:
★★★★★
★★★★★
4 Reviews
4.8
Out of 5
5 Stars
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4 Stars
1
3 Stars
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★★★★★
★★★★★
David K - June 19, 2019
Verified Purchase
Easy installation, quality parts
These did not resolve my problem (turned out the counterbalance suspension spring had come disconnected, which does not even exist in the machine's manual I have), but the new springs definitely have more tension than the 23 year old springs, and it was not a waste of time or money to replace them. Although video tutorials showed removing the housing to make the repair, I simply laid the machine on its back and replaced from the bottom. Quick and easy. I expect this machine will still be more reliable than any new machine. They just don't build them to last anymore.
★★★★★
★★★★★
Chris F - February 21, 2019
Verified Purchase
Easy to install, exact fit, fixed the issue.
Part was just as expected and took the shake out of my washer.
★★★★★
★★★★★
Elizabeth B - April 11, 2019
Verified Purchase
Great customer service...parts great
That part was just what I needed to get my washer back up and running. The service from Your company was great. Very quick response, My only suggestion is to offer the customer a choice of having shipment sent air courier (extra cost for freight of course), because sending ground was an extra 5 days without my washing machine and the pig was Less then 1 lb. I would gladly pay. Thank hou you and I would recommend your company
★★★★★
★★★★★
Steve F - December 11, 2018
Verified Purchase
parts were great and they were here next day
the parts were great changed all springs my self no problem bummer is i still didnt fix my problem
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Repair Tips
See how others fixed this model. Time, tools, difficulty, and steps that lead to victory!
Easy
1- 2 hours
Average repair rating from 37 real customers like you
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Sorry, we couldn't find any existing installation instruction that matched.
Washer tub slammed into washer body during spin cycle
377 of 415 peoplefound this instruction helpful.
Brian from Seattle, WA
Easy
15 - 30 mins
Pliers, Screw drivers
If you load a washing machine unevenly, it will spin out of balance. But our washer seemed to make noise during the spin cycle regardless of how the load was distributed. I suspected that the suspension or balancing springs were getting tired, and ordered a replacement set.
First I disconnected the washer from the water and pow
... Read moreer supply, then I laid it on its back.
The tub rested on the back of the washer, making two of the three suspension springs relax, and they were pretty easy to pull out with pliers. After the first two were out, I had to support the tub with a couple 2x4s to relax the third suspension spring.
Installation was the reverse of removal - install the lower suspension spring, remove the 2x4s, then install the two other suspension springs.
The tub balancing spring was easy to replace, and probably wasn't the cause of the problem.
With $25 in parts and about 15 minutes, my washer spins much more quietly.
Took some online research to figure out how to get the cabinet off. Once inside I fitted the wear pads which were a breeze to remove using a knife blade to pry them up and removing them using the screwdriver. The springs were replaced one by one using strong fingers. The machine went through the spin cycle without any rocking or self-des
... Read moretruct noises.
I thought I would find broken springs but everything looked good. Comments and video very helpful.I figured springs must be stretched or worn out ,so for the money I figured worth a try. Insallation went well, washingmachine runs like a new machine. Much better than spending money on a new one. Thanks
After seeing video it was easy . Took everything apart tub,basket,replaced all springs. Tub wear pads. It took longer because I cleaned eveything,took my time. There was a lot of deposits on tub and outer tub also some rust . Put it all back together all nice and clean . pluged it in put it in spin cycle and the motor just hummed. I than
... Read more check to see if somethig was stuck no .Pulled motor tested it with out a load and did not work. Motor start winding went. Motor died. 2n one in 7 years. So I fixed that proplem I am a new owner of a Speed Queen washer and dryer .
Disconnected the bracket screws that held the suspension springs in place - fed new springs into bracket and reattached. Local repairman told me that springs dont wear out, they break - wrong, they do lose their tension and thereby lose the ability to counterbalance the spinning load. Washing machine now spins like new - no wobble or shak
... Read moree.
Removed the washing machine from the wall and found a broken spring on the floor. Began disassembling the unit before accessing your sight. (Later I viewed your video of the more simple dis assembly).Used your parts breakdown to identify the 6 parts I needed (3 springs and 3 retainers),and ordered them. They arrived on time and as per the
... Read more video, installed them with ease and reassembled the unit. My wife is very happy. Thank you, Rusty
Excessive tub wobble, tubs leaning forward of normal
31 of 33 peoplefound this instruction helpful.
David from GLEN BURNIE, MD
A Bit Difficult
More than 2 hours
Nutdriver, Pliers, Screw drivers, Socket set
Washer is 29 years old. Found that tub spring hooks into a simple (non-reinforced) hole in the base frame, and it had worn the hole through through the edge of the frame (key hole style). Due to age and low cost of parts, ordered all suspension springs, brackets, & pads. Once they arrived, took the tubs out (first time for that), found
... Read more that the suspension pads looked fine, but the wear pads showed a lot of wear and the front one was snapped in the middle, perhaps an after effect of the spring failure. From my lack of attention, initially tried to get front pad into the wrong set of holes, a bad fit; corrected. Simply drilled a near-by hole in the base frame for the tub spring.
While the tubs were out, took them outside and scrubbed them clean. Also cleaned agitator parts using bottle brushes. Followed the PartSelect videos and owner comments for procedures, methods. Found that some miss some important info, but if you watch others you can combine the info to find what you need re disassembly/assembly.
At one point while attempting to remove the outer tub, did not realize that the screw that holds the rear spring bracket to the tub also holds the tub to the suspension plate.
Took me most of a day for the whole process, and I ended up with pulled/spasmic muscles from all the bending over, mostly from cleaning parts I think. Very helpful to have the parts breakout drawings, videos, others' experience.
washer moving 3 ft during the spin cycle sounding like elephants running through the house
29 of 37 peoplefound this instruction helpful.
Annie from Haines, OR
A Bit Difficult
More than 2 hours
Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
Removed back panel to remove tub from shell. Unscrewed the brackets holding the springs. Used screw driver to pop out pads with hammer onto screw driver. Cleaned out tub and put grease on springs where they attach to bracket. Replaced panel and ran machine to find a leak. Took machine apart again to find the knocking of the tub again
... Read morest the back panel caused a whole in the plastic tub. Silicon and mechanical tape. Washer works fine for now.
Tub did not center and seal was hanging out of tub
22 of 25 peoplefound this instruction helpful.
James from Nelsonville, OH
Easy
1- 2 hours
Pliers, Socket set
Laid washer on front side and removed top spring, then lifted the tub assembly to replace the right side spring, the one behind the motor was the hardest, I lifted the tub then removed the spring bracket at the tub with pliers and a socket. The top seal all I had to do was take the 4 screws that hold the top on (it takes a long extension)
... Read more then sit it bak up and I lifted the top up to give me enough room to unsnap the top piece of the tub, cleaned it up put seal in. The parts fit perfitlt and real fast shipping, I bookmarked the site and will buy from again. JIM
Removed the two screws holding the control panel in place. Removed two metal clips holding outer shell in place. Removed outer shell. Used vise grips to remove three horizontally mounted suspension springs around the perimeter of suspension carriage and replaced with new springs. Removed single vertically mounted suspension spring at the
... Read moreback of the suspension carriage and replaced with new spring. Replaced outer shell, metal clips, and control panel screws. Done!!! My washing machine doesn't try to run away anymore!!!
Ask our experts a question about this part and we'll get back to you as soon as possible!
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Susie - For model number 110.82873120
November 12, 2017
Are there 2 tub springs? Are there three suspension springs? On the back i cannot see where it should go. The pictures and videos don't show it. I'm pretty sure there should be a back on, as i found the spring on the floor. But i do not know where to connect it .... there is no little thingy to put in the rectangular hole that the other ones have so i don't know where it goes or what the thingy is called to purchase one... i've bought 3 of the springs from you.. really need to fix it right away,,, i have it all apart. could send a picture if that would help. anxious to hear from you. thanks.
Hi Susie,
Thank you for your inquiry. There are 3 suspension springs, part number PS11743345 and there is one levelling spring, part number PS394983. I hope this helps. Thank you and have a great day!
61 peoplefound this instruction helpful.
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Cat - For model number 11023812100
November 29, 2017
My machine was on the spin cycle, started squealing loudly, smelled smoke, then it stopped dead. I unplugged it. No fire. I'm not sure what to do with it. Thanks.
Hi Cat,
Thank you for your question. It sounds like you may have to teak a look at your gearcase and your motor. I hope that helps. Good luck with your repair.
22 peoplefound this instruction helpful.
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Don - For model number WTW5800SW0
April 14, 2018
I see that there are 3 suspension springs on the tub, the spring at the back on the right side looks either longer or is stretched out. Is this one suppose to be the same as the other 2 springs?
Hi Don, Thank you for the question. All 3 springs should be the same size and will look the same. Hope this helps!
17 peoplefound this instruction helpful.
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Jim - For model number LSR7300PQ0
January 10, 2018
Basket banging cabinet in spin cycle. All springs intact, tub wear pads replaced. Any suggestions on cause?
Hi Jim, Thank you for the question.If all of the springs,Suspension Springs,Tub Springs and Leveling Springs are checked and good, You can check the Suspension Pads PartSelect Number PS334456 and the leveling legs to make sure they are level. Hope this helps!
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Ivan - For model number 11026722693
August 24, 2017
How many of the suspension springs does this machine have? It shakes when its spins
Hi Ivan,
Thank you for the great question. Your model number requires three suspension springs.
Hope this helps!
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Allen - For model number 11092560100
September 19, 2019
My washer tub hits the front & side during the washing & spining cycles.Am i right to believe it is the suspension springs& tub springs being worn that is causing my problems.
Hello Allen, thank you for inquiring. Yes, you will want to consider either this Suspension Spring part number PS11743345, or the Tub Spring part number PS11751118 for your model. Good luck with your repair!
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Tiger - For model number ETW4400VQ1
April 15, 2019
Video on how to change suspension spring
Hello Tiger, Thank you for the question. The video is listed below the picture and right above the Ask a Question Button on the site but it can also be viewed on YouTube with the link below. Hope this helps!
https://www.youtube.com/watch?v=4Ic58h4QXNI
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Crystal - For model number NFW7200TW
May 28, 2019
We moved our washer to a drawer stand under it. It started being very off balance in spin cycle. We leveled it all before using. Now the door won't lock to start machine. Also it didn't finish washing stopped after the 1st spin cycle so i shut it off.
Hello Crystal, thank you for your question. If the unit is leveled properly, and the door is not locking it sounds like the lock mechanism may need to be replaced. The part number is PartSelect Number PS11745016. You can also test the part before replacing. You will want to test the Door lock solenoid from pins 2 to 3 and 3 to 1 and should read 60 ohms on either of them. Then you will want to test the switches. From pin 5 to 4 with the door locked should read 0 ohms as well as pins 2 to 1. I hope this helps!
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Tim - For model number MAV7600AWW
April 9, 2018
The springs in our washer have gone out twice now in the last 6 months??? what would cause this?
Hi Tim,
Thank you for your question. There could be a number of causes unfortunately. Most of the time it might be because of excessively heavy loads or unbalanced loads. Other times it could just be because of a fault springs. I hope that helps. Good luck with your repair.
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Alynda - For model number LSR8133HQ0
January 31, 2019
This washer is very noisy during the spin cycle. What could cause this? Thanks!
Hello Alynda, thank you for inquiring! Most often when the washer is noisy, it is most likely the result of a part between the tub and the motor being worn or faulty. We would recommend checking the following parts: the motor (Part Number: PS11743427), the motor coupling (Part Number: PS1485646), the gear case (Part Number: PS341974), the clutch assembly (Part Number: PS334641), and the basket direct drive kit (Part Number: PS11723156). We hope this helps!
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