11020022013 Kenmore Washer - Instructions

The repair went smoothy except for removing the screw that holds the upper agitator part from the bottom agitator. Once that was removed all went smoothly. Considering my washer is 17years old, I guess I should be happy that was my only problem. I followed the directions of the repairman in the video that was provided by the web site. Most of my parts matched his parts :). My husband was very proud that I repaired the washer and was able to diagnose the problem. Thanks for helping me save some $$$$. I'm pleased and am very happy to have solved the problem on my own. My husband teases me about hanging a shingle. Thanks, Zina

called daughter's boy friend

We ordered the dog Agit clutch and within a few minutes I had a new washer. It started agitating a lot faster.

Removed the four worn agitator directional cogs and replaced them with new ones

I shut the machine off and came to the site . I got the impression that it could have been several things. I made the wash and rinse very brief to minimize further damage. My clothes didn't get clean. I just had to pop the hubcap and remove a 7/16 hex head screw to see there was no damage but broken dogs. I hadn't needed to abort the wash. I think they've been broken 15 years but didn't happen to make noise before. if the top piece of the agitator were called the circulator, I would have figured it out years ago. On full loads, clothes didn't circulate very well and tended to come out with deposits of lint. I think friction from a coating of soap scum kept the circulator moving enough to fool me, but it wasn't doing its job. I heated baking soda in water on the stove to make washing soda. I soaked the parts to remove soap scum, paying special attention to the ring of cogs that the dogs would engage. I replaced the thrust spacer because it was cracked. I didn't feel any grease or see any wear, so I think the only function for grease would be to prevent squeaks. Now, with a full load, clothes and water circulate better than I remember.

Removed the bolt that holds the agitator in place..pryed the metal ring that holds the agitator dogs in place..replaced the old dogs with the new ones..old ones were broke off so I had to figure out what direction to install them by assembling everything and making sure that the dogs would catch the teeth on the part that surrounds them..reassembled and then the machine wound agitate properly..but then discovered that the direct drive clutch was not working keeping the drum from spinning..so I replaced the clutch but that's another review..

I unscrewed the top cap by hand and used a socket wrench to remove the main center unit.
the rest was very straight forward.

Removed top agitator cover. Removed bolt and pulled out the cam holding the dogs. Assembled new cam w/dogs put in place and installed bolt plus agitator cap and was ready to wash.. Very Simple

Followed video on your web site, and used that for ways to fix, good directions. If I was more organized it prob would of taken about an hour or less

Started by replacing the lid latch assembly but this did not fix the problem. Parts Select representative suggested replacing the drive pulley clutch assembly. I order this and a new shift actuator. Had difficulty installing the new black shift actuator as it has a different electrical connection location from the original red part. The plug on the existing wiring harness would not reach the socket on the new black shift actuator. I had to remove the socket from the new black actuator casing so the plug would reach the socket. Washer is now working.

first remove the cap on agitator(softner),then pull out inside cap (small cover inside),loose bolt in center (you need a 7/16 socket with a long extension) after that pull up the whole assamble out of the washer tub,hold bottom part and pull up agitator ,turn up side down to take out the cogs and holder, replace with new ones and go back on the instructions.

I took a socket and removed the agitator bolt and cover which exposed the cogs. I cold see the cogs were stripped. I changed them and everything works fine.

Removed top of agitator, then removed the nut holding the agitator in place, pulled up the second piece of the agitator, replaced dogs and put the agitator back together

FIRST I printed the directions from an online DIY stie, then removed a single bolt from the center of the agitator. I dismantled the agitator, replaced the dogs, and used to printed page to help me reassemble the agitator. I then replaced the bolt. It's VERY easy, but you need the pictures to be sure you've put everything back in the correct place.

Replaced the suspension rods