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11020022013 Kenmore Washer - Instructions

All Instructions for the 11020022013
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I noticed that in the spin cycle the machine did not sound like it was suppose to. So I took the time and watched it go thru the steps and saw that it was not spinning.
Went on line and ordered the piece I need. I got my socket set out, held the center piece in place then with the socket unscrewed the bolt. Popped the plastic washer off put the agitator clips in, put the plastic washer on and bolted it back together and was done. Easy as 1, 2, and 3.
Parts Used:
Agitator Repair Kit
  • Fernando from Houston, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
4 of 5 people found this instruction helpful.
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rod came loose from one upper suspension bushing
Per your directions. Note that part has been updated from original. Looks like an improvement, adds tab to grab rod, but changes installation.
Parts Used:
Suspension Rod Support
  • Norman from MOBILE, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
4 of 5 people found this instruction helpful.
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Did not Agitate, spun freely.
Used screw driver to pop top off to access the bolt on spinning unit.Used socket wrench and took bolt off of bottom of spinniner. Replace agitater with new parts and reassembled. Now it works like new.
Parts Used:
Agitator Repair Kit
  • Todd from hampstead, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
4 of 6 people found this instruction helpful.
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washer shaking
the repair went well but I still haven't received a refund for the order was was sent incorrectly. Order #22085769 order date 2/3/23
Parts Used:
Leveling Leg
  • Oralia from DALLAS, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers
3 of 3 people found this instruction helpful.
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Washer walking during spin cycle
Watched video and followed instructions. Removed rods from top cups, laid washer on its side and pulled them out. Put new rods thru, stood washer up and hooked them in. Was pretty easy, tube heavy but I'm 52 and I did it myself.
My only problem is there's no springs anywhere attaching rods to tub and I cannot find any info on 1. IF I need them 2. What kind I need. I sent email to partselect last week inquiring and still waiting to hear.
Parts Used:
Washing Machine Suspension Rod Kit
  • Tricia from HARLEYSVILLE, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
3 of 3 people found this instruction helpful.
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Lid lock not working.
Followed instructions.
Parts Used:
Lid Latch Assembly
  • James from LIVONIA, LA
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
5 of 9 people found this instruction helpful.
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upper Agitator not working
undo one bolt and change agitator kit
Parts Used:
Agitator Repair Kit
  • Edward from Grand Blanc, MI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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Top agitator did not work
I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.
Parts Used:
Agitator Directional Cogs
  • George from Danbury, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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Auger part of agitator not pulling down clothes.
Popped off agitator cover discovered worn and broken 'dogs'. Decided to replace complete agitator assembly due to age of machine (25 + years). 7/16 socket, removed nut and agitator assembly, installed new assembly with included nut.
Parts Used:
Agitator Assembly
  • Jeffrey from CAMP HILL, PA
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
4 of 6 people found this instruction helpful.
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Broken agitator top section...
Removed softener cup agitator cap and one bolt, lifted agitator out and replaced with new one... tightened bolt replaced cap and softener cup and away we go, done...
Parts Used:
Agitator Assembly
  • Dan from GREAT FALLS, MT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
3 of 3 people found this instruction helpful.
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Non functioning upper agitator
I needed the washer ASAP. I paid extra for the expedited shipping. The parts arrived as promised. I watched the on-line video. I read and followed the included instructions. Removed cap and nut. Pulled out part with "dogs", swapped new dogs and assembly. Re-installed components, I was wary from information gleaned from the video, which warned of proper orientation of "dogs", as they can be inserted backwards. Tightened bolt and re-installed cap. Presto! Repaired washing machine worked as good as new. My coffee didn't even get cold.
Parts Used:
Agitator Repair Kit
  • William from RENO, NV
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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Top section of agitator was slipping.
I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.
Parts Used:
Agitator Directional Cogs
  • Stephen from Hot Springs, AR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
3 of 4 people found this instruction helpful.
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Upper agitator not turning.
Removed agitator cover with small screwdriver. Removed bolt holding agitator with socket on 6" extender. Pulled agitator up and out. Replaced thrust spacer adding tiny amount of silicone grease. Replaced agitator directional cogs adding small amount of silicone grease. Note direction of cogs first or they will make a loud ratcheting noise. Reassemble. The drawing on this site is helpful.
Parts Used:
Agitator Directional Cogs Thrust Spacer
  • David from MILLBRAE, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
2 of 2 people found this instruction helpful.
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The top agitator was not spinning
I popped the dispenser cap off, pulled off the plastic cover that sits on top of the agitator directional cogs assembly, and used a socket wrench with 2 extensions on it to unscrew the nut holding the assembly in place. I misplaced my socket screwdriver and rather than try to buy a nutdriver that matched the size, I just bought a little 3/8" socket extension kit (I needed about 8" of length to be able to use a normal socket wrench). My hands are pretty big so I just had to use pliers to pull the agitator cogs assembly out. Next I just turned the assembly upside down, slipped the plastic ring off that holds the cogs in place, and put the new cogs in place of the old ones. Reassembly was just as easy. The job took about 15 minutes, and once everything was back together the agitator worked like it was brand new.
Parts Used:
Agitator Directional Cogs
  • Alec from Indianapolis, IN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Socket set
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Spin cycle was way out of wack, like it was over loaded to 1 side
1st watched the video, turned off the water supply, unplugged the elecrtcal cord, removed the rear top panel , screws with the nut driver , then slid the top forward about 1 inch & then lifted upwards to removed the lid assy, after taping the lid assy down so it wouldn't flip open. Then once lifted up, at the very back are 2 slots, which you can the set the top onto, then use the 2 s-hooks with a chain to support the lid assy from falling backwards and attach to the base assy.
Then you can move the tub assy away from where you need to work.in this case was replacing the upper plastic suspension rod supports, then push upwards the socket , drop in the new one, pull of on the rod assy, and hook it into the ball and drop bach into the suppprt , was able to do all 4 in no time. Then unkook and reattach all, screws, plug back in, turn on the water. And we were good to go.
All For less than $20.
Parts Used:
Suspension Rod Support
  • David from VACAVILLE, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
2 of 2 people found this instruction helpful.
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All Instructions for the 11020022013
46 - 60 of 427