11020362810 Kenmore Washer - Instructions

Getting to the actual hub is a bit difficult as it involves removing the accetuator and takes some time and patience, but when I tried to replace with a new hub, I found that the screws were stripped, so PartSelect walked me through the ordering process and helped me choose the exact size screws that I needed. Parts came quickly...I alre ... Read more ady had the hub waiting to be secured and the screws tightened easily. (We had tried using a similar size, but you REALLY need the whirlpool screws that go in there) No more spinning problems, and the machine is not jumping around anymore. Works just like before. This particular machine has to have this part replaced at least twice a year (luckily it's cheap),but saves us from having to buy a whole new machine. My son also told me that since I replace the part so often, best to replace the screws every other time as well.

I turned off and disconnected the water lines (have a bucket ready) and tipped the washer on its back. I followed along with the provided video that was super helpful. Disconnecting, moving the washer, and reconnecting everything took longer than the repair. Very satisfied with this repair!

I watched the video and for the most part the first part of the repair went well. I carefully stored the screws, but despite what the video suggested the part did NOT just slide out. Upon further inspection I discovered two small screws in the top of the valve housing affixing it to the machine. Since it was to narrow an are to use a driv ... Read more er I was forced to remove the housing that holds the timer, which involved removing the knob and a small screw. On each side of the housing was a metal clip and true to form I was able to loosen one side but the other the clip launched into orbit. After a thorough inspection of the floor I found said clip. I was then able to remove the housing and loosen the two screws. Of interest is the fact that the new part had molded places for screws different that the video. After that replacing everything went smoothly and I was able to hook up the washer as the repair was successful.

Replaced each hose. Did discover that either hose can be used for hot or cold water lines. No longer required to label hot and cold replacement hoses.

Per the instructions on the website, I:
1. Disconnected AC Power, turned off the water supply and disconnected the water and drain hoses from the rear of the washer.
2. Laid the washer front side down to access the bottom of the washer.
3. Remove the Pulley Guard ( 2 nuts.)
4. Removed the Shift Actuator Assembly (2 ... Read more philips screws.)
5. Disconnected the electrical connector from the assembly.
6. Remove faulty Actuator and replace with replacement part.
7. Install the Pulley cover lift washer upright, reconnect water supply hoses and drain tubing, plug washer in and tested.

Problem is resolved, saved almost $250 by doing it myself!

Part fixed it perfectly.

I followed the video published on this site

I figured out through the process of elimination that the problem was the rubber plunger that the solenoid opens and closes. I couldn’t fix just the plunger so I replaced the whole water inlet valve and the cold water worked perfectly after that. Even though it was a little tough to diagnose the problem it was very easy to replace the par ... Read more t once I found out what it was that was wrong.

followed the instructions on the video, very easy install

Trying to follow the instructions according to the video was easy enough until the part where I had to remove the control panel for access to the screws holding the inlet valve. I don't have a putty knife, so I had a bit of trouble trying to remove the panel. I found another way. There are screws on the left and right sides which hold the ... Read more control panel to the side pieces holding it to the body. If you remove the screws and use a pick or flathead screwdriver to carefully pull up on the tabs below the screws while gently pulling the control panel away, it will easily pop off with a rotational movement. The panel is centered into its location via two plastic pins molded into the side panels, so be aware of them and try to avoid breaking them. They'll help you get the panel properly positioned during reassembly, which is simple. You'll see all this easily if you take the time and look. Don't be in a rush. To reassemble, line up the panel with the plastic pins and rotate it into position. The tabs slide easily into position and lock the panel into place. Just don't forget to reinstall the screws. Removing the panel in this manner added a bit of time to the repair, but not a lot. It's still a fast repair overall. Everything else was exactly like in the video. Well, almost. I had no difficulty whatsoever with sliding the new valve into place. But once the job was done the sounds coming from the washer during the filling stages ceased. Turns out the screens in the inlet valve were getting stopped up with lime.

Spin indicator light was illuminated but machine was repeating rinse cycle rather than spinning water out of clothes. Replaced the pulley and drive coupler, thinking there was a mechanical problem. Video instructions were great but old pulley and drive coupler looked perfect so replacing them did nothing. Next I replaced the washer actu ... Read more ator (shifter), thinking that was the reason for no high speed spin. Easy job, as shown in the video, but it also did nothing. The problem turned out to be a failure in the control panel, probably resulting from years of vibration. Decided to stop chasing my tail and bought a new washer.

Replaced hinge switch. Still no spin cycle. Noticed hinge bearing cracked & if hinge forced into switch, spin activated. Ordered new hinge bearings.Spin cycle still didn't engage. On further examination, observed that hinge was bent. Straightened hinge & worked like a charm. Didn't really need new switch or bearings. NOTE : Avoid having w ... Read more asher door bang shut.Took longer than expected, but each procedure was simple.

I had already viewed the repair video provided and felt that I could do this repair. I followed the directions from the video. There was a lot of disassembly to get the gear case off, but none of it was especially difficult. I took my time and made sure each part went back like it was supposed to. I did decide to replace the suspension r ... Read more ods also, but that job went according to the video. Overall it was a good experience. This site is a great company.

Remove power and hoses. Remove five 1/4” hex head screws on back plate. Top control panel can be removed by inserting putty knife into front right and left corners of control panel. Push with enough force while lifting corners. Clips are metal so you won’t break them. Lay the control panel toward washer lid.
Two screws hold the wate ... Read more r inlet in place but remove cables from inlet valves and the cable in the middle which has a temperature sensing thermistor. Once the 2 screws are removed you can manipulate the assembly out of its slot. After new assembly installed with cables reconnected and screws in place align the plastic control panel tabs back in that are at the rear of the top before snapping the control panel back into position.

Having been out of the business for quite a few years I thought that I was dealing with a direct drive machine. Thinking that it was the motor coupler. I removed the control panel and attempted to pull the cabinet froward. Not so, it had a solid cabinet, so I tilted the machine against the wall and looked under the washer finding the driv ... Read more en Transmission pulley loose on the shaft. The splines on the pulley were pretty well worn but I tightened the nut and it worked okay. But I ordered a pulley and replaced after it's arrival. The motor capacitor also broke it's mount off so I had to rehang it with zip ties and repaired the wires to the Capacitor, (Which BTW had about 22 gauge wire). I found it hard to believe that they would use such small wire.