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11020232711 Kenmore Washer - Instructions

All Instructions for the 11020232711
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Top section of agitator was slipping.
I ordered the new cogs but didn't want to wait the few days for them to arrive. So I decided to try and temporarily repair the old ones. After looking at the picture of the new ones on this site I realized that the teeth were just worn down. I took all four of them out and used a grinding disc to carve the teeth down deeper. They were not perfect. (I would recommend holding the teeth with a vise.) However, after reinstalling the cogs the machine worked perfect and that was two weeks ago. I'm not going to install the new ones until I have to.
Parts Used:
Agitator Directional Cogs
  • Stephen from Hot Springs, AR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
3 of 4 people found this instruction helpful.
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Found seal had split on agitator cap
I clean out the fabric softner dispenser on my machine on a regular basis and found the seal split. After looking at several sites to try and find this part, I found this one. Ordering couldn't have been easier and repair only required pulling up the cup for the softner and installing the cap.

Thanks for making finding part so easy . . . .
Parts Used:
Agitator Cap Barrier with Seal
  • Kim from Cleveland, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
3 of 4 people found this instruction helpful.
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agitator rotated in both directions, plastic ratchet had worn out
snapped off the softener dispenser, pulled out the plastic seal below and could see problem. Used socket with extension to remove agitator. ran machine to verify transmission was working.
Looked up parts on line and found Part Select. The repair stories insured me I had correctly identified problem. Ordered part on Sat. arrived Tues. Reversed disassembly process with new agitator. Success
Great source of information, fast delivery, very satisfied overall and will reccomend and use again
Parts Used:
Washer Agitator
  • Peter from Cudahy, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
3 of 4 people found this instruction helpful.
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The washing machine was making a loud noise
I unscrewed the agitator and pulled it out. Then took out the old agitator cam kit and put in the new one.
Parts Used:
Agitator Cap Barrier with Seal Agitator Cam Kit
  • Duane from South Deerfield, MA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
3 of 4 people found this instruction helpful.
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Gear stripped on main spline
Followed detailed instructions which were supplied with the parts. It was easy and my machine is working great with no issues. Also I just didn’t get the main drive pulley, all new parts came for the bottom end, great service and excellent parts.
Parts Used:
Washer Drive Pulley
  • Bernard from ARIZONA CITY, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
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The cold water side of the inlet wasn’t working.
I figured out through the process of elimination that the problem was the rubber plunger that the solenoid opens and closes. I couldn’t fix just the plunger so I replaced the whole water inlet valve and the cold water worked perfectly after that. Even though it was a little tough to diagnose the problem it was very easy to replace the part once I found out what it was that was wrong.
Parts Used:
Water Inlet Valve
  • Valerie from FRANKFORT, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
2 of 2 people found this instruction helpful.
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Wouldn't fill with water.
Part fixed it perfectly.
Parts Used:
Water Inlet Valve
  • Wes from WARRIOR, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
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Washer made high-pitched sounds during the filling stages.
Trying to follow the instructions according to the video was easy enough until the part where I had to remove the control panel for access to the screws holding the inlet valve. I don't have a putty knife, so I had a bit of trouble trying to remove the panel. I found another way. There are screws on the left and right sides which hold the control panel to the side pieces holding it to the body. If you remove the screws and use a pick or flathead screwdriver to carefully pull up on the tabs below the screws while gently pulling the control panel away, it will easily pop off with a rotational movement. The panel is centered into its location via two plastic pins molded into the side panels, so be aware of them and try to avoid breaking them. They'll help you get the panel properly positioned during reassembly, which is simple. You'll see all this easily if you take the time and look. Don't be in a rush. To reassemble, line up the panel with the plastic pins and rotate it into position. The tabs slide easily into position and lock the panel into place. Just don't forget to reinstall the screws. Removing the panel in this manner added a bit of time to the repair, but not a lot. It's still a fast repair overall. Everything else was exactly like in the video. Well, almost. I had no difficulty whatsoever with sliding the new valve into place. But once the job was done the sounds coming from the washer during the filling stages ceased. Turns out the screens in the inlet valve were getting stopped up with lime.
Parts Used:
Water Inlet Valve
  • Greg from GLASGOW, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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Burning smell, ASSUMED it was the belt
Once we put the washer on it's side noticed lots of oil on the floor and in the belt cover area. Replaced belt anyway but issue is the leaking transmission. Starting warranty process since Maytag carries a 10-year part warranty and machine is 6.5 years old. Wish me luck !!!
Parts Used:
Drive Belt
  • James from MAHWAH, NJ
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
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The wash cycle made a loud grinding noise when it went from filling to wash.
I put the dial to drain and and pressed the pause button for 3 seconds and it drained.
Unplugged the washer from the electrical outlet .
Shut the hot and cold water off. Disconnected and drained them.
Placed the washer on a soft mat on front side exposing the back and bottom of the machine.
Unscrew the metal cover with Philips head screw driver.
Disconnect the drain hose to a bucket or small dish tub .
Remove the belt cover with 5/8 ratchet or wrench.
Using a ratchet or wrench remove the one bolt holding the clutch in place .
Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) .
Pull down on bottom gear after removing nut.
Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart.
Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear.
Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!
Parts Used:
Washer Drive Pulley
  • Angelo from PORTLAND, ME
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable)
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Agitator not moving
Half inch extension. Removed plastic set piece. Remove agitator cap. Remove ring remove worn cogs. Replaced new cogs Replace lock ring, back together. 10 minutes
Parts Used:
Agitator Directional Cogs
  • Kevin from ALBUQUERQUE, NM
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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My washer was squealing on the spin cycle! Also shaking & moving!
We also purchased from this site the agitator repair kit! The youtube videos were extremely helpful!
Parts Used:
Spacer, Thrust
  • Donna from IRON MOUNTAIN, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Socket set, Wrench (Adjustable)
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Water drained but would not spin.
Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.
Parts Used:
Agitator Directional Cogs
  • Ramona from MESA, AZ
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Worn out agitator directional clogs.
I just ordered the complete agitator kit since I didn't know for sure what I all needed, and it made my repair so easy replacing since it was all complete. I followed video which was a great help. Got it all done in 25 minutes. Very easy. Thank you...
Parts Used:
Agitator Cap Barrier with Seal Washer Agitator
  • Dee from SNOHOMISH, WA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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Agitator cogs all broken
Removed Softner dispenser and cap. With a 3/8" socket wrench and extension And 7/16" socket I took out the screw holding the agitator and removed top section of agitator. Turned upside down and removed the rubber grommet that holds the cogs in place. Replaced cogs and reinstalled grommet. Aligned top part of agitator with 2 tabs and put back in place and secured with 7/16" screw. Replaced cap And dispenser. Good to go. Works perfectly. Very easy repair.
Parts Used:
Agitator Directional Cogs
  • Kelly from AMARILLO, TX
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
2 of 2 people found this instruction helpful.
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All Instructions for the 11020232711
76 - 90 of 522