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11020232711 Kenmore Washer - Instructions

All Instructions for the 11020232711
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
heavy loads did not spin dry properly
I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.
Parts Used:
Drive Belt Washer Drive Pulley
  • Chet from CLEARWATER, FL
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set, Wrench (Adjustable)
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Cold & Hot water Valve Replacement
Turn off the water at both the cold and hot. May need an bucket to catch any water left in the lines. Then unplug the washer to kill power of course...Taking off the 10 or so small screws in the back metal cover will get you started. The tricky part is getting the clips off the back top where the knobs are. You will have 2 plastic clips and 2 metal clips, 1 on each side. Take a flat head and ease them up and out....careful not to break them! You can pull the whole control panel away from your work area. Once you have full accuses to the valves its self, it is held in by 2 screw on the top inside a slot. You can now unplug the pigtail harness. Repeat the process in reverse to get it back together and the job is complete. 30 to 45 minutes Max.
Parts Used:
Water Inlet Valve
  • Alex from SPRINGBORO, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
5 of 5 people found this instruction helpful.
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The washer would not only shake, but sound like a mule was kicking the side of unit!
I watched the PartsSelect video. I was hoping for the tub with the slots in the tub mounts, but mine didn't have them, so I had to lay it down on its back. The only thing I did that was not in the video was I placed a 2" thick closed cell foam knee pad I had on hand between the tub and the back of the housing. When I laid it down, the tub was elevated by 2". This made reaching the two rear rods a little easy. It seems that there would be a more robust way to achieve the dampening affect, but I guess this is cost effective.

It's strange that I searched for my issue several times and only saw recommendations to level the washer. It was level. Then one day I ran across the suspension rod resolution. It didn't do it on every load, but after a year of my wife nagging me and threatening to get a new washer, I finally fixed it. The biggest issue is just logistics in a condo hallway and a little leaking water. I also replaced my hoses. Should be in good shape until the next thing.....
Parts Used:
Suspension Rod Kit
  • Eric from HENDERSONVLLE, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
5 of 5 people found this instruction helpful.
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washer not filling with enough water
see you tube on how too
Parts Used:
Water Inlet Valve
  • Jon from LAS VEGAS, NV
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
5 of 5 people found this instruction helpful.
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squeal and chirping while in risne / spin mode
Removed belt cover from bottom of the transmission , remove old belt, clean the pulleys ,and re install new belt. The new belt fits tighter so it did a few time to get the belt fully seated. Re install belt cover.
Parts Used:
Drive Belt
  • Thomas from GRAIN VALLEY, MO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
5 of 5 people found this instruction helpful.
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Loose pulley
Tightened up the pulley as the video showed me that might be the issue.
Parts Used:
Drive Belt Washer Drive Pulley
  • Joseph from BAKER, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
7 of 11 people found this instruction helpful.
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replace water inlet value
had to change out wiring harness was not compatible
Parts Used:
Water Inlet Valve
  • Norbert from PITTSBURGH, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
5 of 6 people found this instruction helpful.
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The washer would not wash or spin.
I watched the instructions on line, and followed them. Completed the parts change with out any problems, but that wasn't everything I had to do to make the washer to work again. I had to clear all the fault codes that were on the machine. Then the washer started working in all the cycles.
Parts Used:
Washing Machine Door Lock Assembly
  • Leslie from ROCKY FORD, CO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
4 of 4 people found this instruction helpful.
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Washer stuck on sensing
I have a Kenmore he 500 series washer that would not get out of the sensing mode. Googled the problem. It let me know it could be the water inlet valve. So I ordered the valve through Part select (mailed to me with in days of ordering) Had a towel and small bowl for nuts and screws. Shut off water to washer, disconnected hoses, used screwdriver and socket wrench to unscrew the back of washer (since it was my first time to ever do something like this on my own, I took pictures to make sure everything went back in place) replaced valve. It was an easy connection. Washer works great
Parts Used:
Water Inlet Valve
  • Rosemarie from LAS CRUCES, NM
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
4 of 4 people found this instruction helpful.
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The top of the agitator wouldn't turn, just the bottom
I removed the softener cup, unscrewed the bolt and replaced the cam kit. Super easy just like everyone else said. Parts were here very quickly and at a great price!
Parts Used:
Agitator Cam Kit
  • Erika from Columbia, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
4 of 4 people found this instruction helpful.
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Upper agitator wouldn't spin
Removed the liquid softener cartridge.
Removed the plastic seal inside the upper agitator using a pliers.
Removed the bolt holding the agitator in place using a 7/16 socket wrench with a 6 inch extension.
Lifted the agitator out.
Separated the upper and lower agitator into two pieces.
Replaced the cam assembly inside the upper agitator.
Reversed the whole process.
Parts Used:
Agitator Cam Kit
  • Frank W from Brooklyn Park, MN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers, Socket set
5 of 7 people found this instruction helpful.
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The agitator was no longer agitating the clothes.
First I pulled the liquid softener dispenser from the top of the agitator. Then I pulled (also by hand) the cover that was beneath it. That revealed the bolt holding the agitator in place. I loosened this with a socket set and removed it. The old Cam-Agit, which was stripped, popped out and the new one popped in. I then reassembled everything in reverse order and was done in approximately 5 minutes. The agitator works great now and we are no longer getting clumps of powder detergent in the clothes from lack of agitation.
Parts Used:
Agitator Cam Kit
  • JOHN from MIDDLETON, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
4 of 4 people found this instruction helpful.
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Agitator wasn't moving
Much like the other descriptions. I found the video helpful and this was the only vendor that had diagrams, so you could see how things went back together. When I popped off the top piece, everything went flying, as someone else mentioned, so the diagram was essential.
Parts Used:
Spacer, Thrust Agitator Cam Kit
  • Lincoln from Chicago, IL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Socket set
4 of 5 people found this instruction helpful.
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The agitator cogs needed replacing.
I bought the cog kit. Nice directions on how to assemble but their were no instruction on how to disassemble the agitator. I wound up replacing the whole agitator for $60 vs $6 for the parts I needed. The agitator had only one nut (which you had to take off to get at the cog assembly anyway. The agitator is the way to go. The cogs are halfway down the top part of agitator with no way the get them out without a special tool or ruining the bottom part of the agitator as the clips are part of the bottom piece. If you need special tools they should be listed. If you need to be a trained technician that should also be stated. To give you parts in the middle of an assembly with no instruction on how to put them in the assembly is plain wrong.
Parts Used:
Washer Agitator
  • Dale from Mechanicville, NY
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    More than 2 hours
5 of 8 people found this instruction helpful.
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Whirlpool builds junk lid switches don't lasting when you have suffered water! About every 3 months it goes out! Repairman won't come to fix so I do it myself!
Unplug washer
Take back panel off
Un plug lid switch
Take screwdriver snap out switch
Snap in New switch
Plug it in
Replace back panel plug in washer
Wash
Parts Used:
Washing Machine Door Lock Assembly
  • Charlie from OAKWOOD, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
4 of 5 people found this instruction helpful.
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All Instructions for the 11020232711
46 - 60 of 522