11020232711 Kenmore Washer - Overview

Sections of the 11020232711

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Agitator Directional Cogs – Part Number: 80040
Agitator Directional Cogs
★★★★★
★★★★★
(199)
PartSelect #: PS388034
Manufacturer #: 80040
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
$7.31
  In Stock
Touch-Up Paint - White – Part Number: 72017
Touch-Up Paint - White
★★★★★
★★★★★
(23)
PartSelect #: PS385132
Manufacturer #: 72017
This 18 ml bottle of white appliance touch-up paint is used to cover scratches or marks on your appliance. The white touch-up paint can be used on refrigerators, microwaves, ranges, clothes dryers, an...
$15.95
  In Stock
Agitator Cam Kit – Part Number: 285809
Agitator Cam Kit
★★★★★
★★★★★
(47)
PartSelect #: PS334648
Manufacturer #: 285809
This kit included the cam, 4 dogs and bearing.
$17.70
  In Stock
Washer Drive Pulley – Part Number: W10721967
Washer Drive Pulley
★★★★★
★★★★★
(19)
PartSelect #: PS10057144
Manufacturer #: W10721967
If your washer is noisy, spins slowly, or leaves clothes soaking wet, this splutch cam kit might be the fix. It helps your machine switch between washing and spinning by connecting the motor to the ba...
$49.29
  In Stock
Washer Drive Belt – Part Number: WPW10006384
Washer Drive Belt
★★★★★
★★★★★
(13)
PartSelect #: PS11747978
Manufacturer #: WPW10006384
If your washer isn’t spinning or making strange noises, the drive belt might be worn out. This genuine replacement belt connects the motor to the drum, helping it spin and tumble your clothes properly...
$35.94
  In Stock
Washer Inner Cap Seal – Part Number: WPW10072840
Washer Inner Cap Seal
★★★★★
★★★★★
(2)
PartSelect #: PS11748108
Manufacturer #: WPW10072840
Also known as an O-Ring. This black o-ring seal is three inches in diameter.
$14.71
  In Stock
Washer Agitator Cap Barrier w/Seal – Part Number: WPW10074580
Washer Agitator Cap Barrier w/Seal
★★★★★
★★★★★
(6)
PartSelect #: PS11748113
Manufacturer #: WPW10074580
The O-Ring is included with this cap. It can be purchased separately as Part #WPW10072840.
$21.56
  In Stock
Washing Machine Door Lock Assembly – Part Number: W11307244
Washing Machine Door Lock Assembly
★★★★★
★★★★★
(17)
PartSelect #: PS12704713
Manufacturer #: W11307244
This lid switch assembly is for a top load washer. The lid switch assembly detects if the washer lid is open or closed and prevents the washer from spinning when the lid is open.
$161.61
  In Stock
Shift Actuator - 6 Pin – Part Number: W10913953
Shift Actuator - 6 Pin
★★★★★
★★★★★
(12)
PartSelect #: PS11769864
Manufacturer #: W10913953
This 6-pin shift actuator is a genuine replacement part designed for use in select washing machines. It plays a critical role in controlling the movement of the transmission, allowing the appliance to...
$68.42
  In Stock
Agitator Kit – Part Number: 285565
Agitator Kit
★★★★★
★★★★★
(12)
PartSelect #: PS334557
Manufacturer #: 285565
This agitator kit does NOT include the fabric softener dispenser (part 8575076A). That must be ordered separately.
$230.98
  In Stock
Water Inlet Valve – Part Number: W11210459
Water Inlet Valve
★★★★★
★★★★★
(23)
PartSelect #: PS12349267
Manufacturer #: W11210459
This water inlet valve is for washers. The water inlet valve controls the water flow into the washer. Unplug the washer and shut off the water supply before installing this part. Wear work glove...
$98.88
  In Stock
Suspension Rod Kit – Part Number: W10780045
Suspension Rod Kit
★★★★★
★★★★★
(20)
PartSelect #: PS11703288
Manufacturer #: W10780045
This suspension rod kit includes four rods that stabilize the wash tub, reducing vibrations and movement during cycles. It is compatible with a range of washing machines and helps improve performance ...
$113.97
  In Stock

Questions And Answers for 11020232711

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6 questions answered by our experts.
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PAUL
December 27, 2022
Washing machine bangs around during spin mode, even on light loads/
For model number 11020232711
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Hello Paul, thank you for contacting us. The most likely solution to the problem is replacing the suspension rod kit, part number PS11703288. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
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Stacey
October 5, 2023
What is the length of the suspension rods
For model number 11020232711
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Hi Stacey, thank you for the question. Based on our research, the suspension rod, part number PS11703288, length is approximately 25.5 inches. We hope this information helps!
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Kevin
May 24, 2024
Won’t switch from wash to rinse. Just stops at end of wash cycle.
For model number 11020232711
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Hello Kevin, thank you for reaching out. Based on our understanding of the issue, we would suggest checking the control board, part number PS12349320, to solve the problem. Glad to be of assistance!
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Chris
November 10, 2022
The drum doesn't drain completely. I can hear water sloshing around under the agitator when wash cycle is done.
For model number 11020232711
PartSelect logo
Hello Chris, thank you for your inquiry! Our research indicates that the issue is probably with the Washer Drain Hose, part number PS12578897. If that is not the problem or if you have already fixed that, then the problem would be related to the Drain Pump, part number PS11770076. Customer service is available 7 days a week if you need help placing an order. Glad to be of assistance!
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Rodney
February 22, 2025
making noise when starting spin cycle , shaking
For model number 11020232711
PartSelect logo
Hello Rodney, thank you for getting in touch. Based on the description that you have provided, the issue seems to be most probably with the suspension rods. We would recommend checking them to solve the problem. All the suspension rods for your model come in a kit having part number PS11703288. We hope this helps!
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Common Symptoms of the 11020232711

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Will not agitate
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Leaking
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Spinning Issues
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Shaking and Moving
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Spins slowly
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Will Not Start
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Noisy and Marks Left on Clothes
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Locking Issues
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Burning smell
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Cycle Not Advancing
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No hot or cold water
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Will not drain
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Water Filling Issues
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Lid or door won’t close
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Does not dispense fabric softener or detergent
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Marks left on clothes
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Draining Issues
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Timer Not Working
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Not cleaning dishes properly
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
washer wouldn't agitate
First pry off the cap of the agitator. Then using a socket remove the bolt that holds the plastic cup in place. Remove this cup by prying it loose from the two tabs that hold it in place. Once this cup is removed you can get to the broken cogs.
Slip the new cogs into the underside of the cup, and slide the cup back down in the agitator housing using the slots on the side for a guide. (You may want to remove the entire agitator and assemble everything upside down, then flip it all back over to mount, so the cogs don't fall out).
Tighten the bolt, snap the cap back in place on top of the agitator and your'e done. Easy repair.
Parts Used:
Agitator Directional Cogs
  • mike from Kent, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
952 of 1053 people found this instruction helpful.
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top half of agitator did not move during wash cycle
pull off softner dispenser, pop off agitator cap by inserting straight screw driver into small slot, remove bolt inside agitator with socket wrench and long extension, pull agitator straight up off shaft, place agitator on floor, with feet holding bottom half pull top half apart from bottom half by pulling straight up, note direction of old cogs remove and replace with new, reassemble
Parts Used:
Agitator Directional Cogs
  • dennis from new stanton, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
284 of 333 people found this instruction helpful.
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Dog ears worn down; upper agitator not moving
Pulled off the dispenser. Used socket set to remove bolt. Removed entire agitator out of washer. Placed both feet on bottom of agitator and then pulled up on the upper agitator. It took some muscle due to the years of washer use. I used a flat-head screwdriver to weaken the plastic clips holding down the old bearing-driven cam. Once I got the upper agitator off, the guts were easy to pull out. Then I just re-assembled with the 3 new parts (the Cam Driven, the Dog Ears, and the Bearing-Driven Cam).
Parts Used:
Agitator Cam Kit
  • shawn from la jolla, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
117 of 136 people found this instruction helpful.
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