Average Repair Rating: 3.3 / 5.0, 2 reviews.
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Suspension rod snapped, tub tilted severely and resting against metal cabinet, load unbalanced error
My problem stemmed from a previous leaky bleach dispenser hose (repaired over a year ago). It had leaked just above suspension rod assembly (only 1 of 4 was effected).Rod had rusted to point where it snapped just below the top mount. This actually made the replacement very easy as the rod simply slid out of the bottom tub channel and onto floor when washer tilted 45 degrees. Before tilting washer, unplug washer and disconnect supply lines and drain hos Use pry bar to separate cabinet top from cabinet lower section. Tilt top section to grant accesses to top suspension rod retainer mounts. Remove black rubber retainer washer from new suspension rod. As assistant holds tilted washer, a new suspension rod can be pushed thru bottom tub channel. Place black rubber washer back onto suspension rod. This will prevent the new rod from sliding full back out tub channel when released. The purchased suspension item has four rods and four top retainers. I could have reused the old retainer, but would have been more difficult to release the remaining rusted rod bit. So pulling up on rod and twisting suspension rod such that rod hook end pass thru top cabinet retainer cup and slides into position on new rod hook end retainer. Release retainer and rod, and move tub side to side allowing retain to assume natural position. (reference the other 3 retainers). Realign mating surfaces of cabinet top and cabinet lower if needed. Close cabinet top onto cabinet lower. Connect supply lines and drain hose, Plug unit in. Repair complete.
Other Parts Used:
Jeffrey from Roanoke, VA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
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Changed out suspension springs
Follow step by step YouTube channel for this.
Other Parts Used:
John from NEWPORT BEACH, CA
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers, Screw drivers
2 of 3 peoplefound this instruction helpful.
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Steven
December 28, 2017
Hi there, so judging by the sounds I hear, my washer tub spins out of balance whenever its time to rinse and spin in the cycle. You can see it hit the side wall of the washer when it starts to spin. It stops and then gives me the ul signal. I can also hear the tub rubbing against something when it comes around. So yea, I've researched the parts and it sounds like I need to replace the suspension springs?
For model number WTW7320YW0
Hi Steven, Thank you for the question. Yes, if the drum is banging and moving around to much I would suggest replacing the suspension springs.Good luck with the repair!
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Kris
March 27, 2018
I keep getting UL code at 11 minutes. What part do I need?
For model number WTW8000BW0
Hi Kris,
Thank you for your question. The UL error code means Unbalanced Load. You may just need to balance your load but if that does not help you might need to check your suspension. I hope that helps. Good luck with your repair.
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Eric
March 2, 2020
What comes with the suspension kit. Does the support caps come with it?
For model number wtw8000bw
Hello Eric, Thank you for the question. This Kit includes 4 Suspension Dampers(springs), Suspension Housing, caps, grease, base and washer. We hope this helps.
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Dorene
February 3, 2022
Is the part W10247710 Suspension Rod Kit compatible with a Maytag Bravo XL Washer
For model number MVWB725BW0
Hello Dorene, Yes, the part PartSelect Number PS2355518 you had chosen is compatible with your model. We hope to hear from you soon.
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Nancy
November 15, 2017
The error is a F51 not a F521 and it spin go until the last 12 minutes than goes off balance sometimes you can restart and will finish. Sometimes you have to rest several times and they my spin out or not need to know what is need to fix it
For model number WTW7990XG0
Hi Nancy,
Thank you for your question. That error code means that you have a motor rotor position sensor failure or a lower harness problem. Check to see if there is anything impeding your washer tub from spinning. If there is nothing, you will have to replace your rotor. Good luck with your repair.
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Nancy
November 14, 2017
The washer goes off balance in the last 12 minutes. I have to reset, it gives me an err of f51 when I reset it. Sometime spins out and sometimes goes off balance again help please
For model number WTW7990XG0
Hi Nancy, Thank you for the question.Here is what the manual states for the F521 Error code."The motor RPS (Rotor Position Sensor) detects the speed of the drive motor. Check to see if the basket spins freely. If not, then examine the drive system and eliminate the cause of friction. If the basket spins freely, unplug the washer and check the wire harness connections between the RPS and the main electronic control board. If the wire harness connections are okay, then the RPS will usually need to be replaced." Hope this helps!
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Norman
May 12, 2023
will this fit my washer even though the old rods measure 27inches
For model number wtw7600xw2
Hi Norman, Thank you for writing. The Suspension Spring Kit for this model is listed as PartSelect Number PS2355518. We hope this helps!
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