CNTRL-ELEC

Hi Robert, Thank you for your question. The electronic control boards that you will need to check are behind the touch panel. If they are not working correctly, check the boards for signs of scorching, burn marks, damage, or wear. If they show any of these signs they will need to be replaced. If the issue is not the boards, check the wiring to the socket to see if there are any issues with it. We hope this helps!

Hello Nancy, thank you for your question. According to our research, this issue is probably with the electronic control board, part number PS12717457. Before replacing this part, we suggest checking the light socket, part number PS2342199, to be sure that is not the issue. We hope this solves your problem!

Hi Rome, thank you for getting in touch. Based on the description, we have concluded that you must have a blown fuse, part number PS1960938. The fuse protects the microwave by shutting it off if there is an electrical surge. We would recommend checking the fuse to fix the issue. We hope this solves your problem!

Hello Frank, thank you for your question. It could be the door switch. You can test your door switches with a multimeter. First, unplug your microwave. Some door switches have only two metal prongs extending from the body, while others have three. Those with three terminals will have a common (COM) terminal, a normally closed (N.C.) terminal, and a normally open (N.O.) terminal. Those switches with only two terminals will have either a common terminal and a normally open terminal, or a common terminal and a normally closed terminal. We are providing directions for testing a door switch with three terminals. If you are dealing with a door switch that has only two terminals, ignore the part of this test that does not apply to you. Using caution, remove all wiring harness leads from the switch's terminals. Use your ohmmeter to test your switch for continuity. Begin by setting your ohmmeter to measure resistance at a scale of Rx1. If you are using an analog meter, touch the metal tips of the test leads together and zero your ohmmeter by adjusting the thumbwheel in the front of the meter until the needle reads '0' on the scale. Touch one meter lead to the COM terminal and the other lead to the N.O. terminal. Do not push in on the actuator. Your meter should give a reading of infinity, meaning the circuit is open, and there is no continuity. Without moving the meter's leads, press down on the actuator until you hear a 'click'. With the 'click' of the actuator, the meter should produce a resistance reading of zero ohms. This means the circuit is closed and continuity is present. (Switches with only two terminals do not 'click' when actuated) Keep the meter lead that is touching the COM terminal in place but move the other meter lead from the N.O. terminal to the N.C. terminal. You should receive a reading of infinity when you push in on the switch's actuator. When the actuator is released, you should receive a resistance reading of zero ohms. Now, set your ohmmeter to its highest resistance scale and touch one meter lead to the N.O. terminal and the other meter lead to the N.C. terminal. The resistance reading between these two leads should be infinite. Finally, take a resistance reading from both the N.C. terminal and the N.O. terminal to any metal mounting hardware that is a part of the switch assembly. You should receive a normal reading of infinity. Any readings that differ from the ones presented here are indicative of a defective door switch that will need to be replaced. Door switch part number PS2361111, door switch part number PS2361113 and switch part number PS10057151. We hope this helps.