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Joanna
July 9, 2019
The washer is stuck in the drain cycle and all lights are no longer lit on the front, what could be the issue?
For model number WTW5000DW1
Hello Joanna, Thank you for the question. This is normally an issue with the cycle timer. This model has the timer built into the control board, PartSelect Number PS12114296 so it will need to be replaced. Hope this helps!
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Mike
October 8, 2019
Actuator is not shifting washer into spin cycle. Replaced the actuator same result. Possibly the control board needs to be replaced.
For model number Wtw5000dw1
Hello Mike, thank you for writing. If the washer will not spin, it is most likely due to the Drive Belt, part number PS11747978 for your model. You may also want to consider the Drive Pulley, part number PS10057144. Good luck with your repair!
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Nate
June 3, 2019
My washer over-fills the tub and the pressure tube is in perfect condition and not clogged. It's only 2 years old, but do i already need to replace the main control board??
For model number Wtw5000dw1
Hello Nate, thank you for inquiring. For this symptom if it is not the Water Pressure Hose part PS11741846, then it will be the Water Inlet Valve part PS12349267. We hope this helps.
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Bruce
January 27, 2020
My washer will not turn on, or enter diagnostic mode. It appears to not be receiving any power. The outlet that it is plugged into works fine. Could it be the control panel?
For model number WTW5000D
Hi Bruce,
Thank you for your question. If the washer will not start, there are some parts that you will need to check to see which one is causing the issue. You will need to check the lid switch assembly, the lid latch strike, the belt, the lid bumper, the washer drive pulley, the lid hinge mounting screw and the bezel. We hope this helps. Thank you and have a great day.
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Steffon
October 31, 2022
Can an older model control board work in place of a newer model?
For model number 1CWTW4705GW0
Hello Steffon, thank you for contacting us. Most control boards are not interchangeable and create issues when we use the wrong control board. We would recommend replacing it with a control board that is compatible with your model number. The electronic control board, part number PS16744861, will work on your model. Customer service is always available to help you place an order if you are having trouble doing so. Good luck with your repair.
Hello Jeanette, thank you for contacting us. We would recommend checking the control board, part number PS12114296. The main control board controls when the lid lock should secure the lid and when to release it. You can test the board with a multimeter to pinpoint the fault. We hope this sorts out your problem!
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Ann
March 27, 2023
Washer is not draining or spinning
For model number WTW50000WD
Hi Ann, thank you for reaching out. Based on the description that you have provided, we would recommend that you check the following parts to fix the issue: the drive belt, part number PS11747978, lid latch assembly, part number PS3497627, drive hub kit, part number PS6012095, the pulley clutch kit, part number PS10057144, drain pump, part number PS11756530, the drive motor, part number PS12584593, and the gearcase, part number PS16220911. We hope this sorts out your problem!
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Gilberto
March 4, 2024
My washer don’t dry I’d change the actuator shift and still don’t drain
For model number WTW5000DW1
Hello Gilberto, thank you for reaching out. Based on our understanding of the issue, we would suggest checking the drain pump, part number PS11738156, to solve the problem. We hope that helps!
We set wash cycle it will go to sensing then to wash. After wash cycle it will try to rinse but go back to wash. We replaced the water inlet valve and the lid lock assy. What could it be?
For model number wtw5000d1
Hello Ronald, thank you for inquiring. This could be a problem with the Cycle Switch part PS11752018 or the Electronic Control part PS12114296. We hope this helps.
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Everton
November 5, 2019
When i connect in power the washer start and the light painel be all off, maybe control board?
For model number WTW5000DW1
Hi Everton, thank you for your question. Yes, usually when your control panel lights are not working that would generally have something to do with the control board itself. You may also want to check the wiring as well. I hope that helps. Good luck with your repair.
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