Average Repair Rating: 3.3 / 5.0, 1 reviews.
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Several buttons not working, oven randomly shuts off
Several buttons stopped working on my stove—after a while all I could do was bake (couldn’t convect, turn on the vent, etc.). And, while baking the oven would often turn itself off. I replaced both the control panel and board.
TURN POWER OFF AT BREAKER
1. Removed the two screws on either side of the control panel on the sides of the stove.
2. Opened the oven door and used a nut driver to unscrew the four hex screws under the control panel.
3. Removed the burner knobs and removed the screws behind them.
4. Tilted the control panel up from the bottom and then pulled it out.
5. Removed the metal shield behind the control board.
6. Took a picture of the wiring (so I could remember where everything went). Removed the wires from the control board.
7. Removed the final two hex screws under the control board.
8. Unboxed the new control board and control panel.
9. Positioned the control board in the control panel and attached it with the two hex screws on the bottom of the panel.
10. Attached the ribbon from the control panel to the control board.
11. Refer to the photo and reattach the wires to the control board.
12. Reattach the metal shield behind the control board.
13. Tilt the top flange of the control panel up under the lip of the range top. Lower the bottom of the panel until it’s in place. Be careful that no wires are hanging out of the bottom.
14. Turn power back on and test (easier to do before screwing everything back in).
15. If everything’s working, screw in screws on either side of panel and four hex screws underneath. Reattach burner knobs.
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6 questions answered by our experts.
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Chuck
November 16, 2017
The following buttons do not respond - vent, setup, convect, clean, more options
For model number JDS9865BDP
Hi,
Thank you for your inquiry. If the buttons on the touchpad are not responding, sometimes using a hair dryer on low heat over the the buttons that are not working for a few minutes may get get them to start working again. If this does not help you may have to replace the control panel with touchpad or the electronic control board. I hope this helps. Thank you and have a great day!
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Kathy
September 6, 2017
The control panel of my jennair range works, but the lights are burnt out. The clock and all the information is black. Is this the control panel part? If so, which part number would i need to order? Thank you. Kathy baker
For model number JDS9865BPD
Hi Kathy,
Thank you for your inquiry. If the clock and all the information are not coming up, you will need to replace the electronic control board. I hope this helps. Thank you and have a great day!
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Clint
September 11, 2017
The display is illuminated however the touch pad does not respond to any button presses. Do I need the control board or the control panel?
For model number JDS9865BDP
Hi Clint,
Thank you for the question, This sounds more like a control panel issue. What you can do it make sure the wire harness is fully plugged into the board and also take a Q-Tip and clean the plug in connector on the wire harness. Some times they come lose or have a build up from grease/food over time and can cause some issues.
Hope this helps!
Urgent. Urgent... a few weeks ago,the two timers and enter but on panel stopped working, but all other touch pad keys were functioning. yesterday, we lost power for a few hours. when the power came back on, the clock was lit and the power loss notice lit also. tried to set clock, but now all touch pad buttons do not work. what needs replacing, control panel or control board. thank you
For model number JDS9865BDP
Hello Rick, thank you for contacting us. You would need to test each to see which is at fault. It could be the control board, the control panel or both. You can test these with a multi-meter. Good luck with the repair!
Do you have in stock ,every where its back ordered
Hello Monte, Thank you for your inquiry. We currently do not have the part in stock, it's showing as on order on our website. Hope this helps!
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Denise
June 10, 2019
Keypad works but oven is randomly shutting off when heating. If you press the fan button it comes on, but then shuts off as well. Is this a control board issue? Or control panel? Or something else?
For model number JDS9865BDP
Hello Denise, Thank you for the question. This sounds like an issue with the Electronic Control Board, PartSelect Number PS11745983. Hope this helps!
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