363964 Kenmore Refrigerator - Instructions

All Instructions for the 363964
16 - 30 of 68

Search repair tips from other customers using simple keywords like "replace", "fit", "remove", "inspect". DIY doesn't mean you have to do it alone!

Search filter:
Clear Filter
Your search term must have 3 or more characters.
the plastic vegitable bin cracked
5 of 6 people found this instruction helpful.
  • Catherine from Clinton Twp., MI
  • Really Easy
  • Less than 15 mins
even my three year old grandson could do this one! open the door slide the old tray all the way out and slide the new one in. wha-la! Actually I was very impressed at the ordering process since I could actually see a picture of the bin in its actual use not just some obscure number with a vague discription. I'm a visual person so this made it extremely easy to see what I was ordering. No guess work.
Was this helpful?
Thank you for voting!
missing a shelf
6 of 10 people found this instruction helpful.
  • Joseph from Rome, NY
  • Really Easy
  • Less than 15 mins
My repair was simple. Just put the shelf in the holes in the freezer. The AMAZING thing was how quickly I recieved the part after placing my order. I placed the order at about 3:30 pm on a friday checked the box for ground shipping and the part was at my door the next morning. I think that was a mistake, but I was impressed.
Was this helpful?
Thank you for voting!
There was a warm spot at the front edge of dividing wall. The fan motor was not working.
4 of 4 people found this instruction helpful.
  • Kathrine from FORT MILL, SC
  • Really Easy
  • 30 - 60 mins
  • Nutdriver, Pliers, Screw drivers, Socket set
I followed the directions of Steve on the installation video. He makes it easy to do the repair with his step by step description of the installation. I have repaired three different aging appliances with help of Steve and PartSelect's very helpful Customer Service.
I wish Steve a wonderful retirement and hope PartSelect can find someone as easy to follow for future videos. The videos are priceless for the repairs.
Was this helpful?
Thank you for voting!
Both side rail guides had broken
3 of 3 people found this instruction helpful.
  • Carol from Bowie, MD
  • Easy
  • 30 - 60 mins
  • Screw drivers
I first unscrewed the broken right rail from the back piece and replaced with the new rail. Did the same for the left piece side. Attaching to the front rail was challenging because I took a while to figure out how to remove the cover (where the pictures of the vegetables/fruits are). But if you just get a narrow flat-head screwdriver und er there, it just pries off. Then you can get to the little screw that attaches the side rails to the front piece.
Was this helpful?
Thank you for voting!
Fan would not turn when the refrigerator came on all the time. Would physically have to turn the fan blades.
2 of 2 people found this instruction helpful.
  • David from CLIFTON, NJ
  • Really Easy
  • 30 - 60 mins
Did not do the repair because the unit arrived damaged. The packaging was in good condition. The plastic around the plug in shattered, and some of the plastic was inside the motor. Very good, and fast on adjusting the order.
Was this helpful?
Thank you for voting!
Bracket was broken near the front mounting location causing the rt drawer
2 of 2 people found this instruction helpful.
  • John from Palatka, FL
  • Easy
  • 30 - 60 mins
  • Screw drivers
First i removed everything from the bottom shelf, removed the glass, then removed the entire bracket assembly. Then removed the front metal strip to expose the front mounting screw, then removed the rear screw. Installed the new part and reversed the procedure.
Was this helpful?
Thank you for voting!
lights blown out
6 of 14 people found this instruction helpful.
  • Gerald from WINTERVILLE, GA
  • Very Easy
  • Less than 15 mins
replaced lights in refrigirator and freezer
Was this helpful?
Thank you for voting!
The front of theDrawer Slilde Rail broke off the rail.
2 of 2 people found this instruction helpful.
  • Irma from Tylertown, MS
  • Really Easy
  • 15 - 30 mins
  • Screw drivers
Removed the 2 drawers and then the glass shelf.
Positioned the drawer slid and tightened to rear screw and the front screw.

Replaced the shelf and the 2 deawers.

What's the big deal? Any 78 year old woman can do it.
Was this helpful?
Thank you for voting!
water line cracked
2 of 3 people found this instruction helpful.
  • RUSSELL from BLACK HAWK, SD
  • Very Easy
  • Less than 15 mins
I loosened the compression nut on the valve with my fingers and pulled the water line free from the valve. On the other end, I just pulled it from the hose clamp. Installation in reverse. Force the water line into the fitting on top, Slide the old nut over the line on the bottom. Screw the nut onto the valve. Reach inside the freeze r and turn on the ice maker. Done. Before replacing the cardboard grill, you should vacuum the coils on the bottom, front and back. If practical, push it outside and blow it out with an air compressor or a leaf blower.
Was this helpful?
Thank you for voting!
the plastic part had broken and wouldn't support drawer
2 of 3 people found this instruction helpful.
  • Beverly from Pensacola, FL
  • A Bit Difficult
  • More than 2 hours
  • Screw drivers
Replacing the new part wasn't hard, just very time consuming and frustrating. I had to remove two-thirds of the shelving of refrigerator as broken drawer slide was on the bottom and I had to have room to remove old and replace new. Of course, then I had to CLEAN all the drawers and shelving before replacing them and then, because they w ere fresh and clean, I had to remove the other third of shelving and wash and replace it. So, it was an hour-long or more time. I love your business, and had no idea I could get so many parts for old applicance and replace them myself, and I am a 70-year-old woman! This was the 2nd time to use your site and I will return to it again when needed. Thanks for prompt and reliable service and a site that makes it easy for a neophyte like me to find the broken part ! Keep up the good work.
Was this helpful?
Thank you for voting!
Fridge wasn't cooling and half freezing
1 person found this instruction helpful.
  • Wendell Hayes from Dillob, SC
  • Really Easy
  • 30 - 60 mins
  • Screw drivers
Part was perfect fit .Removed fan .three screws.replaced that s it
Was this helpful?
Thank you for voting!
broken right side rail.
1 person found this instruction helpful.
  • Jorge from Spring Lake, NC
  • Easy
  • 15 - 30 mins
  • Screw drivers
I had to remove the glass shelve, the two drawers, and the middle rail. Once I did that, I slide the unit out together. I placed the unit on the floor and removed the one screw located on the far backside of the unit. I had to remove a slip cover (it had the kenmore logo and the writting on it) it was a snap on, so no problem. Glad it was not gluded on. After the old part was removed, I put the new part on. Put the two screws back on and snap the cover back on. Then I put the whole unit back in. This included the glassshelve and drawers. The process was pretty easy. Good luck with your change.
Was this helpful?
Thank you for voting!
R/S rail was broken draw would not slide in correctly.
1 person found this instruction helpful.
  • Laurence from Northport, NY
  • Easy
  • 15 - 30 mins
  • Screw drivers
Took out both draws and glass shelf, removed the entire lower shelf housing. I snapped off the front rail aluminum face to expose the screw. Unscrewed both screws and removed the rail and then just reversed the procedure to put new rail on. It was the most cost effective way of doing it. All the pieces are there on the GE website as long as you know the model number. You will save a lot of money by doing it yourself.
Was this helpful?
Thank you for voting!
I found a broken slide rail after replacing a center slide rail.
1 person found this instruction helpful.
  • Anna from Weatherly, PA
  • Easy
  • 30 - 60 mins
  • Screw drivers
I followed the directions on the site for the center slide replacement. I had actually called a local store and had him order the first part. It took several days and then I started searching online and found this site.Then I ordered the second part on line and to my surprise it arrived the next day. I was fortunate enough to have lived only about 70 miles from the distributer.Following the directions I found here is how I attempted the initial repair. With the vegetable bins out fo the bottom, I removed the plate covering the front frame by gently prying it off. Then I removed the two screws to losen the bar and lifted out the glass shelf. I didn't have much difficulty removing the frame since the front piece support for the slide rail that fit into the frame was already broken. I also had to loosen the screws on the back rail. I removed the entire frame and then replaced the side rail reinserting it into the end caps. I replaced the back screws and then the front ones .I replaced the glass shelf and then the cover cap for the shelf.
The only problem I encountered was that I couldn't seem to get the back screws really tight and I don't know why.
Was this helpful?
Thank you for voting!
Left drawer slide broken replaced both right and left
1 person found this instruction helpful.
  • Daniel from Chesapeake, VA
  • Really Easy
  • 15 - 30 mins
  • Screw drivers
Removed drawers and glass shelf. Removed screws that hold old slide rails in place. Installed new rails and re-installed cover for vents. Placed assembly back in and installed drawers.
Was this helpful?
Thank you for voting!
All Instructions for the 363964
16 - 30 of 68