All Installation Instructions for Kenmore Washer 11020022012

Top part of agitator quit agitating in one direction.

First, I removed the (3) piece softener cup from the top of the agitator.
Then I removed the bolt from inside the top of the agitator.
The agitator drive assembly lifts out of the lower agitator.
A flanged plastic snap ring holds the (4) drive dogs into the drive assembly.
Use a small screwdriver to remove the snap ring.
Replace the (4) drive dogs, and reassemble in reverse order.

As far as repairs go, this one is really easy.

Parts Used:

Agitator Directional Cogs

Eldon from Liberty Lake, WA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers, Socket set

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The agitator stopped working....no spinning

I popped the liquid detergent cap off of the top of the Agitator. I then removed the seal cap to expose the Agitator dog assembly and bolt. I removed the entire Agitator dog assembly and Agitator by removing the single 7/16? bolt. I pulled the old dogs out, put the new dogs in and reassembled the Agitator Assembly.

Works like new!!

Parts Used:

Agitator Directional Cogs

Christopher from Wichtia, KS
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Socket set

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wouldn't agitate properly

I removed the fabric softner dispenser,removed the inner cover,removed the 1/2" bolt holding the upper agitator to the lower agitator and pulled the upper agitator up and out.Remover the cog holder from inside the upper agitator and replaced the old cogs with the new.They simply set loosely in the holder.I then reversed the process of putting the agitator back and bolting it in,inserted the small cover and dispenser.The entire job took about 5 minutes at most.

Parts Used:

Agitator Directional Cogs

Wilber from Thomaston, ME
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Socket set

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Agitator stopped turning with a load in it.

Pulled cap off top of agitator, loosened bolt down in center of assembly and pulled collar up with pliers.
Removed old dog ears and replaced. Need to be extra careful on direction of dog ears.

Very simple; even a cave man could do it!

Parts Used:

Agitator Directional Cogs

Harry A. from Maitland, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers, Screw drivers, Socket set

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would not agitate

Removed the top on the agitator. Then removed the screw with a wrench. then I removed the cam and replaced each Directional cog the way they came out. Then I replaced the cam. Tightened the screw on the agitator and replaced the top. Turned the machine on and It started agitating like it was suppose to.

Parts Used:

Agitator Directional Cogs

Sheila from Greensboro, NC
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Wrench set

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Agitator wouldn't turn when washing clothes.

Removed fabric softener dispenser. Inserted medium flathead screwdriver into slot on side of cover that is on agitator and pried off. Used socket wrench, socket and extension to unscrew bolt inside agitator. Lifted out and slid off plastic ring holding agitator cogs (cogs will fall right out so make sure you check to see how they're in). Replaced cogs in the same direction they came out. Very simple!!

Parts Used:

Agitator Directional Cogs

Kitty from Erie, PA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers, Socket set

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top part ofagitator not turning.

Followed instructions on website video.

Parts Used:

Agitator Directional Cogs

Rodger from ANDOVER, OH
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set

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worn our Agit-dogs, agitator wouldn't pull clothes down

FIRST I printed the directions from an online DIY stie, then removed a single bolt from the center of the agitator. I dismantled the agitator, replaced the dogs, and used to printed page to help me reassemble the agitator. I then replaced the bolt. It's VERY easy, but you need the pictures to be sure you've put everything back in the correct place.

Parts Used:

Agitator Directional Cogs

Douglas from Wetumpka, AL
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set

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Agitator wasn't turning

After reading on line how others did it, it was simple. I lifted out the softener dispenser. Under that there was a plastic cap. You just lift it out - theres no fasteners holding it. It just fits snugly in place by means of an o-ring. Under that there is one bolt holding the agitator to the spindle. Loosen that and remove the whole agitator. The agitator then comes apart in the middle. Just pull the two halves apart. The only tool you will need is one socket with a long extention and a ratchet. Once apart you will see the 4 plastic cogs that spin the agitator. The teeth were worn off of mine. I simply replaced the four cogs that come as a set. None of the other parts were worn to the point of needing replacement. I now have a fully functioning washing machine that was repaired for less than thirteen dollars!

Parts Used:

Agitator Directional Cogs

Walter from Brandon, MS
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set

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Agitation ceased

After a quick Google search I determined how to pull off the softener dispenser and top cover. Removed one bolt and pulled agitator out and apart.. Anyone who has used a socket set can do it.

Parts Used:

Agitator Directional Cogs

Nelson from UNIONTOWN, OH
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Socket set

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Plastic gears wore down not allowing top half of agitator to spin

Popped off top of softener cup. Pulled out screen. Used nutdriver to back out the only bolt holding the agitator on. Pulled it off popped out plastic "gears" and popped new ones in. Put back in reverse order. Done in 5 minutes....worked perfectly! Easy!!! Thanks !!

Parts Used:

Agitator Directional Cogs

Jonathon from LOCKPORT, KY
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver

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agitator would not turn

Pop the top off the agitator, remove the bolt, pull off the agitator, pull out the part holding the cogs (dog ears),remove and replace cogs, reassemble. Works great now.

Parts Used:

Agitator Directional Cogs

Sam from Surfside Beach, SC
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver

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top agitatior was slipping

from start to finish was about 10 minutes. used screwdriver to pop off top cap of agitator. used ratchet with small extension to take out bolt for agitator. removed agitator, placed it on ground for leverage and pulled off top agitator. carefully observed old directional cogs. flipped top agitator upside down removed old worn out/ broken plastic cogs. replaced them with the new ones. hard to screw up they only install one way. kept top agitator upside down and put rest of agitator back on. flipped it right side up and pressed down hard for secure fit. placed agitator back in washer. reinstalled bolt. placed cap back on and was finished...25 year old washer working like new. $2.80 not including shipping...

Parts Used:

Agitator Directional Cogs