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Susan
10 days ago
Water filter button will not release the filter when depressed. What should I do to be able to replace the water filter?
For model number MCD2358WEW01
Hi Susan, thank you for reaching out. According to our research, you may need to press the eject button to release the filter from the base grille. Push it in firmly until it releases. Turn the cap counterclockwise to remove it from the filter. We hope this information helps!
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John
March 7, 2022
BUTTON TO RELEASE WATER FILTER WILL NOT GO IN
For model number MSD2572VEW01
Hello John, Thank you for your inquiry. There may be something behind the button preventing it from going it. We would recommend removing the front grill and checking for any obstructions behind the button. We hope this helps.
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