Troubleshooting
This part works with the following products:
Washer.
This part works with the following products:
Whirlpool, Maytag, Amana, Crosley.
Part# W11415987 replaces these:
AP6980109, W10261492, W10312625, WPW10261492, WPW10312625
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Fazal H - October 13, 2023
Verified Purchase
The correct part- just what I wanted
Great part. Worked as expected
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Ray
August 30, 2021
My Whirlpool duet washer machine is making a knocking noise when its spinning to drain the water from the tub. I am thinking I need to replace the shock absorbers. On your website the diagram only shows one shock absorber? I am assuming that there is a total of four, can you clarify the amount of shock absorbers for me please.
For model number WFW70HEBW0
Hello Ray, Thank you for the question. The Drum will need to a total of four Shock Absorbers. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Tiffany
August 30, 2022
Will this fit this model and how many do I need?
For model number MHW7000AG2
Hello Tiffany,
Thank you for the question. The drum will need to a total of four shock absorbers. If you need help placing an order for them, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Crystal
October 12, 2022
Does this come with all 4 or are the sold individually?
For model number MHW5500FC1
Hello Crystal, thank you for your question. The shock absorber, part number PS12745426, will fit your model. It is available individually. You will need four shock absorbers. If you have any follow-up queries, please reach out to customer service. We are available seven days a week. Glad to be of help!
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Lorenzo
November 9, 2023
How to replace the 4 shock absorbers with above model number? Is your parts OEM or replacement? Thanks
For model number wfw97hexl2
Hello Lorenzo, thank you for contacting us. We only sell OEM parts directly sourced from the manufacturer. We are providing you with the instructions to replace all the shock absorbers:
To replace the front shock absorbers:
1. Remove the top by taking out the three screws from the back and push the top back a little and lift it off.
2. Pull the detergent dispenser out by pressing the tab, and remove the control panel by removing all the screws.
3. Remove the door latch screws and push the latch in.
4. Remove the door seal.
5. Remove all the screws from the front panel and lift it off.
6. The shock absorbers can be seen at the bottom of both sides. There are two locking tabs on the shock absorber at the top and the same on the bottom.
7. Press the tab with the flat blade screwdriver and turn the shock absorber and hold. Go from the back and press the tab down and release it. Follow the same procedure for the bottom tab. Then you will be able to turn and remove the shock absorber.
8. To install the new shock absorber, place the shock absorber into the cutout at the bottom, press it down, and turn it clockwise. Now for the top, extend the shock absorber so it will fit through the hole in the mounting bracket and turn it clockwise so it will lock.
Follow the same procedure for replacing the other shock absorber, and install the front panel, door seal, door latch, control panel, and top panel back.
To replace the back shock absorbers:
1. Remove the rear access panel by removing all the screws. Next, remove the rear access brace and you will be able to access the back shock absorbers.
2. Repeat the procedure the same as mentioned for the front absorbers, and reinstall the rear access brace and rear access panel.
We hope this information is useful!
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Ivelisse
December 3, 2023
Este es el precio por unidad o x las 4
For model number Shock Absorber W11415987
Hola Ivelisse, gracias por tu consulta. La pieza se vende individualmente, este es el precio por unidad. Esperamos que esto ayude.
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Rich
12 days ago
How many shocks are in my unit. Walks really bad when spin drying.
For model number WFW72HEDW0
Hello Rich, thank you for the great question. Based on our research, your model comes with four shock absorbers, two in the front and two in the back, all having the same part number: PS12745426. We hope this information is useful!
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Steve
August 25, 2023
Does my model need just 1 shock absorber, W11415987, or does it need more?
For model number WFW86HEBC2
Hi Steve, thank you for your inquiry. Our research has found that your model requires 4 Shock Absorbers. We hope this helps.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS12745426
Manufacturer Part Number: W11415987
Manufacturer Part Number: W11415987
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