JVM1428WHC01 General Electric Microwave - Instructions

We purchased our Microhood oven about 4 years ago along with the extended warranty package offered thru home depot. Within one year, the problems began. Each year the secondary switch would go bad rendering the microwave useless. If you have 3 small children like we do, you tend to use it a lot. We sure take the microwave for granted.

Each time G.E. would fix the problem at no charge. Ths time - the warranty had expired and GE wanted to charge us $80.00 for service call plus parts and labor. We estimated the cost to run at least $150.00 or more.

To top it all off, GE was going to have a service tech avail for over 2 weeks. This is poor customer service and completely unaccceptable.

Because this was a recurring problem, I figured it was the same part that had being going bad since we purchased the appliance. I decided to order the part "secondary switch" myself and attempt to fix the microwave on my own.

I ordered the part last Tuesday, the part arrived last Friday. Within 10 minutes I had the microwave apart, replaced the part and had the microwave back in working order.

PartSelect saved me over $100.00.

We are very satified with PartsSelect, I would recommend them to anyone

I broke the tray glass in the microwave cleaning it so this was a no brainer. The best part of this was the PartSelect experience. I ordered the part on the 30th of December and received it on 3 Jan!!! I have used PartSelect before for fridge repair and had the same experience.

The microwave had been working fine until one day when the timer counted down but the heating motor (or whatever you call it) would not come on. So the timer would count down but nothing inside would get hot. I did not know what it was for sure but decided to take it apart and look. Once I had the control panal off, I found three small wired switches inside. One of these switches appeared to have shorted out. So I searched online and found Partselect.com. I found a matching switch , ordered it (arrived in couple days), put it in, and VOILA it works! Thanks Partselect.com.

I've been fixing and taking things apart since I was a kid. I hoped that it was a bad switch in the door. Got out my test meter and check the 3 different switches. All 3 tested good, but one was a bit hit and miss. It would work if the microwave was on its side and wouldn't when it was set flat. I found the switch online and installed it. Took care of the problem.It was a whole lot cheaper than buying a new microwave. Thanks! Bill Brown, Fridley, MN

No actual repair was necessary. However I do want to thank PartSelect for sending a replacement so quickly.

I ended up breaking one bulb trying to remove a burnt bulb for replacement. We then tried removing the other bulb and it wouldn't come out either. I googled the problem and found PartSelect and an explaination of the problem. Heat from either the stove or the bulbs had fused the bulbs into the sockets. Comments on the problem explained that you just remove the bottome pannel (we had seven screws), unplug the old sockets, insert the new and new bulbs and reattach the panel. It was quick and no problems to correct. We did discover the microwave was on its own breaker, make sure to disconnect or cutoff power to the microwave before you start.

I used the kitchen knife to remove the inside cover on the door. There are tabs which hold it in place along the vertical sides. Then removed the two screws holding the handle in place and replaced it with the new handle. Replaced the inside door cover. Thanks for the tip on using the knife to remove the inside cover!! It was easy!

This repair could not have been easier! The website was great at helping to identify the problem and the part needed. Users discribing how they did the repair gave me the confidence to do it myself. I got the part the day after I ordered it, installed it and my microwave was a good as new! It was as simple as unscrewing seven screws to remove the bottom of the microwave. Then two more screws to remove the part. Unplug the broken drive, plug in the new one and screw everything back together! Don't forget to unplug your microwave before you begin.

Great website!

Loosen screw holding glass cover plate in place over bulb. Glass cover plate will swing down. Unscrew bad bulb, replace with good bulb, reset glass cover and tighten screw.

Upon taking the faceplate off (unplugged power source first) I found one of the wires going to the THERMO SW-TCO SENSE TEMP was completely burned away. I cut back the wire and spliced a new section with heat shrink connectors and I replaced the THERMO SW-TCO SENSE TEMP. I plugged the power back in and it works great.

Removed upper cover. Removed screws in cover plate & motor mount. Removed inner cover with pop screw inside microwave. Reversed procees to install new motor.

I first took the filters of the exhaust and then removed the screws on the bottom of the combination microware hood fan. Once the 6 retention phillips head screws were removed from the bottom of the microwave, and the hinged bottom "door" lowered the motor was exposed. I removed the motor by removing the two phillips screws and unplugged the motor. The hardest part was finding a replacement on the net because most shops did not give enough details or pictures to know if a part was exchangable or a replacement. Partselect.com listed the parts, motor voltage, and had pictures so that I was comfortable with ordering. The part arrived the day it was scheduled to and I simple reversed the process and within 5 minutes I had the microwave motor in and back together. It is nice to do business with a place that also gives you a returns policy upfront.

First i pick up all the tools that I thought would be needed for the door handle replacement. I looked at the exploded diagram online, but did not know how to remove the inside panel to expose the handle mounting screws? I did not want to break any more plastic parts by pulling to hard on the old weaken parts. I have 30 years experience repairing office and banking equipment but never took a microwave apart.. Next I read two reviews by two different women explaining how easy it was to take off the inside panel with a butter knife---yes a butter knife. The knife worked great and I never would have used a knife. Everything just unsnapped from there on. Thank You to those women.

I looked up the parts of the microwave on Part Select to see if there might be something I might be able to do myself. I found that the Cooking Tray drive motor was the problem. I ordered the part and got it the very next day. I loosened the 6 screws to the lower part of the microwave and then the two screws that held the part in place. I removed the element and pulled the wire plug from the element, placed the new element back in with the screws, repluged the wire, placed the lower cover back to the microwave, tested the microwave out and, is still working quietly as if it were new. Thanks to part select.com it was easy.

After finding the part on PartSelect, ordering it online, receiving it quicker than expected -- it took me 5 minutes to unscrew the bottom cover of the microwave, take off the old motor, replace with the new motor, screw the cover back on and test the WORKING cooking tray drive motor.
Very impressed with the efficiency of PartSelect. It's web page was easy to navigate. Thanks.