JDB9800CWS2 Jenn-Air Dishwasher - Instructions

Turned the dishwasher in its side. Used the video step by step. This is why we purchased from this site

Our new drain pump arrived with 2 clips broken. So we switched the housing with the old pump and installed
Used youTube video for step by step instructions

Take out the upper dishwasher rack. Place the adjuster towards the back of the upper each place attachment clips to secure adjuster and the adjuster clips to the back of the housing. Check to back sure adjuster move up and down and click back into place. Your installation is complete. Good luck!

Removed the upper rack and replaced both side with new upper rack adjusters that are now metal and not plastic!

I could not effect a repair because the parts did not arrive on the promised date and after several calls I still do not know when they will arrive or even if they have been shipped.

After replacing garbage disposal. I referred to you video you sent me when i received the new replacement hose. That made it look very easy to install. Thank you for all your help and support.

Still not sure it is repaired. Still have water leakage around upper edge of door on control data panel. We just experienced an issue with the auto drain system, the first since door seal repair and door latch replacement???? Is the latching mechanism suppose to secure the door?
If so it isn't?
Not a great success story. A new washer may be in the cards

PartSelect intentionally shipped obsolete part that could not possibly fit a dishwasher. The part looked to be a rectangle door seal for a freezer/ref. You make it impossible to return the part. I find it interesting that you sent the correct install video and wrong part.
Suggestion: After you print a shipping label take a picture of the part and shipping label before it is boxed. The customer should not have to send you a picture of the wrong part and the serial number of the appliance for a refund. You did not need the serial number to ship it.

I will never use your company again William Dewberry

I followed the video and even though my dishwasher was slightly different from the one shown, everything worked well. I was lucky that I had enough clearance to pull the dishwasher away from the countertop far enough to make the repair, without having to remove any dishwasher wiring below. I replaced both side tracks, even though only the left side was broken.

In this case the dishwasher had already been installed for a few years. After removing it, we inspected it and saw it needed a bit of TLC. The transport wheels on the back were missing, making it harder to move around without scratching the tile and some of the original hardware was rusted or broken off. I looked up the parts easily here on PartsSelect using their parts breakdown diagrams and was glad to see what I needed was still available. We had a licensed plumber relocate the hot water line and drain for us to make things a bit easier.
A licensed electrician had also moved the power line over to the new location and left a wire sticking out of the bottom of the wall to hardwire the dishwasher in again. We decided to convert the dishwasher to be able to be plugged into a standard 20amp wall outlet instead. We had already purchased a kit with a nice long cord and strain-relief snap on plastic fitting that snapped onto the metal incoming power box on the bottom front of the dishwasher. Using the supplied wire nuts, etc., we connected the wires and ground wire to the proper wires from the dishwasher and ground lug. We put the dishwasher aside and then went to work on converting the power wire coming out of the bottom of the wall, to a conventional outlet. I am mentioning all this because in our first attempt we unfortunately put the receptacle a bit high off the floor and the new power cord plug end, stuck out and hit the back of the dishwasher so it would not go all the way in and was sticking out from under the counter top. I tried using one of those flat adapter cables, but even that still stuck out to far. So we ended up relocating the outlet box as low as we could on the wall and this allowed the plug to stick out into the opening area at the bottom rear area of the dishwasher so it could now be slid all the way in under the kitchen counter properly. I hope that bit of trial and error will save you some time if you ever decide to go the pluggable route too.
The new installation required the use of the dishwasher side mount brackets, so we had to purchase a replacement set of those, complete with the hardware to screw them down.

This project took a bit longer than planned due to the power plug problem, one which we will remember for any other similar appliance relocation projects, as well as the time to get our new parts in that we had to order, but other than that the rest went smoothly and the dishwasher was relocated successfully.

Pulled dishwasher out of compartment, removed all parts underneath. removed inner parts, removed pump assembly. Installed new pump assembly and grommet. Reassembled in reverse order, test ran and unit was operating normal and no leaks.

Per suggestions from other reviews, I looked for You Tube videos for replacing this part. The video I used was completely necessary, but moved way too fast, so required lots of stopping, rewinding and starting again. But I managed to get the old rack adjuster removed and the new one installed without too much trouble.
Then I tried installing it in the pull-out rail. The front connector on the new adjuster would not fit into the appropriate slot. Initially I thought maybe the part was defective, but determined that the dimensions were as accurate as my eye and tape measure could evaluate. Finally, I settled on the expedient of filing away at least 1/16" from one edge of the slot so that the connector would drop into place.
Not sure why this discrepancy existed but the problem appears to be resolved.

It was ok but screw holes were not in the right spot but we put one in and that is sufficient for now. It prevent thing from follow under it.

It was wrong part. Visual in diagram does not clearly show what needs to be replaced. Old part just broke so we do not know what needs fixing.

Total repair time after watching videos was 53 minutes. I estimate I saved between $200 to $300 by doing this myself. If you have any DIY skills, don't hesitate to replace the detergent dispenser yourself.