363950 Kenmore - Instructions
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Bake element cracked on its own
Flipped the breaker. Removed shelf, Find the right size nut socket, unscrew the two screws, pull the element out a little bit, disconnect the wires (on pretty tight), pull out element, clean out any mess in the oven, compare element with new one to make sure its the same size and such, connect wires to new element, replace screws, flip breaker back, turn on for a few minutes to make sure it works. Piece of cake.
Parts Used:
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Timothy from Cordova, TN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
626 of 637 people
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Oven took 30 minutes to get to 380 degrees-no hotter
First I searched this site and read about the repairs - which made me feel like my husband could do it with ease. Then he removed two screws inside the oven, removed the broken element (didn't know it was broken til removed) and replaced the new one - just like that! The real key was being able to read how it was for other people who had already done it. That's the only reason I'm submitting my storey. Thanks
Parts Used:
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Sandra from Hayward, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
388 of 392 people
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Door would not automatically close.
Symptom: Door did not close automatically. Also had found small chunks of black plastic on the floor. Refrigerator door was slightly lower than the freezer door.
One false start because I did not realize both of the door-closing cams had disintegrated and I had only ordered the cam without the hinge.
Purchased part 290199 Hinge Assembly. It came with matching door-closing cam. (Had not known so I also purchased the cam 297995 separately). Next time I will know to only purchase the Hinge Assembly.
Replacement procedure took about 20 minutes including removing and replacing door shelves and their contents. Two people involved.
1. Remove all door shelves with contents and other contents on door.
2. Remove the top Phillips head screw holding the decorative plastic on the top.
3. Remove the two top hinge screws on top of refrigerator using metric #8 socket wrench. Second person made sure door did not fall off.
4. Lift the door off the bottom hinge pin. Second person holds door on it’s side.
5. Take off the bottom refrigerator cover
6. Remove the bottom hinge assembly screws using metric #8 socket wrench.
7. Mount the replacement bottom hinge assembly and tighten the two screws.
8. On the door bottom, remove the outer screw and loosen the inner screw using metric #8 socket wrench.
9. Replace the door-closing cam (or what is left of it) with the cam in line with the door and cam bumps away from the door.
10. Place the door back on the hinge pin (one person holds while the other person maneuvers the door bottom).
11. Replace the top hinge and reinsert the screws on top of the refrigerator. Dress the door so that it does not press hard on the rubber door gaskets (or the door will fail to shut automatically). Tighten the screws.
12. Replace the decorative plastic over the top hinge.
13. Open the door and replace the bottom refrigerator cover.
14. Replace the door shelves and all contents.
15 Close the door.
One false start because I did not realize both of the door-closing cams had disintegrated and I had only ordered the cam without the hinge.
Purchased part 290199 Hinge Assembly. It came with matching door-closing cam. (Had not known so I also purchased the cam 297995 separately). Next time I will know to only purchase the Hinge Assembly.
Replacement procedure took about 20 minutes including removing and replacing door shelves and their contents. Two people involved.
1. Remove all door shelves with contents and other contents on door.
2. Remove the top Phillips head screw holding the decorative plastic on the top.
3. Remove the two top hinge screws on top of refrigerator using metric #8 socket wrench. Second person made sure door did not fall off.
4. Lift the door off the bottom hinge pin. Second person holds door on it’s side.
5. Take off the bottom refrigerator cover
6. Remove the bottom hinge assembly screws using metric #8 socket wrench.
7. Mount the replacement bottom hinge assembly and tighten the two screws.
8. On the door bottom, remove the outer screw and loosen the inner screw using metric #8 socket wrench.
9. Replace the door-closing cam (or what is left of it) with the cam in line with the door and cam bumps away from the door.
10. Place the door back on the hinge pin (one person holds while the other person maneuvers the door bottom).
11. Replace the top hinge and reinsert the screws on top of the refrigerator. Dress the door so that it does not press hard on the rubber door gaskets (or the door will fail to shut automatically). Tighten the screws.
12. Replace the decorative plastic over the top hinge.
13. Open the door and replace the bottom refrigerator cover.
14. Replace the door shelves and all contents.
15 Close the door.
Parts Used:
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Gary from North eastham, AL
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
180 of 194 people
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Bake element burned out
I turned off the power to the oven at the breaker. Then I removed the two screws from the old element, pulled the old element out about 3 inches and disconnected the wires from the element and installed the new one.
Parts Used:
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Laura from N. Little Rock, AR
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
202 of 273 people
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lower bake element broken
Removed 2 screws that hold element and pulled old element out about 2 inches to disconnect the wires from the old element. Connected the new element and remounted to rear oven wall. Very simple and saved a visit from the appliance repairman.
Parts Used:
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David from Nye, MT
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Pliers
107 of 169 people
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Daughter dropped dish on element......broke it!
First I removed the two screws that hold the element in place. I then pulled the element out about 3 inches and disconnected the two wires
the repeated the process to complete the installation.
Relly easy.
the repeated the process to complete the installation.
Relly easy.
Parts Used:
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Danny from Trinity, NC
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers
73 of 75 people
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ice stalactites were drooling out of the icemaker and gumming up the cubes in the receiving tray.
I first shut off water flow to the fridge. Examination of the package (which was not exact in appearance to the original) demonstrated that the electrical connectors were well-insulated so I arrogantly and successfully proceded without disconnecting the power. My fridge is old enough that the model doesn't appear exactly on anyone's list so I wasn't alarmed that it took an extra 10 minutes or so to noodle out how to adapt the slightly different inlet cowling and electrical cord with extension, but the device is pretty simple.
Soon I loosened the two mounting screws with a nut driver, used a screwdriver to pry away the plastic snap-in housing over the electrical socket on the fridge inner wall and pulled away the electrical plug. The original water fill tube remained in its cavity, ready for re-use.
The new unit's mounting points matched the original screw locations perfectly, as did the fill cowling - which on the replacement icemaker has two possible attachment points. The new unit's electrical connector required an extension pigtail to adapt to my socket, but it was included in the package. The extra cable posed a minor cosmetic issue because it hangs in the collection basket a bit, but that will soon be remedied with a tie wrap.
After the water was restored and an anxious wait of a few hours, we had well-formed ice cubes that weren't all stuck together and the stalactites haven't reappeared.
Soon I loosened the two mounting screws with a nut driver, used a screwdriver to pry away the plastic snap-in housing over the electrical socket on the fridge inner wall and pulled away the electrical plug. The original water fill tube remained in its cavity, ready for re-use.
The new unit's mounting points matched the original screw locations perfectly, as did the fill cowling - which on the replacement icemaker has two possible attachment points. The new unit's electrical connector required an extension pigtail to adapt to my socket, but it was included in the package. The extra cable posed a minor cosmetic issue because it hangs in the collection basket a bit, but that will soon be remedied with a tie wrap.
After the water was restored and an anxious wait of a few hours, we had well-formed ice cubes that weren't all stuck together and the stalactites haven't reappeared.
Parts Used:
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Gerald from Benicia, CA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Screw drivers
91 of 132 people
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Ice maker stopped working
I unplugged the electrical connection. Then I removed the 2 screws holding the icemaker in place. I lifted out the old icemaker unit and put the new one in place. Then put the 2 screws back in and plugged in the new unit.
The icemaker started making ice very soon after turning the unit on.
The icemaker started making ice very soon after turning the unit on.
Parts Used:
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Dan from West Bloomfield, MI
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
84 of 117 people
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broken ice maker part
used a screwdriver to remove screw and unplugged part. Plugged in new one and secured with a screw.
Simple
Simple
Parts Used:
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Laura Beth from Mandeville, LA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
78 of 107 people
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Bake element burnt in half
TURNED OFF CIRCUIT BREAKER. Removed nut, washer and screw, pulled out electric burner about three inches, disconnected electric terminals and removed damaged element. Inserted new element into oven, connected electric terminals, pushed electric prongs back in, screwed element to back wall of oven....DONE Easy as 123
Parts Used:
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Betty from Athelstane, WI
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
92 of 154 people
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Door would not close and seal properly
I found a little piece of the door closing cam broke off. While inspecting the door I found the bottom section of the seal cracked.
Parts were received within 3 days. Door cam was simple to replace. Door seal was a little tricky but tips on packaging helped me prepare the seal by heating in hot water. Everything went together and my 17 yr old fridge works great again.
Parts were received within 3 days. Door cam was simple to replace. Door seal was a little tricky but tips on packaging helped me prepare the seal by heating in hot water. Everything went together and my 17 yr old fridge works great again.
Parts Used:
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Kevin from Enumclaw, WA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
42 of 53 people
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Ice maker quit making ice
the first thing i did was replace the water valve at the bottom of the refrigerator but that didn't work so then i spent more time researching the problem on your site and your diagnostic said to replace the ice maker so i ordered it, took the old one out, plugged the new one in and we had ice the next day.
Parts Used:
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Jeffrey from Bluefield, WV
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
40 of 53 people
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Quit making ice.
There were not two screws as the instructions said. There was only one screw and I had to firmly pull it out after taking out the one screw. Then, to put the new one in, I had to line up two slots on two knob-like things and push it in firmly. Then screw the one screw in.
Other than the two-screw problem, it was easy.
Other than the two-screw problem, it was easy.
Parts Used:
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Joe from Brentwood, TN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
37 of 49 people
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Drawer Slide Rails were broken
For the past 6 months I've dreaded trying to find the parts and make the needed repairs to the slide rails. I just didn't have time to search for part numbers and drag all the tools out. I even contemplated buying a new frig. I thought I would have to find the original "Owners Manual". How stupid was I?
Within 15 minutes the model number was determined and the parts (VERY EASY to find the exact part) were ordered. They arrived within a week (in a GE wrapper). I unscrewed two parts per rail and within minutes the repairs were done. It took me a lot longer to clean and wipe down everything to make the refrigerator look like new again. I bragged to all my friends (like I was some type of engineer) and have referred this website to many of them. What a fantastic experience. I saved over $1,200 and the hassle of moving a frig in and out of the house. Glad you're in business and on the web.
Within 15 minutes the model number was determined and the parts (VERY EASY to find the exact part) were ordered. They arrived within a week (in a GE wrapper). I unscrewed two parts per rail and within minutes the repairs were done. It took me a lot longer to clean and wipe down everything to make the refrigerator look like new again. I bragged to all my friends (like I was some type of engineer) and have referred this website to many of them. What a fantastic experience. I saved over $1,200 and the hassle of moving a frig in and out of the house. Glad you're in business and on the web.
Parts Used:
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Mikki from Tooele, UT
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
32 of 34 people
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ice maker leaked water slowly and froze the cubes together
The replacement ice maker that GE supplies for my old refrigerator is a little different than the original. The electrical plug changed from a round plug to a square one. They include an adapter for it, but DON'T USE IT. There's not enough room for the bulky cord and connector. I got a much cleaner installation by taking apart the old and the new ice maker, and then splicing in the old connector into the new ice maker. You need to carefully unscrew a circuit board inside to wire it in, and it'll be more secure if you solider 3 wires instead of using crimp connectors. The instructions also tell you to use your old 'ice breaker', but it won't fit on the new ice maker. I just left the new ice maker's ice breaker on, and it seems to work perfect.
Parts Used:
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Steven from Cave Creek, AZ
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
41 of 62 people
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