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11028132413 Kenmore Washer - Instructions

All Instructions for the 11028132413
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Scratches in Surface
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.
Parts Used:
Touch-Up Paint - White
  • Michelle from Richardson, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
64 of 125 people found this instruction helpful.
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Loud grinding noise when the washer was in use.
1.) disconnect power to your washer. Turn off water supply and disconnect from the washer.

open the washer top and remove plastic cap from the wash plate

2.) using 7/16 socket, remove bolt from the wash plate. If you can't remove it with a socket , I recommend using impact wrench.

3.) remove wash plate ( you might need to spray penetrating oil or wd40 inside the bolt hole to loosen it.
Check to make sure the wash plate gear grooves are not worn down, if they are, replace it.

4.) using your Maytag specific spaner nut wrench, remove the spaner nut from the shaft of the gear case. This should be right underneath where the wash plate was. If you can't turn it by hand , use a rubber mallet or hammer to encourage it.

5.) some people remove the wash basket at this point. I don't think it is necessary.

6.) close your washing machine. Tape the top closed to keep it from flying open. Tilt your washer back and prop it up where you have access to the underside of the washing machine.

7) remove motor rotor bolt and pull rotor off of the motor.

8.) disconnect the two wire connectors that supply power to motor. using a socket, remove bolts that are keeping motor attached to the gear case.

9.) Now that the gear case is all the is remaining on the underside, you can remove the 4 bolts that are holding the gear case to the washer. Now try to pull gear case out.

10.) if gearcase will not pull out, lower washer back to upright position. Spray penetrating oil or wd40 around the shaft of the gearcase and allow it to sit for 5-10 minutes. Using a hammer, lightly tap on the shaft of the gearcase and it should now fall out. ( you might have to apply penetrating oil again, or apply more force with the hammer.

11.) reinstall motor to new gearcase. Insert new gear case to the washer. Reinstall bolts and reconnect power supply wires.

12. ReInstall spaner nut inside the washer, reinstall wash plate.
Parts Used:
Gearcase
  • Charles from STARKVILLE, MS
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Screw drivers, Socket set
32 of 37 people found this instruction helpful.
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replaced drain hose that was missing
slipped the new drain hose on and with locking plyers slipped the wire clap in place after three trys
Parts Used:
Washer Drain Hose
  • Delmar from EAST TROY, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers
11 of 16 people found this instruction helpful.
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Both outside door handles turned very beige
Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you
Parts Used:
Spray Paint - 12 oz. - White
  • Howard from Boynton Beach, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
22 of 50 people found this instruction helpful.
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washer would not fill, all 4 valve solenoid checked good.
The valve is a 4 solenoid valve, which has Temp. sensor molded into the valve body mixer center outlet. No mention of it in the troubleshooting. it has a 2 pin plug. it was shorted zero ohms.
New one measure open infinity. I also purchased the control module as the troubleshooting said to if solenoid checked good which all 4 read 1310 ohms , i purchased and replaced control module, no help. the guide is outdated for these new high tech washers. If this happens again. I will just unplug the 2 pin plug on bottom of valve assembly. By the way the 2 clips that hold the washer top in place are very difficult to remove and re install.
Parts Used:
Water Inlet Valve
  • Dewey from BURKBURNETT, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
9 of 11 people found this instruction helpful.
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The main knob insert snapped.
Nothing to it. Just remember to put the insert in the knob, NOT on the selector stem. Line up the flat part of the insert with the flat part of the stem and push the knob in place.

Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.
Parts Used:
D-Shaped Knob Insert
  • Larry from HICKORY, NC
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
7 of 10 people found this instruction helpful.
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I cross threaded the cold water hook up to the washer
If you take the back off the machine, it's a lot easier to detach the control bridge. Saved a lot of time and did not need to stretch your fingers
Parts Used:
Water Inlet Valve
  • Steven from Fall City, WA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Wrench set
7 of 13 people found this instruction helpful.
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Worn out splines connecting transmission driveshaft to agitator.
DIY'er working on a Maytag Centennial type washing machine should be aware that replacing a a transmission or agitator due to worn out splines is only half a job done well. I originally replaced my transmission due to worn splines, only to discover later that the worn agitator splines caused the new transmission splines to wear out at an accelerated rate. Transmission and Agitator should be replaced together, along with a new Agitator mounting bolt. There are plenty of video's online of how to do this repair so I won't get into that here. Just wanted to drop the above sage advice. Transmissions for these washers aren't cheap.
Parts Used:
Washer Washplate Screw
  • Thomas from MILLBURY, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
3 of 3 people found this instruction helpful.
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Water Inlet Valve inoperative
Washer would start cycle and return a CL error. No water would flow into the tub. Researched problem and probable cause. Ordered new water inlet valve. Once received, disconnected water hoses and electric plug and removed rear upper access panel (5 screws). Used thin putty knife under sides of front control panel to disengage spring clips. Once access to the faulty valve was attained, removed electrical harness and valve mounting screws. Installation of new valve was reverse process. Figuring out how to raise the front panel for access to the valve was most difficult. Found a YouTube video showing how; it was easy from there. Entire replacement took about 30 mins max.
Parts Used:
Water Inlet Valve
  • Brian from FAIRBORN, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
3 of 3 people found this instruction helpful.
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washer would start then stop with everything flashing
UNPLUG WASHER FROM WALL PLUG
Watch u tube on how to remove top and also cover on top circuit compartment
First find the service book taped inside front. PLUGand read to read codes
call up the error codes flashing
the code indicated a defective lid latch.UNPUG WASHER
went through testing the switch one of the contacts was defective and intermittent.
UNPUG WASHER unpug J connect from circuit board remove wiring and connect from lid
new wiring harness goes back same as old one and mount new lid switch. done
Parts Used:
Lid Lock Assembly
  • Lee from MURPHY, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
3 of 4 people found this instruction helpful.
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The wash plate cap was broken and had to be replaced.
I used a small flat head screwdriver inserted into slots just under the cap and pried off the cap. The cap should come off very easy.
Replace with the new cap.
Parts Used:
CAP
  • norvin from SOMERSET, NJ
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
2 of 3 people found this instruction helpful.
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the impellar mechanism wore out so stopped aggitating
Popped the cap , used a socket to unscrew the bolt (it was stripped so ended up having to cut off bolt) Took off old impellar and replaced, installed a new bolt, replaced Cap and it was fixed.
Parts Used:
Washer Washplate Screw
  • Stephanie from INDEPENDENCE, KY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
2 of 4 people found this instruction helpful.
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Top panel was rusted above soap drawer
My husband watched numerous YouTube videos before tackling it.
Parts Used:
Top Panel
  • Cheryl from ELMIRA, NY
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set, Wrench (Adjustable)
1 person found this instruction helpful.
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Washer hoses due for replacement
Replaced each hose. Did discover that either hose can be used for hot or cold water lines. No longer required to label hot and cold replacement hoses.
Parts Used:
Fill Hoses 5 Feet - 2 Pack
  • James from PINE MOUNTAIN, GA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
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Door alignment
I was sent the wrong part , when I questioned them said they did not have it so was directed to Whirlpool and they are making it and I might get it in May
Parts Used:
Screw
  • Amy from INMAN, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
1 of 3 people found this instruction helpful.
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All Instructions for the 11028132413
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