11027721600 Kenmore Washer - Instructions

I was familiar with the Kenmore / Whirlpool direct drive mechanism but at first I could not determine how to release the console. I finally found the end cap trim pieces would pop off revealing the 2 screws that hold the console in place. After removing them the console flips up and over the backboard. I then removed the 2 clips that hold ... Read more the cabinet to the backboard, unpluged the lid switch connector and then tipped the entire cabinet forward and off the frame. This gives you access to the entire washing machine mechanism.
Next I released the 2 metal clips that hold the pump on and push it out of the way leaving the hoses connected. Next I released the 2 clips that hold the pump on, these clips also have a screw to secure them. I was then able to set the motor to the side without removing any wires.
The coupling parts had broken and were already off of the motor shaft and the input drive shaft of the transmission. I put the new drive parts on and had to tap them down untill they were flush with the end of the shafts. I then put the rubber coupling on the transmission drive end and aligned the motor drive to mate into the other holes in the coupling as I put the two back together. I then re attached the 2 motor clips with screws and reinstalled the pump with it's clips. I then reinstalled the cabinet onto the frame and replaced the cabinet clips. I then plugged in the lid switch connector and flipped the console back over and screwed it down. I then reinstalled the trim caps that had me stumped to begin with. The unit tested out OK.

Disconnected old power cord inside control cabinet, removed strain relief , then removed damaged power cord. Reinstalled new cord with new strain relief.

Just removed the broken part and replace it with the new one.

Replacing the fabric softener dispenser was very easy. It just snaps on. Make sure you line up the tabs with the holes in the agitator, otherwise it will not stay on and will fly off and break in the spin-cycle. This is how the first one broke to begin with.

Removed cap, used a wrench to remove nut for agitator, put new one in place put nut back on and the cap back on and started washing clothes easy fix saved me $300.00 Thank you

unscrewed a bolt, pulled top agitator out and replaced parts and reinstalled.

I tried to remove the outer console to get to the tub wear pads easier. This proved difficult for me for some reason. So I tipped the machine on its back at about a 45 degree angle. You will see the tripod support holding up the tub. The pads lie in between the bottom of the tub and on top of the tripod support . You won't be able to ... Read more see the pads since the are on the top of the support, but you will see the two insert tabs of each pad sticking out. There are about 120 degrees apart from each other. I pushed up on the tub and slipped the piece of wood in between the tub and tripod support close to the pad. Taking a screwdriver and hammer I punched out the wear pad insert tabs. You can replace the old pad with the new one by using some force with your hands. Some pop right in and some you need to use a little leverage, maybe with the piece of wood you used to hold up the tub. Be careful not to get the pads greasy, keep clean as possible. Worked great.

Ordered part PS3408149 from partselect.com. Lifted Washer control panel with putty knife. Removed hinges (regular screwdriver, used as a crowbar rather than screwdriver) holding control panel to washer body. Moved washer body panel out of the way, and reviewed level sensor/level selector switch. Take handle off front of selector switc ... Read more h. Twist selector switch off from inside (90 degree turn till square inset lines up withsquare hole, then it will come out). Insert new selector switch. Remove old tubing. Fish new tubing through where old tubing was. Cut off extra tubing, then push tubing onto selector switch and tub basin (where old tubing was). Put washer back together. Done. Worked perfectly.

The switch just snapped out of the holding section and the new part was snapped back into its place. He put the top section back on and it worked! Being a woman not knowing anything about repairing machines, I thought it went very well. I just googled my problem with the washer, it sent me to this site saying what they thought was the pro ... Read more blem, I live chatted with someone and they confirmed the solution. I ordered the part and it came in 2 days and my husband fixed it. And now I have a working washer again. Thank you for your site. Anne

Coupler is design to break when washer is overloaded or out of balance. Saves the motor from being burned out. Very easy repair. Unhook washer hoses and electrical plug...tip washer on side if there is no bottom to washer instead of removing side panels. Unhook clamps to water pump using flathead screwdriver. Water pump comes off wit ... Read more hout unhooking either of the two hoses. Remove 2 electrical connections and two clamps from motor using socket and screwdriver. Motor pulls out very easy...make sure you are holding motor so it does not drop onto floor. Remove motor mounting plate with socket. Remove old coupling using stubby flat screwdriver from both motor and transmission shafts. Install new coupling on transmission by placing a large socket onto plastic piece of new coupling and tapping lightly with hammer until flush with shaft. Install rubber piece of coupling...tap new plastic piece onto motor shaft using socket and hammer. Reinstall motor mount. Turn motor shaft so coupling pieces are aligned. Reverse order to reinstall motor and pump. I tilted the tub slightly when reinstalling the motor and pump as it is a tight fit...just be patient during this step.

The last step in this process is to go tell your wife that she in fact is NOT getting the new $2000 front loading washer and dryer set she saw at Lowes because you just fixed her washer for $20 including shipping.

It really is an easy fix...takes longer to unhook and move the washer than to replace part. Thank You Partselect for your excellent website and speedy shipping of product.

will not go over step by step here as there are already a multitude of stories on site with exact situation as mine who have already done so.. What I will say is that PartSelect is easily the absolutely best site on the net for a complete problem diagnosis to finished repair experience. Just input your model # and describe the problem and ... Read more you get instant diagnosis probabilities along with access to a long list of customer Q & A and reviews, along with step by step videos on diagnosing, dis- assembling, and re-assembling along with links to all parts needed and also some secondary tips along the way. The prices are fabulous (example: I got a clutch assembly kit with several parts and 2 additional parts as a just in case for $55 shpg incl, while my local appliance parts place wanted $59 plus tax for just the main part in my assembly kit with a no return policy and no part guarantee, plus it was only 1 day more to have PartSelect pkg arrive than I would have gotten part from local store). This site is FABULOUS !!!

Clutch was noticibly worn compared to new part. Direct drive flange had broken, this part should be steel. found a you tube video that was simple to follow. no problems

Sprayed wd40 - limescale - boiling water , NOTHING WORKED after half an hour reapeted spraying and pulling the tub and shaking it back and forth - still nothing
Finally I replaced the center nut loosely than putting a piece of wood on top of it and with me holding the tub slightly high - my wife than whacked it hard several times , ... Read more I also was turning the tub every whack
When it came out it was full of rust and grime - it would have never come out without what we did
Replacing the the rubber washer was easy - machine works and no more leaking- thank you for your video which really helped to start the job

The only tricky part was figuring out how to get to the part. There were only two screws that seemed likely candidates to pop off the control panel (on the back at the corners). Fortunately for me the obvious answer was the right one...the panel lifted up and the new part went in - very easy.

Purchased lid trigger elsewhere but got the connector on line here after being told I would need to purchase complete wiring harness to correct. Once lid trigger was in i stripped the three wires that went to lid trigger and pushed thru the back side of the connector. Then I plugged into trigger. Now washer works again. Very easy to do.