11022032102 Kenmore Washer - Instructions

All Instructions for the 11022032102
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tub would not spin....burning smell
6 of 8 people found this instruction helpful.
  • John from Elm Mott, AL
  • Easy
  • Less than 15 mins
  • Nutdriver, Pliers
Unplugged washer. Pulled the washer away from the wall & leaned it back against the wall to access the underneath side of the washer. Disconnected water hoses to the pump with water pump pliers. Have drain pan handy to catch the water, approximately 1 qt. Remember which hose goes to the proper place. Removed two retaining screws/st raps allowing the motor to be seperated from the transmission. There is enough slack in the wiring to allow you to drop the motor without disconnecting. You do not need to remove the water pump. Removed old coupling & replaced with the new one. Make sure you use the "new style" replacement coupler or you will be doing this repair again very soon! Schematics are available online.
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counter balance spring
6 of 8 people found this instruction helpful.
  • douglas from Angleton, TX
  • Really Easy
  • 30 - 60 mins
first remove your washer cabinet from unit. Next on your back left bottom is where your new spring goes. In my case my spring was broke making the washer spin out of balance. Repair with your new spring, and install cabinet back place plug it in and wash a load of cloths. Wow what a difference!!!! job took about 20 minutes. Very Happy
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Coupling on Whirlpool Washer gave out
5 of 5 people found this instruction helpful.
  • Ronny from Santa Monica, CA
  • Easy
  • 30 - 60 mins
  • Screw drivers, Socket set, Wrench set
The coupling, made of plastic and rubber, on our Whirlpool washer gave out. Done the same repair nine years ago and knew what to do. Here is a short summery:

1. unscrew the 2 screws that hold the control panel on top of the machine in place

2. unscrew the screws that connect the housing with the back panel
... Read more >3. pop the 2 clips under the control panel to release the back panel

4. with the back panel loose disconnect everything
that is pushed, screwed or clamped on and take the back panel off (don't worry about remembering where things go, everything can go only one way together again)

5. slightly lift the housing of the washer in the back to remove, that gives you access to the coupling in front of the machine

6. I personally like to put the washer on its back and do the repair that way. However, if you want to
leave it standing that is gets you there too.

7. take the screws out of the brackets that hold the pump (the thing with the two hoses attached to it)
in place and snap off the brackets; lift up the pump and put aside

8. you can now remove the broken coupling

9. check for any fragments and clean off what needs to be cleaned

10. replace the coupling

11. reverse the order of steps 1 to 7; make sure that the all electrical connections and hoses are connected!

12. test
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washing machine stuck on drain cycle
17 of 41 people found this instruction helpful.
  • Matthew from Wauwatosa, WI
  • Easy
  • 15 - 30 mins
  • Screw drivers
Siphon break kit keeps washing machine from continuing to siphon after rinse/cycle -- like emptying a pool with a hose. Fixed the problem of the tub never filling due to siphon draining out water as it's being put in.
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Loud Screeching noise when draining water
5 of 5 people found this instruction helpful.
  • Steven from Port Saint Lucie, FL
  • Easy
  • 15 - 30 mins
  • Pliers, Screw drivers
On this model, no need to tip washer on back. Tilt console back and disconnect lid switch. Remove two clips holding back to top of washer (under console). Then remove top and front as directed in the video. The pump is accessible from the front of the unit, just below the tub. Hose clamps are easy to remove/replace. Took more time to wipe inside of washer clean than to remove/replace the water pump. Total time was just over 30 minutes.
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drum SLAMMING into the back of the washer when sipnning
5 of 6 people found this instruction helpful.
  • WILLIAM from DAYTON, KY
  • Really Easy
  • 15 - 30 mins
  • Screw drivers, Socket set
I just replaced the spring just like the vid show me.it run's like a new one-I bought it used about 5 yr's ago
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washer shakes and was very noisey
5 of 7 people found this instruction helpful.
  • william from lindside, WV
  • Really Easy
  • Less than 15 mins
researched the problem from the web-site.found the three most common things that would cause the problem.inspected the washer to see if there was evidence that one of the described parts had falled,and found that the tub wear pads were missing do to wear.simply replaced and it solved the problem. Thanks for the information.
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Tub not spinning or agitating, but could hear motor working.
4 of 4 people found this instruction helpful.
  • MICHAEL from CLEARWATER, FL
  • Easy
  • 15 - 30 mins
  • Pliers, Screw drivers, Socket set
Disconnected power, all hoses. Tilted washer backward to see underneath. (Placed sturdy 6" high object under back of washer to keep it from going flat on ground and possibly damaging hose connects). Looked for area where motor and transmission connect. Saw broken part (coupling). After trial and error, figured out how to remove pump and t hen motor, by removing strap type holding clips, and then broken part was accessible. Ordered part online and was easy to install and reassemble washer now that I knew how it came apart. If I had known the part name or number beforehand, I could have watched the replacement instruction video on this site, but I figured it out anyway, and I did it without removing the whole control switch panel and side panels/body of washer, like they do in the video. But..I guess they had to do that to give you a good view of all the parts and things they were removing underside. I recommend watching video for this part install,so you see what needs to be removed and how underneath, but then just tilting washer back to access underside, without all that control panel and sides removal.
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Washing machine making a grinding noise
4 of 4 people found this instruction helpful.
  • Tracy from Yuba City, CA
  • Easy
  • 30 - 60 mins
  • Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
Purchased and installed PS1485646 COUPLING, MOTOR (Direct Drive Coupling). We googled "Washing Machine making a grinding noise. Several people suggested coupling probably broken. We located some instructions online regarding dis-assembly, sure enough,the coupling was broken. We ordered the part from Partselect.com. It arrived in three days, replaced the broken coupler. Washing machine back in business for around $20. Hooray! Thanks, Partselect!
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Drain hose leaking
4 of 4 people found this instruction helpful.
  • Maryanne from BEND, OR
  • Really Easy
  • 30 - 60 mins
  • Pliers
Followed instructions other customers provided for hose installation. Haven't installed agitator dogs yet. Need to watch the video on your web site.
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The washer would drain, but was screaming while doing nothing else.
4 of 4 people found this instruction helpful.
  • Richard from JAMESTOWN, PA
  • Really Easy
  • More than 2 hours
The tough part was replacing the front cabinet.
I did consult the video for help on replacing the clutch spring.
Thank you for that bit.

I admit to taking too much apart, most of the cabinet back can be left alone.
Some of the plastic wire keepers/routers suffered, as well as the console hinges.

The ne wly reassembled washer works without a hitch, and truely it took me about 4 hours over several days to dissamble and reassemble.
It is louder in the audible range than before, but very serviceale for another 20 years, saints willing.
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Washer excessive vibration during rinse spin
4 of 4 people found this instruction helpful.
  • John from ODESSA, TX
  • A Bit Difficult
  • More than 2 hours
  • Pliers, Screw drivers, Socket set
Well, after resolving Part Select (PS) shipping issues (PS sent me two refrigerator glass shelves instead of a Tub Spring); And as it turns out they sent me the wrong part for the suspension pads, which I have returned for credit. It takes 3-4 weeks to obtain your credit BTW.

Well after removing the cabinet, agitator, wash bask et, plastic tub, all 5 springs, & pump suction line, I was able to access the Tub wear pads and suspension pads. As it turns out the suspension pads looked good.
Thank God, as PS had sent wrong parts. I replaced the wear pads, the 5 springs, and reversed the disassembly process. Took about 6 hours.
But washer works fine now, still vibrates, but does not walk across floor any more.
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washer would not spin or agitate
6 of 10 people found this instruction helpful.
  • Doreen from Ashtabula, OH
  • Easy
  • 1- 2 hours
  • Screw drivers, Socket set, Wrench (Adjustable)
I first took the 2 screws out and disconnected the wires, I got my parts ordered and when they came in I put it back together then plugged th wires back in. I really could not believe that I could do something of this nature but when I started it was easy. My boyfriend wanted to take the washer to a repair shop, but I said first I will take a look and see if it will be worth saving. Otherwise I will junk it. It cost me with shipping costs 41.00 I am very proud of my self.
But I read other peoples experience on fixing the same problem that I had so I gave it a try.
I will not hesitate to do other jobs myself. Doreen Finlaw
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The lid seal cracked and came off causing vibration
4 of 5 people found this instruction helpful.
  • David from Brookhaven, PA
  • Really Easy
  • Less than 15 mins
Slid the replacement on the lid and it worked like a charm - no more vibration.
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Retainer clip for the pump missing, caused pump to fail
4 of 5 people found this instruction helpful.
  • Matt from Roca, NE
  • Really Easy
  • Less than 15 mins
  • Pliers
Pulled hoses off, unclipped the remaining retainer clip, slid old pump off. Slid new pump on replaced the old retainer clip and put the new one on, replaced the 2 hoses, done. It took mabey 10 min.
The part got there in less that 24 hours from the time I placed the order, with standard shipping! I was impressed.
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All Instructions for the 11022032102
61 - 75 of 1015