11021292012 Kenmore Washer - Instructions

Unplugged the electric. Shut water off removed the hot and cold water lines. Take the 1/4 inch nut driver and loosen and removed the 1/4 inch head screws from the back panel to get to the water level switch. Pull the knob off of the front. Go to the back and remove the clamp off of plastic tube and remove from water level switch with the channel locks. To remove the old switch from back of panel twist old switch to the left you will hear and feel a click to loosen the switch. Remove the electric plug and remove old part. Install the electric plug into new water level switch and the plastic tube back on with clamp on new switch. Put the new switch back on the panel by twisting to the right until you hear and feel a click. Put the knob back on front and replace the back cover with the 1/4 inch screws and nut driver. Replace hot and cold water lines turn on water and check for leaks. Plug electric cord in. Ready to use washer

Removed the agitator cap, then removed the plastic, spring loaded retaining part (needed a square head tool). Once out, the cog retainer came out, replaced all four cogs, and replaced in reverse. Easy as pie & took 10 minutes!!

The video posted on this site will walk you right through the repair. Great service. Thanks!

Exactly like the video from the website

Replaced the suspension rods

This washer would not go into spin cycle without going out of balance no matter how we arranged the contents in the drum. We were looking to buy a front loader when I happened open this company with video instructions and positive comments from other people with the same issue. For the cost it was worth a try. Following the video and in less than one hour the washer was back in service. It now operates like the day we installed it new. Highly recommend this fix which should save you hundreds on a new washer.

removed the agitator and melted the retaining clips to loosen the retainer cover for the cogs. went simple after that.

I pulled out the old cap with my hands and jammed the new thingy into place. The lady of house did the repair. Easy

Removed top portion of agitator to expose the nut which held it to the shaft and removed the nut with a socket and ratchet. Removed the entire agitator and carefully took apart the plastic part which held the old directional agitator cogs (4 of them) and removed them and replaced with the new ones which I had ordered. I then reassembled the agitator and dropped it in place and fastened & tightened the one nut which I had removed earlier. The entire process probably took about 10 minutes and we immediately tried the washing machine and observed that the top portion of the agitator was turning exactly as it was supposed to and I am extremely pleased that I was able to make the repairs myself. This was a very pleasant process and I would highly recommend your business to my friends and relatives. Thank you very much for your efficient help.

Sincerely,

Ken Lancaster

First, I removed the (3) piece softener cup from the top of the agitator.
Then I removed the bolt from inside the top of the agitator.
The agitator drive assembly lifts out of the lower agitator.
A flanged plastic snap ring holds the (4) drive dogs into the drive assembly.
Use a small screwdriver to remove the snap ring.
Replace the (4) drive dogs, and reassemble in reverse order.

As far as repairs go, this one is really easy.

Part ordered was incorrect even though your website said that it was correct when I ordered it. Part sent back. Have since bought a new washer. Your contact person to return part was very helpful.

remove top of adigator and remove bolt. remove plastic clip and cogs.replace in reverse order.

Repair was simple and quick. Started by removing softener cup and removed bolt holding part that housed dogs. Removed housing and slipped of hold down clamp and replaced the 4 dogs then reversed procedure all took about 8 mins

Pop the top off the agitator, remove the bolt, pull off the agitator, pull out the part holding the cogs (dog ears),remove and replace cogs, reassemble. Works great now.

The repair went smoothy except for removing the screw that holds the upper agitator part from the bottom agitator. Once that was removed all went smoothly. Considering my washer is 17years old, I guess I should be happy that was my only problem. I followed the directions of the repairman in the video that was provided by the web site. Most of my parts matched his parts :). My husband was very proud that I repaired the washer and was able to diagnose the problem. Thanks for helping me save some $$$$. I'm pleased and am very happy to have solved the problem on my own. My husband teases me about hanging a shingle. Thanks, Zina