11021182012 Kenmore Washer - Instructions

I unscrewed the top cap by hand and used a socket wrench to remove the main center unit.
the rest was very straight forward.

First, I removed the (3) piece softener cup from the top of the agitator.
Then I removed the bolt from inside the top of the agitator.
The agitator drive assembly lifts out of the lower agitator.
A flanged plastic snap ring holds the (4) drive dogs into the drive assembly.
Use a small screwdriver to remove the snap ring.
Replace the (4) drive dogs, and reassemble in reverse order.

As far as repairs go, this one is really easy.

Removed the agitator cap, then removed the plastic, spring loaded retaining part (needed a square head tool). Once out, the cog retainer came out, replaced all four cogs, and replaced in reverse. Easy as pie & took 10 minutes!!

Started by replacing the lid latch assembly but this did not fix the problem. Parts Select representative suggested replacing the drive pulley clutch assembly. I order this and a new shift actuator. Had difficulty installing the new black shift actuator as it has a different electrical connection location from the original red part. The plug on the existing wiring harness would not reach the socket on the new black shift actuator. I had to remove the socket from the new black actuator casing so the plug would reach the socket. Washer is now working.

Followed video on your web site, and used that for ways to fix, good directions. If I was more organized it prob would of taken about an hour or less

This washer would not go into spin cycle without going out of balance no matter how we arranged the contents in the drum. We were looking to buy a front loader when I happened open this company with video instructions and positive comments from other people with the same issue. For the cost it was worth a try. Following the video and in less than one hour the washer was back in service. It now operates like the day we installed it new. Highly recommend this fix which should save you hundreds on a new washer.

Unplugged the electric. Shut water off removed the hot and cold water lines. Take the 1/4 inch nut driver and loosen and removed the 1/4 inch head screws from the back panel to get to the water level switch. Pull the knob off of the front. Go to the back and remove the clamp off of plastic tube and remove from water level switch with the channel locks. To remove the old switch from back of panel twist old switch to the left you will hear and feel a click to loosen the switch. Remove the electric plug and remove old part. Install the electric plug into new water level switch and the plastic tube back on with clamp on new switch. Put the new switch back on the panel by twisting to the right until you hear and feel a click. Put the knob back on front and replace the back cover with the 1/4 inch screws and nut driver. Replace hot and cold water lines turn on water and check for leaks. Plug electric cord in. Ready to use washer

I went on line to find out how take the adjetator apart. You just stand on the adjetator and pull the top off. Very simple. Once that wss apart I cleaned the dog area of dirt and old pieces. Install new dogs and put it back together. I was trying to make much harder than it was. Piece of cake.

removed the agitator and melted the retaining clips to loosen the retainer cover for the cogs. went simple after that.

The video posted on this site will walk you right through the repair. Great service. Thanks!

Exactly like the video from the website

Replaced the suspension rods

Removed agitator according to instructions, although upper and lower agitator did not want to separate. I used a steel rod and hammer to separate them by hitting lower agitator where bolt goes through. After removing and replacing old cogs, cog holder had to be tipped upside down to insert in agitator. I used a small dap of toothpaste to hold retainer in place while I inserted it in agitator. Works great now.

The repair went smoothy except for removing the screw that holds the upper agitator part from the bottom agitator. Once that was removed all went smoothly. Considering my washer is 17years old, I guess I should be happy that was my only problem. I followed the directions of the repairman in the video that was provided by the web site. Most of my parts matched his parts :). My husband was very proud that I repaired the washer and was able to diagnose the problem. Thanks for helping me save some $$$$. I'm pleased and am very happy to have solved the problem on my own. My husband teases me about hanging a shingle. Thanks, Zina

called daughter's boy friend