11020936990 Kenmore Washer - Instructions

I decided to order the part and attempt to install it. Actually was easy. Took my time and maybe took 90 minutes. Works great.

Well, after resolving Part Select (PS) shipping issues (PS sent me two refrigerator glass shelves instead of a Tub Spring); And as it turns out they sent me the wrong part for the suspension pads, which I have returned for credit. It takes 3-4 weeks to obtain your credit BTW.

Well after removing the cabinet, agitator, wash basket, plastic tub, all 5 springs, & pump suction line, I was able to access the Tub wear pads and suspension pads. As it turns out the suspension pads looked good.
Thank God, as PS had sent wrong parts. I replaced the wear pads, the 5 springs, and reversed the disassembly process. Took about 6 hours.
But washer works fine now, still vibrates, but does not walk across floor any more.

The tough part was replacing the front cabinet.
I did consult the video for help on replacing the clutch spring.
Thank you for that bit.

I admit to taking too much apart, most of the cabinet back can be left alone.
Some of the plastic wire keepers/routers suffered, as well as the console hinges.

The newly reassembled washer works without a hitch, and truely it took me about 4 hours over several days to dissamble and reassemble.
It is louder in the audible range than before, but very serviceale for another 20 years, saints willing.

to change it was 1,2,3
thank you guys

Slid off the old and slid on the new part. Actually my wife did it with no help and was rather pleased with her self on not needing any help except ordering it.

Slid the replacement on the lid and it worked like a charm - no more vibration.

Direct drive, no belt. Motor sounds like it's spinning but the agitator is not. Bought the coupling (that goes between the motor and the transmission) and replaced it in less than 15 minutes. Two screws and two clips to open the cover. Two clips to move the water pump out of the way. Two screws and two clips to take out the motor. Replace the coupling and reverse the steps.

Pulled hoses off, unclipped the remaining retainer clip, slid old pump off. Slid new pump on replaced the old retainer clip and put the new one on, replaced the 2 hoses, done. It took mabey 10 min.
The part got there in less that 24 hours from the time I placed the order, with standard shipping! I was impressed.

I pulled the hose off and notice their was a part # and I went online and type the part # and showed the part and cost. I order it and receive it within 3days. when the part arrive I replace the hose in minutes. If I can do so can you its that easy.

The video that was shown about how to perform the repair was spot on. I wasn't sure exactly what part I needed. I took the advise from you stating that these symptoms I described usually meant that the part I ordered was the correct repair In 65% of the cases. I was delighted to see that when I followed the instruction video, and the motor was removed, there was my coupling, In several pieces. At that point I knew that I ordered the correct parts.
Thank You,
Mario for Eastchester, NY.

I had replaced the door switch 3 weeks ago - I followed the tutorial that was provided by this site Removed control panel. Removed cabinet. Removed and replaced water level switch. Attached new hose and clamp. Cycled washer at all water level settings. Replaced cabinet. Replaced control panel. Leveled washer. Works like new and saved over $120 on service call and cost of part.

I removed the cover for the softener dispenser on the top of the agitator. Then reached in and removed the cover of the nut and washer which was very sticky and sealed with an o-ring. This took a bit of pressure. Then used a socket wrench with an extension to loosen the bolt and took the whole agitator out of the machine. Then I set the agitator on the floor and with a fine 12 inch long screw driver released the catches while turning and pulling the agitatior with my other hand and holding the lower agitatior on the floor with my feet. I then turned the upper part over and removed the cogs and holding mechanism.
Then I reversed the process after replacing the cogs with the new part. 25 minutes total.

Too simple. The old one practicaly fell off and all I had to do was push the new one into place. It locked itself in and was ready to use.

No more rattling or noise when it runs now.

I did a Google search for the model number and found this site, PartSelect.com. Based on the diagrams on the site and what I could see underneath the washer, it was clear that the motor coupling was now gone and the shattered pieces of it were all over the floor. So I ordered a new coupling and waited for it to arrive, it was shipped in just a few days. Once I had the new coupling all I had to do was remove a couple of brackets holding the pump onto the motor, and the motor onto the gearbox; unplug the electrical terminals and lift the motor out. There are two halves to the coupling, one sits on the shaft of the gearbox and the other on the shaft of the motor. Both of these are seated into a rubber boot that is also a part of the coupling. Once the motor is sitting on the gearbox with all the coupling parts seated in place, just plug everything back in and replace the brackets. You will need a 1/4 socket to remove/replace the motor brackets. Also, it should be noted that you will want to unhook everything that is hooked to the wall (hoses, power cord) but it assumed you've already done this if you have access the the underneath of the washer.

I always tought that I could never fix my own washer with so little time and with less than $25 dollars so good that our washer is working like new once again thanks to partselect. . . . I will be happy to buy from you any time.